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Definition
| deals with the production of goods and services |
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Term
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| the tangible and intangible benefits that customers can derive from consuming a good or a service at a price they are willing to pay |
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Definition
| sources inputs into the transformation process of the organization from other for-profit and nonprofit organizations |
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Definition
| responsible for the actual movement of goods and/or services across organizations |
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Definition
| the network of manufacturing and service operations that supply one another from raw materials through manufacturing to the ultimate customer; consists of the physical flow of materials, money and information along the entire chain of purchasing, production and distribution |
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Term
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Definition
| provides a common ground for defining service and manufacturing operations as transformation processes; also a powerful basis for the design and analysis of operations in an organization and across the supply chain |
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Definition
| a system which converts inputs into outputs |
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Term
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Definition
| efficiency need not be sacrificed in the pursuit of meeting customer needs; rather, the customer can be a powerful driver for reducing waste and improving the efficiency of all processes |
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Definition
| concerned with eliminating waste (non-value-adding) activities in every part of the business and improving the flow |
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Definition
| includes the integration of suppliers, producers, and customers |
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Term
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Definition
| forms of electronic information exchange between suppliers and customers |
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