Term
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Definition
| A pattern of shared norms, rules, values, and beliefs that guide the attitudes & behaviors of employees |
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Term
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Definition
External Adaption- helps the organization react to outside influences
Internal integration:
-communicates unwritten rules
-creates a shared sense of identity
-acceptable distribution of power & status
-norms of trust, rewards & punishment
But culture...
- can be a barrier to change
-can limit diversity
-can hinder mergers & acquisitions |
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Term
Understanding Organizational Culture
(Artifacts & Practices) |
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Definition
-Norms & rules of conduct
-Physical (dress, objects, layout)
-Verbal (stories, jargon, jokes)
WHAT WE DO
(=High Visibility & awareness) |
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Term
Understanding Organizational culture
(Espoused & Enacted Values) |
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Definition
-Shared statements about what is good or bad
-Shared statements about means-ends, cause-effect relationships
WHAT WE SAY
(=Medium Visibility & awareness) |
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Term
Understanding Organizational culture
(Basic underlying Assumptions) |
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Definition
-Norms of relationships, habits of perception, thought & feeling
-Taken-for-granted assumptions about the way things are
WHAT WE BELIEVE
(=Low Visibility & awareness) |
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Term
| Clan (Different Types of Organizational Cultures) |
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Definition
Flexibility & Internal Focus
-Flexibility, vision & shared goals, leaders are mentors & coaches, collaborative, supportive |
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Term
| Hierarchy (Different Types of Organizational Cultures) |
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Definition
Internal Focus & Control
-Chain of command, respect for position & power, well-defined policies & procedures, coordination |
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Term
| Adhocracy (Different Types of Organizational Cultures) |
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Definition
Flexibility & External Focus
-Independence, speed & adaptability, experimentation, innovation, entrepreneurs |
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Term
| Market (Different Types of Organizational Cultures) |
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Definition
External Focus & control
-Outward looking, bargaining & decision making, leaders are results-orientated, hard-driving competition |
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Term
| Corporate Culture: Where does it come from? |
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Definition
-History of organization
-Founders embody certain beliefs
...Michael Dell (efficiency at all costs)
...Steve Jobs (innovation & style)
-Selecting people who "fit" (Southwest Airlines)
-Socialization of new recruits
...Context, Content & Social Dynamics |
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Term
| How can you adapt to your company's culture??? |
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Definition
Anticipatory socialization
-Talk to current employees, alumni, past interns, family or friends about the culture
-Research online to get a better sense of what to expect
Encounter Phase
-Pay attention in classroom or online training, look for cues & clues about culture (who succeeds vs. who doesn't), understand written guidelines about the company, ask questions!
Change & Acquisition Phase
-Understand your role, adjust to group values & norms, determine where you fit in the team dynamics |
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Term
| Amazon Leadership Principles |
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Definition
-Customer obsession
-Ownership
-Invent & simplify
-Are Right, A lot
-Learn & be curious
-Hire & develop the best
-Insist on the highest standards
-Think Big
-Bias for Action
-Frugality
-Earn trust
-Dive deep
-Have backbone: Disagree and commit
-Deliver REsults |
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Term
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Definition
-deliver WOW through service
-embrace & drive change
-create fun & a little weirdness
-be adventurous, creative, and open-minded
-pursue growth & learning
-Build open & honest relationships w/ communication
-build a positive team & family spirit
-Do more w/ less
-Be passionate & determined
-Be humble |
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