Term
| The employees in customer support refuse to answer some calls, which seriously aggravates customers, because their work team has arbitrarily set a quota on the number of calls they will accept per hour. Discovering how this quota aggravates customers illustrates analyzing a problem at the |
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Definition
a. Environmental level
b. Organizational level
c. Group level
d. Individual level |
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Term
| Which of the following statements about open systems is false? |
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Definition
| a. All social systems are open systems. b. Early industrial engineering studies recognized the open system nature of organizations. c. A social system is open because it must interact with the environment. d. Federal prisons and state penitentiaries are open social systems. e. Mental hospitals that have lock-up provisions preventing patients from leaving are open social systems. |
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Term
Open systems are "open" in the sense that
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Location 891). . Kindle Edition. |
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Definition
a. anyone can join them. b. they interact with their environments. c. membership in them is voluntary. d. they are receptive to new ideas.
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 892-895). . Kindle Edition. |
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Term
of the common characteristics of organizations is differentiation which refers to:
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Location 897). . Kindle Edition. |
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Definition
disparate treatment of minorities. b. a division of labor. c. market segmentation. d. pursuing a variety of paths to reach an end state. e. showing favoritism to some employees.
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 898-902). . Kindle Edition. |
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Term
To which organizational subsystem do the activities of a purchasing agent belong?
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Location 904). . Kindle Edition. |
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Definition
Adaptive b. Mediating c. Managerial d. Technical e. Procurement
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 905-908). . Kindle Edition. |
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Term
Which of the following is not one of the major subsystems of an organization?
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 909-910). . Kindle Edition. |
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Definition
adaptive subsystem b. mechanical subsystem c. procurement subsystem managerial subsystem d. managerial subsystem e. human resource subsystem
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 911-914). . Kindle Edition. |
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Term
When the director of the Placement Center convinces the vice president of human resources from Dow Chemical to recruit graduating students from the university, this activity would be considered part of which university subsystem:
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 916-917). . Kindle Edition. |
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Definition
production subsystem b. mechanical subsystem c. distribution subsystem d. adaptive subsystem e. managerial subsystem
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 918-921). . Kindle Edition. |
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Term
Organizational goals serve all of these functions except
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 923-924). . Kindle Edition. |
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Definition
a. legitimizing the organization for employees. b. providing a sense of direction and purpose. c. increasing the complexity of the organization's environment. d. reducing uncertainty for the organization. e. providing a criteria for evaluating performance.
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 924-928). . Kindle Edition. |
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Term
Organizational effectiveness is best evaluated by using
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 930-931). . Kindle Edition. |
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Definition
a single dimension of effectiveness. b. longitudinal measures of efficiency. c. time series measures of output. d. measures of multiple criteria.
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 931-934). . Kindle Edition. |
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Term
Which of the following is not typically used as a measure of organizational effectiveness?
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 936-937). . Kindle Edition. |
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Definition
degree of consideration practiced by leaders b. productivity and growth c. employee morale, turnover, and absenteeism d. degree of satisfaction felt by employees
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 937-940). . Kindle Edition. |
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Term
The effectiveness of MBA programs is based upon a ranking by the deans of the various business schools across the country. This form of evaluation illustrates which approach to measuring organizational effectiveness?
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 942-944). . Kindle Edition. |
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Definition
resource acquisition approach b. transformation approach c. constituency approach d. recycling approach e. output approach
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 944-947). . Kindle Edition. |
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Term
An effective organization that continues to grow is evidence of
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 949-950). . Kindle Edition. |
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Definition
a. differentiation b. integration c. negative entropy d. patterned activities
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 950-953). . Kindle Edition. |
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Term
Why is it more important to focus on effectiveness rather than efficiency?
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Location 955). . Kindle Edition. |
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Definition
Because an organization can be efficient without being effective. b. Because effectiveness is measured in financial terms. c. Because efficiency is temporary and depends too much on people. d. Because effectiveness can be measured more accurately.
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 956-959). . Kindle Edition. |
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Term
An illustration of unintended organizational abuse is when
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 961-962). . Kindle Edition. |
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Definition
a. a person is promoted to a new job that creates unhealthy stress. b. someone is terminated for poor performance. c. an executive receives a lower bonus than expected. d. there are no profits for a profit-sharing plan to share during an unprofitable year.
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 962-966). . Kindle Edition. |
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Term
Every Sunday morning at 9: 00 am, the members of a congregation gather to worship in their local chapel. Which element of open system theory does this represent?
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 968-969). . Kindle Edition. |
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Definition
a. negative entropy b. integration c. differentiation d. patterned activities
Cherrington, David J.; Dyer, W. Gibb (2012-04-01). Creating Effective Organizations (Kindle Locations 970-973). . Kindle Edition. |
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