Term
|
Definition
Reduce - value analysis Reuse - remanufacturing Recycle - recovering materials for future use |
|
|
Term
Which organizational functions would tend to be affected most dramatically by a product or service redesign? |
|
Definition
|
|
Term
Excitement characteristics are categories in what model? |
|
Definition
|
|
Term
The acronym CAD refers to what? |
|
Definition
Computer aided design CAD can increase the productivity of product designers. |
|
|
Term
What are factors of successful product and service design? |
|
Definition
A.be aware of what the competitors are doing B. be aware of what customers want C. know what government regulations are D. use computerized design techniques (this is NOT a factor) E. know what new technologies are available |
|
|
Term
The assessment of the environmental impact of a product or service throughout its useful life is known as what? |
|
Definition
|
|
Term
The process of dismantling and inspecting a competitor's new or revised product for the purpose of collecting design ideas is called what? |
|
Definition
|
|
Term
The term "standardization" is closely associated with what? |
|
Definition
|
|
Term
The structural approach for integrating customer requirements into every aspect of product development is known as what? |
|
Definition
Quality function deployment |
|
|
Term
What are the basic questions in capacity planning? key Questions |
|
Definition
What kind of capacity is needed? How much is needed to match demand? When is it needed? |
|
|
Term
What are the basic questions in capacity planning? Related Questions |
|
Definition
How much will it cost? What are the potential benefits and risks? Are there sustainability issues? Should capacity be changed all at once, or through several smaller changes Can the supply chain handle the necessary changes? |
|
|
Term
. What are the reasons as to why capacity decisions are so important? |
|
Definition
a. impact the ability of the organization to meet future demands b. affect operating costs c. are a major determinant of initial cost d. often involve long-term commitment of resources e. can affect competitiveness f. affect the ease of management g. have become more important and complex due to globalization Need to be planned for in advance due to their consumption of financial and other resources |
|
|
Term
42. Unbalanced systems are evidenced by what? |
|
Definition
|
|
Term
The impact that a significant change in capacity will have on a key vendor is what type of factor? |
|
Definition
|
|
Term
The maximum possible output given a product mix, scheduling difficulties, quality factors, etc., is known as? |
|
Definition
|
|
Term
Efficiency is defined as the ratio of what to what? |
|
Definition
Actual output the effective quality |
|
|
Term
Utilization is defined as the ratio of what to what? |
|
Definition
Actual output to design capacity |
|
|
Term
The ratio of actual output to effective capacity is what? |
|
Definition
Actual output to effective capacity. |
|
|
Term
Job shops versus continuous processes. Difference? |
|
Definition
Job shops and batch processing are classified as intermittent systems, meaning that output frequently switches from one product or service to another. Repetitive and continuous systems are classified as continuous processing because there is little or no switching from one product to another |
|
|
Term
The estimation of costs is generally most difficult when a certain process is chosen. What is it? |
|
Definition
|
|
Term
What processes are commonly considered in making products? |
|
Definition
|
|
Term
52. The type of processing system used for highly standardized products is known as what? |
|
Definition
|
|
Term
53. Computer-aided manufacturing refers to the use of computers where? |
|
Definition
Process control -CAM automates process control |
|
|
Term
In which type of operation are you likely to see, at most, only minor variations in the product or service being produced using the same process and the same equipment? |
|
Definition
|
|
Term
The process of assigning tasks to workstations in such a way that the workstations have approximately equal time requirements is called what? |
|
Definition
|
|
Term
Which type of processing system tends to produce the most product variety? |
|
Definition
|
|
Term
In which type of processing system would gasoline be produced from crude oil? |
|
Definition
|
|
Term
Giving a worker a larger portion of the total task is known as what? |
|
Definition
|
|
Term
Asking a group of employees at a particular level to take on more responsibility is a form of what type of loading?It can be known also as what? |
|
Definition
Job enrichment, Motivation |
|
|
Term
A behavioral approach to job design which increases responsibility for planning and coordinating tasks is known as what? |
|
Definition
|
|
Term
Behavioral approaches to job design include what? |
|
Definition
|
|
Term
The methods analysis chart, which describes the overall sequence of operations, transportation, storage, delays, and inspection is known as what? |
|
Definition
|
|
Term
One form of long-term team that is increasingly being used, especially in lean production settings, is what? |
|
Definition
|
|
Term
Retail businesses often engage in an activity, which is the tendency to locate in close proximity to one another. What is it? |
|
Definition
|
|
Term
What are some of the location options that management can consider in location planning? |
|
Definition
A. expand an existing facility B. add a new location C. relocate from one location to another D. do nothing E. All are possible options. |
|
|
Term
Which is the last step in the procedure for making location decisions? |
|
Definition
Evaluate alternatives and make a selection |
|
|
Term
When a location evaluation includes both quantitative and qualitative inputs, what technique should be used? |
|
Definition
|
|
Term
The center of gravity method is used to do what to travel time, distance, and costs? |
|
Definition
|
|
Term
Having facilities, personnel, and operations located around the world is called what? |
|
Definition
|
|
Term
The method for evaluating location alternatives that uses composite (weighted-average) scores is known as? |
|
Definition
Factor rating analysis Factor rating analysis evaluates by using their composite (weighted-average) scores |
|
|
Term
The quality certification that deals primarily with conformance to customer requirements is known as what? The standard that deals with the organization's effect on the environment is called what? |
|
Definition
The quality certification that deals primarily with conformance to customer requirements is ISO 9000; ISO 14000 is concerned primarily with the organization's effect on the environment. |
|
|
Term
A tool that depicts process variation graphically is known as what? |
|
Definition
Control charts depict process variation. |
|
|
Term
What are the types of the “costs of quality”? |
|
Definition
1. Appraisal Costs 2. Prevention Costs 3. Internal Failure Costs 4. External Failure Costs All costs attributable to the production of quality that is not 100% perfect. |
|
|
Term
The Deming Prize was established by what or whom? |
|
Definition
Established in Japan The Deming philosophy focuses on improvements in product and service quality by reducing variation. |
|
|
Term
Lost production time, scrap, and rework are examples of what type of cost? |
|
Definition
|
|
Term
Warranty service, processing of complaints, and costs of litigation are examples of what types of cost? |
|
Definition
|
|
Term
Costs of inspectors, testing, test equipment, and labs are examples of what types of cost? |
|
Definition
|
|
Term
. Quality planning and administration, quality training, and quality control procedures are examples of what types of cost? |
|
Definition
|
|
Term
Deciding how much to invest in the prevention of defects can be analyzed using what technique? |
|
Definition
Return on Quality ROQ focuses on the economics of quality efforts. |
|
|
Term
The quality control improvement tool which distinguishes between the "important few" and the "trivial many" is known as what? |
|
Definition
|
|
Term
The quality control improvement tool that resembles a "fishbone" is called what? |
|
Definition
Cause-and-effect diagrams These are also known as Ishikawa diagrams. |
|
|
Term
|
Definition
TQM stands for Total Quality Management |
|
|
Term
The tool that is useful in documenting the current process is known as what? |
|
Definition
The flow chart graphically depicts how a process works. |
|
|
Term
The tool that is useful in the collection and organization of data is called what? |
|
Definition
|
|
Term
A quality improvement technique that involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking is called what? |
|
Definition
Brainstorming Brainstorming involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking. |
|
|
Term
Focusing attention on the most important problem areas is referred to as what? |
|
Definition
|
|
Term
The process of identifying other organizations that are best at some facet of your operations, and then modeling your organization after them is known as what? |
|
Definition
|
|
Term
Knowledge about challenges specific to the operations function can help marketing personnel to judging new product designs regarding what? |
|
Definition
Finance, marketing, operations |
|
|
Term
Managing the supply chain is important. This is due to firms increasing their levels of what? |
|
Definition
|
|
Term
What would tend to increase the importance of supply chain management? |
|
Definition
Need to improve operations, increasing outsourcing, transportation costs, competitive pressures, globalization, importance of ebusiness, complexity of supply chains, need to manage inventories |
|
|
Term
What are the types of operations? |
|
Definition
goods-storage/transportation-entertainment-communication |
|
|
Term
Measurements taken at various points in the transformation process for control purposes are called what? |
|
Definition
|
|
Term
Product design and process selection are examples of what kind of decisions? |
|
Definition
system design These major decisions affect decisions made at lower levels. |
|
|
Term
What are the responsibilities of the operations manager |
|
Definition
planning, organizing, staffing, directing, and controlling The scope of operations management ranges across the organization. |
|
|
Term
Dealing with the fact that certain aspects of any management situation are more important than others is called what? |
|
Definition
Recognition of priorities |
|
|
Term
The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with what? |
|
Definition
|
|
Term
The process of comparing outputs to previously established standards to determine if corrective action is needed is called what? |
|
Definition
|
|
Term
. What relates directly to system design? |
|
Definition
Product design and process selection |
|
|
Term
Where a firm locates would typically not affect that firm's what? |
|
Definition
|
|
Term
What does an organization's mission statement serves as the basis for? |
|
Definition
|
|
Term
Competitiveness includes what? |
|
Definition
Identifying consumer wants and needs, price and quality, advertising and promotion |
|
|
Term
Product design and choice of location are examples of what type of decisions? |
|
Definition
|
|
Term
Scheduling personnel is an example of what within operations management? |
|
Definition
|
|
Term
How can productivity be expressed? |
|
Definition
|
|
Term
The ratio of good output to quantity of raw material input is called what? |
|
Definition
|
|
Term
. When choosing a forecasting technique, a critical trade-off that must be considered is what? |
|
Definition
|
|
Term
The more novel a new product or service design is, the more forecasters have to rely on what? |
|
Definition
|
|
Term
What is a primary input into capacity, sales, and production planning? |
|
Definition
|
|
Term
Two general approaches to forecasting are? |
|
Definition
Qualitative and quantitative |
|
|
Term
What describes the Delphi technique most accurately? |
|
Definition
|
|
Term
Why/when would you use the Delphi method in forecasting? |
|
Definition
Avoid premature consensus- bandwagon effect |
|
|
Term
Gradual, long-term movement in time series data is called what? |
|
Definition
|
|
Term
The primary difference between seasonality and cycles is what? |
|
Definition
The duration of the repeating patterns |
|
|
Term
|
Definition
Reduce - value analysis Reuse - remanufacturing Recycle - recovering materials for future use |
|
|
Term
Which organizational functions would tend to be affected most dramatically by a product or service redesign? |
|
Definition
|
|
Term
Excitement characteristics are categories in what model? |
|
Definition
|
|
Term
The acronym CAD refers to what? |
|
Definition
Computer aided design CAD can increase the productivity of product designers. |
|
|
Term
What are factors of successful product and service design? |
|
Definition
A.be aware of what the competitors are doing B. be aware of what customers want C. know what government regulations are D. use computerized design techniques (this is NOT a factor) E. know what new technologies are available |
|
|
Term
The assessment of the environmental impact of a product or service throughout its useful life is known as what? |
|
Definition
|
|
Term
The process of dismantling and inspecting a competitor's new or revised product for the purpose of collecting design ideas is called what? |
|
Definition
|
|
Term
The term "standardization" is closely associated with what? |
|
Definition
|
|
Term
The structural approach for integrating customer requirements into every aspect of product development is known as what? |
|
Definition
Quality function deployment |
|
|
Term
What are the basic questions in capacity planning? key Questions |
|
Definition
What kind of capacity is needed? How much is needed to match demand? When is it needed? |
|
|
Term
What are the basic questions in capacity planning? Related Questions |
|
Definition
How much will it cost? What are the potential benefits and risks? Are there sustainability issues? Should capacity be changed all at once, or through several smaller changes Can the supply chain handle the necessary changes? |
|
|
Term
. What are the reasons as to why capacity decisions are so important? |
|
Definition
a. impact the ability of the organization to meet future demands b. affect operating costs c. are a major determinant of initial cost d. often involve long-term commitment of resources e. can affect competitiveness f. affect the ease of management g. have become more important and complex due to globalization Need to be planned for in advance due to their consumption of financial and other resources |
|
|
Term
42. Unbalanced systems are evidenced by what? |
|
Definition
|
|
Term
The impact that a significant change in capacity will have on a key vendor is what type of factor? |
|
Definition
|
|
Term
The maximum possible output given a product mix, scheduling difficulties, quality factors, etc., is known as? |
|
Definition
|
|
Term
Efficiency is defined as the ratio of what to what? |
|
Definition
Actual output the effective quality |
|
|
Term
Utilization is defined as the ratio of what to what? |
|
Definition
Actual output to design capacity |
|
|
Term
The ratio of actual output to effective capacity is what? |
|
Definition
Actual output to effective capacity. |
|
|
Term
Job shops versus continuous processes. Difference? |
|
Definition
Job shops and batch processing are classified as intermittent systems, meaning that output frequently switches from one product or service to another. Repetitive and continuous systems are classified as continuous processing because there is little or no switching from one product to another |
|
|
Term
The estimation of costs is generally most difficult when a certain process is chosen. What is it? |
|
Definition
|
|
Term
What processes are commonly considered in making products? |
|
Definition
|
|
Term
52. The type of processing system used for highly standardized products is known as what? |
|
Definition
|
|
Term
53. Computer-aided manufacturing refers to the use of computers where? |
|
Definition
Process control -CAM automates process control |
|
|
Term
In which type of operation are you likely to see, at most, only minor variations in the product or service being produced using the same process and the same equipment? |
|
Definition
|
|
Term
The process of assigning tasks to workstations in such a way that the workstations have approximately equal time requirements is called what? |
|
Definition
|
|
Term
Which type of processing system tends to produce the most product variety? |
|
Definition
|
|
Term
In which type of processing system would gasoline be produced from crude oil? |
|
Definition
|
|
Term
Giving a worker a larger portion of the total task is known as what? |
|
Definition
|
|
Term
Asking a group of employees at a particular level to take on more responsibility is a form of what type of loading?It can be known also as what? |
|
Definition
Job enrichment, Motivation |
|
|
Term
A behavioral approach to job design which increases responsibility for planning and coordinating tasks is known as what? |
|
Definition
|
|
Term
Behavioral approaches to job design include what? |
|
Definition
|
|
Term
The methods analysis chart, which describes the overall sequence of operations, transportation, storage, delays, and inspection is known as what? |
|
Definition
|
|
Term
One form of long-term team that is increasingly being used, especially in lean production settings, is what? |
|
Definition
|
|
Term
Retail businesses often engage in an activity, which is the tendency to locate in close proximity to one another. What is it? |
|
Definition
|
|
Term
What are some of the location options that management can consider in location planning? |
|
Definition
A. expand an existing facility B. add a new location C. relocate from one location to another D. do nothing E. All are possible options. |
|
|
Term
Which is the last step in the procedure for making location decisions? |
|
Definition
Evaluate alternatives and make a selection |
|
|
Term
When a location evaluation includes both quantitative and qualitative inputs, what technique should be used? |
|
Definition
|
|
Term
The center of gravity method is used to do what to travel time, distance, and costs? |
|
Definition
|
|
Term
Having facilities, personnel, and operations located around the world is called what? |
|
Definition
|
|
Term
The method for evaluating location alternatives that uses composite (weighted-average) scores is known as? |
|
Definition
Factor rating analysis Factor rating analysis evaluates by using their composite (weighted-average) scores |
|
|
Term
The quality certification that deals primarily with conformance to customer requirements is known as what? The standard that deals with the organization's effect on the environment is called what? |
|
Definition
The quality certification that deals primarily with conformance to customer requirements is ISO 9000; ISO 14000 is concerned primarily with the organization's effect on the environment. |
|
|
Term
A tool that depicts process variation graphically is known as what? |
|
Definition
Control charts depict process variation. |
|
|
Term
What are the types of the “costs of quality”? |
|
Definition
1. Appraisal Costs 2. Prevention Costs 3. Internal Failure Costs 4. External Failure Costs All costs attributable to the production of quality that is not 100% perfect. |
|
|
Term
The Deming Prize was established by what or whom? |
|
Definition
Established in Japan The Deming philosophy focuses on improvements in product and service quality by reducing variation. |
|
|
Term
Lost production time, scrap, and rework are examples of what type of cost? |
|
Definition
|
|
Term
Warranty service, processing of complaints, and costs of litigation are examples of what types of cost? |
|
Definition
|
|
Term
Costs of inspectors, testing, test equipment, and labs are examples of what types of cost? |
|
Definition
|
|
Term
. Quality planning and administration, quality training, and quality control procedures are examples of what types of cost? |
|
Definition
|
|
Term
Deciding how much to invest in the prevention of defects can be analyzed using what technique? |
|
Definition
Return on Quality ROQ focuses on the economics of quality efforts. |
|
|
Term
The quality control improvement tool which distinguishes between the "important few" and the "trivial many" is known as what? |
|
Definition
|
|
Term
The quality control improvement tool that resembles a "fishbone" is called what? |
|
Definition
Cause-and-effect diagrams These are also known as Ishikawa diagrams. |
|
|
Term
|
Definition
TQM stands for Total Quality Management |
|
|
Term
The tool that is useful in documenting the current process is known as what? |
|
Definition
The flow chart graphically depicts how a process works. |
|
|
Term
The tool that is useful in the collection and organization of data is called what? |
|
Definition
|
|
Term
A quality improvement technique that involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking is called what? |
|
Definition
Brainstorming Brainstorming involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking. |
|
|
Term
Focusing attention on the most important problem areas is referred to as what? |
|
Definition
|
|
Term
The process of identifying other organizations that are best at some facet of your operations, and then modeling your organization after them is known as what? |
|
Definition
|
|
Term
Knowledge about challenges specific to the operations function can help marketing personnel to judging new product designs regarding what? |
|
Definition
Finance, marketing, operations |
|
|
Term
Managing the supply chain is important. This is due to firms increasing their levels of what? |
|
Definition
|
|
Term
What would tend to increase the importance of supply chain management? |
|
Definition
Need to improve operations, increasing outsourcing, transportation costs, competitive pressures, globalization, importance of ebusiness, complexity of supply chains, need to manage inventories |
|
|
Term
What are the types of operations? |
|
Definition
goods-storage/transportation-entertainment-communication |
|
|
Term
Measurements taken at various points in the transformation process for control purposes are called what? |
|
Definition
|
|
Term
Product design and process selection are examples of what kind of decisions? |
|
Definition
system design These major decisions affect decisions made at lower levels. |
|
|
Term
What are the responsibilities of the operations manager |
|
Definition
planning, organizing, staffing, directing, and controlling The scope of operations management ranges across the organization. |
|
|
Term
Dealing with the fact that certain aspects of any management situation are more important than others is called what? |
|
Definition
Recognition of priorities |
|
|
Term
The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with what? |
|
Definition
|
|
Term
The process of comparing outputs to previously established standards to determine if corrective action is needed is called what? |
|
Definition
|
|
Term
. What relates directly to system design? |
|
Definition
Product design and process selection |
|
|
Term
Where a firm locates would typically not affect that firm's what? |
|
Definition
|
|
Term
What does an organization's mission statement serves as the basis for? |
|
Definition
|
|
Term
Competitiveness includes what? |
|
Definition
Identifying consumer wants and needs, price and quality, advertising and promotion |
|
|
Term
Product design and choice of location are examples of what type of decisions? |
|
Definition
|
|
Term
Scheduling personnel is an example of what within operations management? |
|
Definition
|
|
Term
How can productivity be expressed? |
|
Definition
|
|
Term
The ratio of good output to quantity of raw material input is called what? |
|
Definition
|
|
Term
. When choosing a forecasting technique, a critical trade-off that must be considered is what? |
|
Definition
|
|
Term
The more novel a new product or service design is, the more forecasters have to rely on what? |
|
Definition
|
|
Term
What is a primary input into capacity, sales, and production planning? |
|
Definition
|
|
Term
Two general approaches to forecasting are? |
|
Definition
Qualitative and quantitative |
|
|
Term
What describes the Delphi technique most accurately? |
|
Definition
|
|
Term
Why/when would you use the Delphi method in forecasting? |
|
Definition
Avoid premature consensus- bandwagon effect |
|
|
Term
Gradual, long-term movement in time series data is called what? |
|
Definition
|
|
Term
The primary difference between seasonality and cycles is what? |
|
Definition
The duration of the repeating patterns |
|
|