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Organizational Behavior
Chapter 9
20
Business
Undergraduate 3
02/17/2010

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Term
Performance Management
Definition
Continuous cycle of improving job performance with goal setting, feedback and coaching, and rewards and postive reinforcement.
Term
Line of sight
Definition
Employees know the organization's strategic goals and how they need to contribute
Term
Performance outcome goal
Definition
targets a specific end-result
Term
Learning goal
Definition
Encourages learning, creativity, and skill development
Term
Management by objectives
Definition
management system incorporating participation into decision making, goal setting, and feedback.
Term
Feedback
Definition
objective information about performance
Term
360-degree feedback
Definition
comparison of anonymous feedback from one's superior, subordinated, and peers with self-perceptions
Term
Extrinsic rewards
Definition
financial, material, or social rewards from the environment
Term
Intrinsic rewards
Definition
self-granted, psychic rewards
Term
Pay for performance
Definition
monetary incentives tied to one's results or accomplishments
Term
Law of Effect
Definition
behavior with favorable consequences is repeated; bahavior with unfavorable consequences disappears.
Term
Respondent Behavior
Definition
Skinner's term for unlearned stimulus - response reflexes
Term
Operant behavior
Definition
Skinner's term for learned, consequence - shaped behavior.
Term
Positive reinforcement
Definition
making behavior occure more often by contingently presenting something positive
Term
Negative Reinforcement
Definition
Making behavior occur more often by contingently withdrawing something negative
Term
Punishment
Definition
Making behavior occur less often by contingently presenting something negative or withdrawing something positive
Term
Extinction
Definition
Making Behavior occur less often by ignoring or not reinforcing it.
Term
Continuous reinforcement
Definition
reinforcing every instance of a behavior
Term
Intermittent reinforcement
Definition
reinforcing some but not all instances of behavior
Term
Shaping
Definition
reinforcing closer and closer approximations to a target behavior
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