Term
| The ___ provides guidance for people toward the completion of the work to be accomplished. |
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Definition
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Term
| Elements of organizational structure |
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Definition
| division of labor, characterization of jobs, authority, control, decision making, creativity |
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Term
| ___ establishes that a single source is the authority |
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Definition
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| a single path of authority that shows any employee how the guidance and direction flows |
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Definition
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| ___ defines the number of people that one person will supervise |
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Definition
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Term
| ___ organizations are a small core organization that outsources major business functions |
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Definition
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| In the ____, any one individual reports to only one manager |
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Definition
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Definition
| grouping jobs based on function - sales, manufacturing, etc. |
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Term
| Centralization vs. Decentralization |
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Definition
centralization: autocratic, one way communication
decentralization: delegating power throughout company, makes leaders |
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Term
| What structure combines dual lines of authority, and functional and product departmentalization? |
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Definition
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Term
| what organizational structure is highly routine and specialized, formal, centralized authority, narrow span of control, and rigid chain of command? |
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Definition
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Term
| the ___ model is characterized by substantial structure and high levels of control. AKA? |
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Definition
| mechanistic -- bureaucratic model |
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Term
| The ___ model is characterized by high creativity and low structure. AKA? |
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Definition
| organic -- entrepreneurial |
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Term
| Line/staff positions do day to day work, whereas line/staff are supporters. |
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Definition
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Term
| how workers are grouped or placed into jobs |
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Definition
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Term
| characteristics of jobs are defined by ___, ___, ____, and ___. |
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Definition
| function, product, geography, type of customer |
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Term
| ___ is the chain of command |
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Definition
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Term
| Decision making depends on what? |
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Definition
| the level at which the decisions are made |
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Term
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Definition
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Term
| 5 types of organizational shapes or designs |
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Definition
| simple, bureaucracy, matrix, virtual, team |
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Term
| the ___ organizaiton is used most in small businesses |
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Definition
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Term
| The ___ organization is flexible |
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Definition
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Term
| the ___ organization emphasizes groups committed to a product |
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Definition
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Term
| ___ positions are interfaced with the outside customer |
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Definition
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Term
| Customer service is a good way to develop ___ and ___. |
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Definition
| product knowledge and interpersonal skills |
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Term
| Production is a line/staff position |
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Definition
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Term
| HR is a line/staff position |
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Definition
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Term
| T/F: HR is a resource for external customers |
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Definition
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Term
| T/F: Sales people are the most important because if they don't generate results, nothing else matters |
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Definition
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Term
| T/F: since most of the sales person job is focused on the product, the sales person must be a numbers person |
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Definition
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Term
| T/F: it is important that people in both line and staff positions develop good interpersonal skills |
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Definition
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Term
| Companies investing in ___ have seen improved customer satisfaction, quality, attitudes, less turnover, and greater teamwork. |
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Definition
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Term
| ___ is the investigation and determination of the skills, knowledge, and abilities reuired to perform a job |
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Definition
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Term
| __ is the name associated with the job |
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Definition
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Term
| __ is a written statement of the necessary components to do a jobin an effective and efficient manner |
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Definition
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Term
| __ is a statement of the qualifications needed for a person to perform a job |
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Definition
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Term
| One problem with written tests is that they are frequently ___ |
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Definition
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Term
| Instruction interview ??? all of the above |
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Definition
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Term
| Performance simulation ??? all of the above |
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Definition
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Term
| The best way for an employer to find out if a potential employee can do the job is a ____ test |
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Definition
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Term
| Major drawbacks to assessment centers? |
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Definition
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Term
| the degree to which there are a variety of skills to perform |
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Definition
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Term
| The ___ provides the basis for the job title, description, and specification |
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Definition
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Term
| the degree to which one worker is able to do a whole job and identify with it |
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Definition
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Term
| the degree to which work has a significant impact on others in the immediate organization |
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Definition
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Term
| a process seeking continuous improvement throughout the organization, involving all employees and driven by customer satisfactoin |
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Definition
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Term
| Which of the following would be an example of a job with high task significance? |
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Definition
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Term
| means rethinking and designing processes to add value to the organization |
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Definition
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Term
| which of the following are options a manager can use to redesign or change a job? |
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Definition
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Term
| Job enlargement is vertical/horizontal, job enrichment is horizontal/vertical? |
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Definition
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Term
| cross training by moving from one job to another |
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Definition
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Term
| 4 kinds of work schedules |
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Definition
| flextime, shorter work week, job sharing, telecommuting |
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Term
| ____ embraces the three major areas of job characteristics, continuous improvement, and work redesign |
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Definition
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Term
| The best way to compliment or correct behavior is called the critical incident |
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Definition
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Term
| compliment in front of peers, discipline in private |
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Definition
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Term
| individuals in an organization having a common perception and sharing core values |
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Definition
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Term
| ___ expresses the core values shared by a majority of the organizations members |
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Definition
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Term
| T/F: Dominant culture is the sum of subcultures |
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Definition
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Term
| T/F: organizational culture is made up of subcultures |
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Definition
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Term
| culture performs all of the following functions except showing how all organizations are the same |
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Definition
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Term
| The selection process helps to sustain the organization's culture by? |
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Definition
| ensuring the correct match of organizational values |
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Term
| ___ are accepted throughout the organization |
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Definition
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Term
| T/F? culture is the social glue that holds the organization together for what employees should do/say |
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Definition
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Term
| Which of the following is an example of an MBO objective? |
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Definition
| decrease in payroll costs |
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Term
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Definition
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Term
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Definition
| it is set jointly between superior and subordinate |
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Term
| Employee recognition - most powerful |
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Definition
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Term
| __- is the most powerful workplace motivator |
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Definition
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Term
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Definition
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Term
| a motivational program based on goal setting |
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Definition
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Term
| in MBO, good goals are SMART |
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Definition
| Specific, Measurable, Attainable, Results-oriented, Time-related |
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Term
| a team that includes people from different departments who come together to solve a problem |
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Definition
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Term
| ___ programs convert fixed costs into variable costs |
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Definition
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Term
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Definition
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Term
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Definition
| unfreezing, transition, refreezing |
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Term
| 5 main driving forces of change |
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Definition
| technology, nature of workforce, international efects, mergers, economic shock |
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Term
| 2 reasons most people dont like change |
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Definition
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Term
| once an organization strats going in a certain direction, it's hard to change it due to |
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Definition
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Term
| the ability to influence another to respond |
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Definition
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Term
| ___ gives power it's influence |
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Definition
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Term
| 3 parameters to be established if dependency is to exist |
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Definition
| scarcity, no substitutes, importance |
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Term
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Definition
| coercive, reward, legitimate, expert, referent |
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Term
| the method that organization members use to demonstrate power |
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Definition
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Term
| a form of political behavior that influences how others see a person |
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Definition
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Term
| 7 impression management techniques |
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Definition
| conformity, excuse, apology, acclaiming, flattery, association, favor |
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