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Operations Management week 7
Buzzword Flashcards
20
Business
Professional
04/19/2012

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Cards

Term
Operations management
Definition
A multi-disciplinary field that focuses on managing all aspects of an organization’s operations
Term
Design for Manufacturing and Assembly (DFMA)
Definition
This design model focuses on improving quality and lowering costs
Term
Qualify Functional Deployment
Definition
This design model focuses on customers’ needs to determine the product or service to be offered
Term
Process mapping
Definition
The process of taking a strategic plan and turning it into process objectives by identifying key steps that must be taken to move from the beginning of the process to the end of the process
Term
Porter's five forces analysis
Definition
framework for industry analysis and business strategy development formed by Michael E. Porter of Harvard Business School that draws upon industrial organization economics to derive five forces that determine the competitive intensity and therefore attractiveness of a market.
Term
Strategic planning
Definition
A management-directed process that is intended to determine a desired future state for a business entity and to define overall strategies for accomplishing the desired state
Term
The Baldridge Performance Excellence Program
Definition
The Baldrige Program
• Raises awareness about the importance of performance excellence in driving the U.S. and global economy
Term
Total Quality Management
Definition
Total Quality Management (TQM) is a management approach to long–term success through customer satisfaction
Term
Kaizen
Definition
A disciplined process of systematic exploration, controlled experimentation and then painstaking adoption of the new procedures
Term
Six Sigma
Definition
a disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process
Term
Strategic Sourcing
Definition
an analysis of all supplies and goods required to perform activities within all process that may exist in a company
Term
Empowering Teams
Definition
Empowering Teams can be considered taking strategic sourcing to the next level. ). With this system, cross – function teams (teams that work together across various departments) are put in charge determining the goods needs
Term
Just in Time
Definition
Seeks to maintain just enough supplies and raw materials to perform daily activities within a process and to be able to continue performing those activities only into the near future
Term
Outsourcing
Definition
The contracting or subcontracting of noncore activities to free up cash, personnel, time, and facilities for activities in which a company holds a competitive advantage
Term
SWOT analysis
Definition
A technique for understanding your Strengths and Weaknesses, and for identifying both the Opportunities open to you and the Threats you face
Term
Business planning
Definition
A rigorous, formal, intellectual, and standardized process. A dynamic, complex decision-making process where management evaluates its ability to manipulate controllable factors and to respond to uncontrollable factors in an environment of uncertainty
Term
PRODUCTIVITY
Definition
The result or the sum of all effort that it takes to deliver a product or service
Term
Mutual reward theory (MRT)
Definition
A management technique based on finding ways for all to benefit. That is, if an organization can assist an employee in reaching some of his or her goals while still meeting the company's production goals
Term
Best Practices / Benchmarking
Definition
The process of comparing the practices and strategies of other companies
Term
Contingency Planning
Definition
Management policies and procedures designed to maintain or restore business operations
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