Term
| Describe 5 principles to consider when partnering with individuals & families |
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Definition
| Honor the patient’s & family’s expertise, respect and accept family values, support family relationships, focus on the whole family, and promote flexible service |
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Term
| Provide 2 actions that providers can demonstrate to show patient-centered care |
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Definition
| Ask patients to tell their story and ask what questions they want answered |
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Term
| Describe 2 actions that patients/families can take to show patient-centered care |
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Definition
| Share their preferences and ask for information that will help them make decisions |
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Term
| process by which patients are empowered to make informed decisions about their welfare; by doing this they assume ownership |
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Definition
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Term
| Counseling Goals: -Goal of counseling is NOT to make patients ___ ___. -Goal of counseling: to help patients & their families separate feelings from ___ behaviors. |
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Definition
| feel better; nonproductive |
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Term
| Identify two helpful affirmations |
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Definition
| "it must be difficult" and "tell me more about that" |
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Term
| Identify provider’s behaviors that may discourage patients/families from expressing emotions |
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Definition
| “don’t worry” and “this will pass” |
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Term
| Describe two examples of personal preference indicators for adults |
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Definition
| Best time (when is their nap time); Biggest concern of family members |
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Term
| Describe two examples of personal preference indicators for children |
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Definition
| Use of favorite toy or game; what helps to calm and/or motivate them |
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Term
to understand the patient more broadly than their health
condition, to share power and knowledge, to engage them in problem solving & decision-making |
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Definition
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Term
| on-going process to strengthen knowledge, skills, & attitudes about cultures that differ from our own |
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Definition
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Term
Cultural Competence:
-Need: the US population is ___
-Significance: clinicians need to demonstrate sensitivity to different ___ and embrace the process of becoming culturally ___; we want to communicate recommendations, results in a ___ ___ way to ensure the best outcomes
-___: race/ethnicity, age, gender, occupation, sexual orientation, presence of a disability, literacy and education, socio-economic status, geographical area, religion |
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Definition
| diverse; cultures; competent; culturally sensitive; Culture |
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Term
| Summarize the primary concerns of AuD students about interacting with patients/families |
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Definition
-Concerned about patients becoming hostile or angry and not knowing the answer to the patient's questions
-Concerned about family member not letting patient speak for himself and family member becoming angry or hostile |
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