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Organizational Behavior_CH12
Chapter 12
21
Business
Undergraduate 3
04/06/2010

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Term
Decision Making
Definition
Identifying and choosing solutions that lead to a desired end result
Term
Rational model
Definition
Logical four-step approach to decision making.
Term
Problem
Definition
Gap between an actual and a desired situation
Term
Scenario Technique
Definition
Speculative forecasting method
Term
Optimizing
Definition
choosing the best possible solution
Term
Nonrational models
Definition
Explain how decisions actually are made
Term
Bounded rationality
Definition
Constraints that restrict rational decision making.
Term
Satisficing
Definition
Choosing a solution that meets a minimum standard of acceptance.
Term
Garbage can model
Definition
Holds that decision making is sloppy and haphazard
Term
Judgmental Heuristics
Definition
Rules of thumb or shortcuts that people use to reduce information-processing demands.
Term
Knowledge Management
Definition
Impelmenting systems and practices that increase the sharing of knowledge and information throughout an organization.
Term
Tacit Knowledge
Definition
Information gained through experience that is difficult to express and formalize
Term
Explicit Knowledge
Definition
Information that can be easily put into words and shared with others.
Term
Decison-making style
Definition
a combination of how individuals perceive and respond to information
Term
Intuition
Definition
Making a choice without the use of conscious thought or logical inference.
Term
Decision Tree
Definition
Graphical representation of the process underlying decison making.
Term
consensus
Definition
Presenting opinions and gaining agreement to support a decision.
Term
Brainstorming
Definition
Process to generate a quantity of ideas.
Term
Nominal group technique
Definition
process to generate ideas and evaluate solutions.
Term
Delphi Technique
Definition
Process to generate ideas from physically dispersed experts.
Term
Creativity
Definition
Process of developing something new or unique
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