Term
| How do we know what we know? |
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Definition
Experience
Authority
Science
Intuition |
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Term
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Definition
| Tells a story...who, what, when, where, why |
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Term
| What is organizational behavior? |
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Definition
| Field of study for understanding, explaining, and improving attitudes of workers...The study of how people behave at work |
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Term
| The integrative model of organizational behavior involves what 2 things? |
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Definition
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Term
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Definition
Group Mechanisms
Individual Characteristics
Organizational Mechanisms |
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Term
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Definition
Job Performance
and Organizational
Commitment |
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Term
| What are organizational resources? |
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Definition
| Financial, Physical, and Human |
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Term
| What are human resources? |
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Definition
| Knowledge, Decision Making, Ability, Culture |
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Term
| Whats the resource based view of the firm? |
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Definition
| Resources must be valuable, rare, inimitable, no equivalent substitutes . |
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Term
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Definition
| Employee behaviors that help accomplish goals |
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Term
| What is organizational commitment? |
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Definition
| The degree that employees identify with and commit to an organization |
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Term
| What is task performance? |
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Definition
| Employee behaviors involved in creating goods or services |
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Term
| Whats routine task performance? Examples? |
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Definition
Automatic Responses, Normal, Predictable.
Ex: Bank Teller cashing a check |
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Term
| Whats adaptive task performance? Example? |
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Definition
Unusual and Unpredictable.
Ex: Bank teller being robbed |
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Term
| What's citizenship behavior and the 2 types? |
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Definition
Voluntary activities that contribute to the organization.
Interpersonal & Organizational |
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Term
| What are counterproductive behaviors? |
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Definition
Emotional responses to organizational stressors.
Either organization or individual focused. |
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Term
| What are the types of counterproductive work behaviors? |
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Definition
Abuse
Sabotage
Threats
Overt Acts
Work Avoidance |
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Term
| What does the erosion model suggest? |
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Definition
| Employees with the least amount of bonds will be most likely to quit an organization |
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Term
| What are withdrawal behaviors? Examples? |
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Definition
Possible responses to a negative work event.
Ex: Leaving, Speaking up, Hoping things get better |
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Term
| What's a psychological withdraw? Examples? |
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Definition
Mental Escape.
Daydreaming, Socializing, Looking Busy, Moonlighting, Cyberloafing |
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Term
| What are some examples of physical withdrawals? |
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Definition
| Tardiness, Long Breaks, Missing Meetings, Quitting |
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Term
| What are the four types of employees? |
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Definition
Stars (H Perform, H Commit)
Citizens (L Perform, H Commit)
Lonewolves (H Perform, L Commit)
Apathetic (L Perform, L Commit) |
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Term
| What are the types of organizational structures? |
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Definition
| Work specialization, Chain of Command, Span of Control, Centralization, Formalization |
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Term
| What's work specialization? |
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Definition
How tasks in an organization are divided into seperate jobs,
aka division of labor |
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Term
| What is the chain of command? |
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Definition
| Specific flow of authority. States who reports to whom. |
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Term
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Definition
| Specifies how many employees a supervisor is responsible for |
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Term
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Definition
| Where decisions are formally made in organizations. |
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Term
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Definition
| Rules, Policies, Bureaucracy |
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Term
| What denotes an mechanistic organization? |
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Definition
Hierarchical chain of command
Narrow spans of control
High work specialization
Thrive in stable environments |
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Term
| What denotes an organic organization? |
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Definition
Weak/multiple chain of command
Wide spans of control
Low work specialization
Thrive in dynamic environments
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Term
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Definition
The process of changing an organizations structure.
1) Recognize need for change
2) Restructure |
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Term
| What are pitfalls of restructuring? |
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Definition
1) Increase employee stress
2) Decrease employee trust
3) Significant negative effect on organizational commitment |
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Term
| What is organizational culture? |
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Definition
| Shared knowledge that shapes and reinforces employee behavior through rules, norms, and values in an organization |
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Term
| What are the 3 components of organizational culture? |
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Definition
Espoused values
Basic underlying assumptions
Observable artifacts |
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Term
| What are observable artifacts? Examples? |
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Definition
Manifestations of an organzations culture
Ex: Symbols, Language, Physical Structures |
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Term
| What are espoused values? Examples? |
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Definition
Explicitly stated organizational beliefs, philosophies, and norms.
Ex: Document or statement from a manager. |
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Term
| What are basic underlying assumptions? |
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Definition
| Beliefs ingrained in employees. Largest influence on employee behavior/attitudes. |
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Term
| What's customer service culture? |
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Definition
| Specific culture type focused on service quality. Molds employees attitudes towards customers. |
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Term
| What is culture strength? |
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Definition
| Relationship between the way things should happen and the way things actually happen in an organization. |
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Term
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Definition
| Smaller subset of employees in an organization. |
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Term
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Definition
| Subculture with values that don't match the organzation |
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Term
| What's the attraction-selection-attrition model show? |
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Definition
| People work in organizations with similar cultures as their own. |
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Term
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Definition
| Process of employees learning social knowledge that helps them adapt to an organizations culture |
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Term
| What's a realistic job preview? |
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Definition
| Emphasizing not only the positive but also the negative in a job interview. |
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Term
| What's person-organization fit? |
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Definition
| The degree to which a person's personality and values match the culture of an organization? |
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