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Organizational Behavior
Chapter 10
16
Business
Undergraduate 3
02/17/2010

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Term
Group
Definition
Two or more freely interacting people with shared norms and goals and a common identity
Term
formal Group
Definition
formed by the organization
Term
Informal group
Definition
formed by friends or those with common interest
Term
social networking site (SNS)
Definition
a web-enabled community of people who share all types of information
Term
Group cohesiveness
Definition
a "we feeling" binding group memebers together
Term
Roles
Definition
Expected behaviors for a given position
Term
role Overload
Definition
Other's expectations exceed one's ability
Term
Role conflict
Definition
others have conflicting or inconsistent expectations
Term
role ambiguity
Definition
other's expectations are unknown
Term
norm
Definition
shared attitudes, opinions, feelings, or actions that guide social behavior
Term
ostracism
Definition
rejection by other group members
Term
task roles
Definition
task-oriented group behavior
Term
maintenance roles
Definition
relationship-building group bahavior
Term
Asch effect
Definition
giving in a unanimous but wrong opposition
Term
Groupthink
Definition
Janis's term for a cohesive in-group's unwillingness to realistically view alternatives
Term
Social Loafing
Definition
Decrease in individual effort as group size increases
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