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OFD 1-06
Brunicinni PROBATION
4
Other
Not Applicable
05/05/2007
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Term
what is our essential mission and # 1 priority?
 Definition
to deliver the best possible service to our customers.
Term
when does the human to human process begin?
 Definition
with the initial call to request assistance.
Term
service delivery expectations include:
 Definition
respect , kindness, patience and consideration.
Term
what will the customer remember?
 Definition
quick response time, skillful performance that solved the problem and positive personal treatment.
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