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Organizational Behaviour
sfu ob 272
13
Business
Undergraduate 1
12/12/2011

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Term
channel
Definition
the medium through which a message travels
Term
communication apprehension
Definition
under tension and anxiety about oral communication, or both
Term
channel richness
Definition
the amount of info that can be transmitted during a communication episode
Term
filtering
Definition
a senders manipulation of information so that it will be seen more favorable by the reciever
Term
information overload and results
Definition
a condition in whuch info invflow exceeds an individuals processin capacity
Term
communication network
Definition
channels by which info flows
Term
formal network
Definition
task related communications that follow the authority chain
Term
informal network
Definition
communications that follow along social and relational lines
Term
gravevine
Definition
the irganizations most common informal network
Term
nonverbal communication
Definition
messages conveyed through body movments, facial expressions, and the physical distance between the sender and reciever
Term
kinesics
Definition
the study of body motions
Term
high context culture
Definition
cultured that rely heavily on nonverbal and subtke situational cues in communication
Term
low context cultures
Definition
cultures that rely heavily on words to convey meaning in communication
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