Term
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Definition
| Lewin's model of system-wide change that helps change agents diagnose the forces that drive and restrain proposed organizational change |
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Term
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Definition
| the first part of the change process whereby the change agent produces disequilibrium between the driving and restraining forces |
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Term
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Definition
| The latter part of the change process in which systems and conditions are introduced that reinforce and maintain the desired behaviors |
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Term
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Definition
| Direct costs, saving face, fear of the unknown, breaking routines, incongruent systems, incongruent team dynamics |
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Term
| Strategies to Minimize Resistance to Change |
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Definition
| Communication, learning, employee involvement, stress management, negotiation, coercion |
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Term
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Definition
| Systemwide group sessions, usually lasting a few days, in which participants identify trends and indentify ways to adapt to those changes |
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Term
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Definition
| Anyone who possesses enough knowledge and power to guide and facilitate the organizational change effort |
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Term
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Definition
| A data-based, problem-oriented process that diagnoses the need for change, introduces the intervention, and then evaluates and stabilizes the desired changes |
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Term
| The Action Research Process |
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Definition
| Form Client-consultant relationship > Diagnose need for change > Introduce intervention > Evaluate and stabilize change > Disengage consultant's services |
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Term
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Definition
| an organizational change process that directs attention away from the group's own problems and focuses participant's on the group's potential and positive elements |
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Term
| The "Four-D" Model of Appreciative Inquiry |
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Definition
| Discover (Identifying the best of "what is.")-> Dreaming (Envision "what might be.")-> Designing (Engage in dialogue about "what should be.")-> Delivering (Develop objectives about "what will be.") |
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Term
| Parallel Learning Structures |
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Definition
| Highly Participative groups constructed alongside (i.e., parallel to) the formal organization with the purpose of increasing the organization's learning and producing meaningful organizational change |
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