Shared Flashcard Set

Details

Organizational Communication
Mid term
38
Communication
Undergraduate 4
03/15/2011

Additional Communication Flashcards

 


 

Cards

Term
Individualization
Definition
employee tries to change an aspect of the organization to better suit his or her needs, abilities, or dessires
Term
3 phases of Socialization
Definition
Anticiaptory socialization, encounter phase, and metamorphosis phase
Term
Anticipatory socialization
Definition
socailization that occurs before entry into the org, encompasses both socialization to an occupation and socialization to an organization
Term
Encounter
Definition
Sensemaking stage that occurs when a new employee neters the organization. The new comer must let go of old roles and values in adapting to the expectations of the new organization
Term
Metamorphosis
Definition
the state reached at the "completeion of the socialization process. the new employee is now accepted as an organizational insider
Term
elements of Assimilation
Definition
Individualization and Socialization
Term
personalization is
Definition
individualization
Term
organizational is
Definition
socialization
Term
George Graen said
Definition
organizational members accomplish their work through roles---LMX theory
Term
LMX
Definition
Leader-member exchange divides role development into---role taking, role making, and role routinization
Term
role taking
Definition
involves a sampling process in which the supervisor assigns tasks to the subordinate in order to learn about the subordinates skills and motivation
Term
role making
Definition
involves a negotiation process in which the supervisor and subordinate exchange resources in the further development of role definitions
Term
role routiniization
Definition
during the role routinization phase, the role developed through the sampling and negotiation of the first two phases becomes well understood. Roles range along a continuum from in-group to out-group
Term
in group
Definition
characterized by high trust, mutual influence, high reqards, high support, and latitude in task development
Term
out group
Definition
characterized b y low trust, formal authority, low rewards, low support, and tasks based on job description
Term
structuring organization communications
Definition
classical, human relations, and human resources
Term
communication content -human relations approach
Definition
task and social
Term
communication direction- human relations approach
Definition
vertical and horizontal
Term
communication channel-human relations approach
Definition
often face to face
Term
communication style-human relations approach
Definition
informal
Term
communication content-classical approach
Definition
task
Term
communication direction-classical approach
Definition
vertical (downward)
Term
communication channel-classical approach
Definition
usually written
Term
communication style-classical approach
Definition
formal
Term
communication content- human resources
Definition
task,social,and innovation
Term
communication direction human resources
Definition
all directions, team based
Term
communication channel human resourcesq
Definition
all channels
Term
communication style human resources
Definition
both forman and informal, but especially informal
Term
Masolows heirchy of needs
Definition
1)physiological-living wage)2)safety-physically safe working conditions)3)Affiliation-social relationshs with coworkers)4)esteem-internal:rewarding work+external:bonus pay)5) self actualization-work allowing the exercise of creativity
Term
Hawthorne studies
Definition
helped move ornaizational theroists from classical theories to human relations approaches
Term
types of knowledge that need to be managed
Definition
Explicit + Tacit
Term
Explicit Knowledge
Definition
-the ingredientes
-sometime called "content" knowledge
Term
tacit knowledge
Definition
-the "recipe"
-sometimes called "process" knowledge
Term
knowledge management
Definition
involves "identifying and harnessing intellectual assets" to allow organizations to "build on past experiences and create new mechanisms for exchanging and creating knowledge"
Term
burnout
Definition
wearing out from the pressure of work
Term
an interview is a from of ____ socialization
Definition
anticipatory
Term
new comers will recieve ____ and _____ during socialization
Definition
role related and organizational culture information
Term
Realistic job previews
Definition
new recruits are provided a realistic picture of their future job, thus making less turnover
Supporting users have an ad free experience!