Term
Which statements best reflect the difference between BPM and Case Management? (Choose Two)
1) Case Management applications cannot adequately manage ad-hoc events while BPM applications can.
2)BPM applications consist of structured, automatable processes, while Case Management applications can include manual, optional, and conditional processes.
3)BPM applications are poorly suited to managing “ad hoc” events while Case Management applications are well-suited to managing “ad hoc” events.
4)Only BPM allows transactions to be logged with an audit trail, identifying each action in the process and who or what performed it. |
|
Definition
2)BPM applications consist of structured, automatable processes, while Case Management applications can include manual, optional, and conditional processes.
3)BPM applications are poorly suited to managing “ad hoc” events while Case Management applications are well-suited to managing “ad hoc” events. |
|
|
Term
Which statements best describe BPM? (Choose Two)
1)With BPM, an organization establishes automated management of its processes, allowing the organization to analyze its processes to improve its overall efficiency.
2)BPM systems only manage the process and must rely on other systems to manage other application components such as data, UI, and logic.
3)BPM is a structured approach – one that employs methods, policies, metrics, management practices, and software tools to manage and continuously optimize processes within an organization.
4)With BPM, business processes are manual, inconsistent, error-prone, and potentially spread out over multiple systems. |
|
Definition
1) With BPM, an organization establishes automated management of its processes, allowing the organization to analyze its processes to improve its overall efficiency.
3)BPM is a structured approach – one that employs methods, policies, metrics, management practices, and software tools to manage and continuously optimize processes within an organization. |
|
|
Term
Which statements best describe Case Management? (Choose Two)
1)Case Management allows an application to coordinate different types of work performed by multiple parties to resolve the transaction.
2)Case Management applications consist of unrelated processes performed by independent parties in an uncoordinated manner.
3)Case Management and BPM are mutually exclusive.
4)Case Management adds value by filling in the gaps, when asynchronous, unanticipated, or unpredictable events affect the processing of work. |
|
Definition
1)Case Management allows an application to coordinate different types of work performed by multiple parties to resolve the transaction.
4) Case Management adds value by filling in the gaps, when asynchronous, unanticipated, or unpredictable events affect the processing of work. |
|
|
Term
Adding Operators to a PRPC production system ________________
1)Is usually automated using a backend process
2)Requires a dedicated resource to manually add all of them
3)Is optional, since not all users accessing the system require an operator ID
4)Is a huge migration task which has to be planned ahead of the application migration |
|
Definition
| 1)Is usually automated using a backend process |
|
|
Term
Which of the following relationships is strictly one- to- one mapping? (Choose One)
1)Access group -> Portal
2)Access group -> Application
3)Operator ID -> Access group
4)Operator ID -> Portal |
|
Definition
| 2)Access group -> Application |
|
|
Term
An Operator ID record stores information about the __________ (Choose One)
1)Security settings controlling how users access the system
2)Application to which the user has access.
3)Role performed by this operator in the application.
4)Workspace for the operator |
|
Definition
| 1)Security settings controlling how users access the system |
|
|
Term
An Access group does not store information about _____________
1)How the users are authenticated
2)The Application record
3)The Primary portal for all users belonging to that group
4)The list of all users belonging to that group |
|
Definition
| 1)How the users are authenticated |
|
|
Term
Using the Create menu we can create _____________.
1)Any case that exist in the entire system
2)Cases that belong to the current application in which the user is logged into.
3)Cases that belong to the current application and all other applications to which the user has access.
4)A new case or modify an existing case |
|
Definition
| 2)Cases that belong to the current application in which the user is logged into. |
|
|
Term
The Pega Discovery Network (PDN) is _______________? (Choose Two)
1)Accessible to all registered users from any browser in addition it can be launched from the Designer Studio
2)A repository containing all helpful information regarding Pega 7 application development
3)A social network used to track the application development in terms of checkouts, etc.
4)Accessible only from the Designer Studio using the same operator ID |
|
Definition
1)Accessible to all registered users from any browser in addition it can be launched from the Designer Studio
2)A repository containing all helpful information regarding Pega 7 application development |
|
|
Term
Which explorer is useful in opening a record that is shipped as part of the product?
1)Any Explorer
2)Records Explorer
3)Application Explorer
4)Private Explorer |
|
Definition
|
|
Term
Which of the following requires users to log off?
1)Switching to a different access group
2)Opening an end user portal
3)Creating a case
4)Switching to a different operator |
|
Definition
|
|
