Term
The Physical Therapist is completing his assessment of Mrs. Brown in a small quiet
treatment area. Mrs. Brown has suffered a stroke and is hearing impaired. The
physical therapist is using what type of strategy to improve his communication? |
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Definition
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Term
| Why is it so important to observe both verbal and nonverbal communication? |
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Definition
| Sometimes the verbal and nonverbal communication do not match |
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Term
Which is an example of a strategy used in active listening?
A. Clarification
B. Education
C. Engagement
D. Understanding |
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Definition
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Term
Which is an example of a communication barrier?
A. Partnership
B. Physical
C. Psychological
D. None of the above |
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Definition
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Term
| Increase patient’s knowledge of illness and complications and to decrease anxiety are ways to describe which communication strategy? |
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Definition
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Term
The Physical Therapist is completing his assessment of Mrs. Wall using gestures
and signs. Mrs. Wall has suffered a stroke and is hearing impaired. The physical
therapist is using what type of strategy to improve his communication? |
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Definition
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Term
7. What would be the MOST appropriate way for Maegan in Radiology to report her Chest X-Ray findings to the patient floor?
A. Email
B. Fax
C. Oral
D. Written |
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Definition
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Term
| Minimizing anxiety is a communication strategy at what stage of the communication process? |
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Definition
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Term
Nurse Olivia needs to report routine lab results on her patient to the physician.
What would be the MOST appropriate method for her to do this? |
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Definition
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Term
| Danielle is admitting Mr. Mayo for glaucoma surgery. He has trouble seeing the documents in order to sign them. What barrier is inhibiting effective communication? |
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Definition
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Term
| The following is an example of ________________ observation. “My stomach has been killing me since I ate lunch.” |
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Definition
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Term
| The oncologist asks the patient, “Have I answered all your questions?” before she leaves the examination room What step of the communication process is she following? |
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Definition
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Term
| A PA introduces himself and allows the patient to answer questions about their symptoms without interruption. Which step of the communication process is he following? |
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Definition
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Term
| What type of reporting would you use for an end of shift report |
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Definition
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Term
| What is an example of when to use electronic reporting? |
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Definition
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Term
| You observe a patient with redness and swelling in his lower leg. What would be the MOST appropriate method to report this to your supervisor |
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Definition
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Term
| You are admitting a patient for glaucoma surgery. He has trouble seeing the documents. What would be the BEST strategy to improve communication? |
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Definition
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Term
| An Asian patient will not look at the doctor. What is the most likely reason for this? |
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Definition
| The patient looks down to show respect |
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Term
| You are working with a child with limited English skills. What would be the BEST strategy for improving communication? |
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Definition
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Term
| What is the most common cause of communication barriers in a hospital? |
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Definition
| the use of medical terminology |
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Term
| what is an example of a physical barier |
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Definition
| quadriplegic confined to a motorized wheelchair |
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Term
| A patient in the ER tells you her broken arm will ruin her life. What would be a reflective statement you might make? |
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Definition
| "You won't be able to work as you normally do?" |
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Term
| an example of an environmental barrier |
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Definition
| loud waiting area with children playing |
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Term
| You gently touch the patient's shoulder and look him in the eye as you discuss his discharge. What type of communication are you relying on? |
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Definition
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Term
| how does a sense of partnership impact effective communication styles |
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Definition
| improves patient's knowledge and understanding |
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Term
| You are doing physicals at a high school and the environment is not ideal to discuss confidential issues. What is a physical strategy you could use to improve communication? |
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Definition
| provide a private examination area |
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Term
| an example of cultural communication strategy |
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Definition
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Term
| which is an example of an environmental communiction strategy |
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Definition
| provide a private treatment area |
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Term
| correct way to signify an error in a medical record |
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Definition
| cross out the error with a straight line, write "error" and date and initial it |
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Term
| the best way for a pharmacist to explain to a patient about taking an antiemetic |
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Definition
| take one of these pills every 4 hours as needed for nausea |
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Term
| an example of an objective observation about a patientq |
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Definition
| the patient's face is flushed |
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Term
| You believe a child needs stitches. How should you report this to the doctor? |
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Definition
| We have a child with a 2 inch laceration under her chin. |
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Term
| Your 6 year old Hispanic patient has limited English skills. What type of barrier is inhibiting effective communication? |
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Definition
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Term
| your patient is laughing with visitors but complains of pain. What does this mean? |
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Definition
| the patient's verbal and nonverbal behavior are inconsistent |
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Term
| your patient is laughing with visitors but complains of pain. What does this mean? |
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Definition
| the patient's verbal and nonverbal behavior are inconsistent |
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