Term
|
Definition
| The cluster of beliefs, assessed feelings, and behavioral intentions toward an object. |
|
|
Term
|
Definition
| Occurs when people perceive an inconsistency between their beliefs, feelings, and behavior. |
|
|
Term
|
Definition
| A bond felt by an employee that motivates him to stay only because leaving would be costly. |
|
|
Term
|
Definition
| The conflict between required and true emotions. |
|
|
Term
| emotional intelligence (EI) |
|
Definition
| The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others |
|
|
Term
|
Definition
| The effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions. |
|
|
Term
|
Definition
| Physiological, behavioral, and psychological episodes experienced toward an object, person, or event that create a state of readiness. |
|
|
Term
| exit-voice-loyalty-neglect (EVNL) model |
|
Definition
| The four ways, as indicated in the name, employees respond to job dissatisfaction. |
|
|
Term
|
Definition
| A person’s attitude regarding his or her job and work content. |
|
|
Term
| organizational (affective) commitment |
|
Definition
| The employee’s emotional attachment to, identification with, and involvement in a particular organization. |
|
|
Term
|
Definition
| The individual’s beliefs about the terms and conditions of a reciprocal exchange agreement between that person and another party. |
|
|
Term
|
Definition
| A psychological state comprising the intention to accept vulnerability based upon positive expectations of the intent or behavior of another person. |
|
|
