Term
| Quality Management TEXT DEF |
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Definition
| refers to systematic policies, methods, and procedures used to ensure that goods and services are produced with appropriate levels of quality to meet the needs of customers. |
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Term
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Definition
| a degree or level of excellence,totality of features and characteristics that satisfy needs without deficiencies |
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Term
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Definition
| ability of a good or service to meet customer needs. quality of design and conformance. |
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Term
| Total Quality Management TQM Dr. Miller |
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Definition
| An ongoing process whereby top management takes whatever steps necessary to enable everyone in the organization in the course of performing all duties to establish and achieve standards which meet or exceed the needs and expectations of their customers, both external and internal. |
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Term
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Definition
| The management of quality throughout the organization at all management levels and across all areas. |
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