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A long-range plan for a business |
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A long-range plan for the operations function that specifies the design and use of resources to support the business strategy |
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A statement defining what business an organization is in, who it's customers are, and how it's core beliefs shape its business |
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Monitoring the external environment for changes and trends to determine business opportunities and threats |
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The unique strengths of a business |
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Capabilities that the operations function can develop in order to give a company a competitive advantage in its market |
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A competitive priority focusing on low cost |
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A competitive priority focusing on the quality of goods and services |
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A competitive priority focusing on speed and on-time delivery |
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a Competitive priority focusing on offering a wide variety of good or services |
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The need to focus more on one competitive priority than on others |
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Competitive priorities that must be met for a company to qualify as a competitor in the marketplace |
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Competitive priorities that win orders in the marketplace |
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Operations decisions related to the design of the production process, such as facilities, technology, and the flow of goods and services through the facility |
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Operations decisions related to the planning and control systems of the operation, such as organization of operations, skills and pay of workers, and quality measures |
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A measure of how efficiently an organization converts inputs into outputs |
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Productivity computed as a ratio of output to all organizational inputs |
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Productivity computed as a ratio of output to only one input (e.g., labor, materials, machines) |
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Productivity computed as a ratio of several, but not all, inputs |
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