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| No, I'm with Encoa, that's a new supplier for ComEd in this area. That's why the rates went lower. I just have to check to see if you qualify, as well. It'll say on the top corner of any recent statement. |
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Sir what I have only takes two min. (attention-> short story)
Still busy? Okay. I'll go fix up a few neighbors and I'll be back by here in (20 min). Have a bill handy so I can fix you really quick. |
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| Not interested in what? The rate went lower. You didnt respond. (attention-> short story) |
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I dont want to switch. I like ComEd. Is this when you switch providers?
(KISS version) |
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| I'm not here to change anything about your service; its just the rate that went lower. (reference sample bills) I just have to check and see if you qualify. It'll say on the top corner of any recent statement. |
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I like ComEd. I dont want to switch. Is this when you switch?
(more info is needed) |
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| You can't get away from ComEd. They own all of the meters, poles, and wires. ComEd takes care of all delivery, billing, customer service, but they don't create their own electricity. They source it from suppliers. There's a new supplier now, Encoa, so the rates went lower in this neighborhood. My job is to make sure that you qualify for the lower rate. It'll say on the top corner of any recent statement. |
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| Who is Encoa? I've never heard of them. |
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| Encoa is a new supplier helping ComEd customers lower the supply rate. That's what the mailers were trying to tell you. My job is to make sure that you qualify for the lower rate. It'll say on the top corner of any recent statement. |
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| I never saw any mailers. What are you talking about?? |
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| Don't worry. A lot of your neighbors didn't understand either. John over there said that he just takes the bill out and throws the rest away. Mary pays online so she didn't see the mailers either. What the mailers were trying to explain is that the rate went lower. On your bill your being charged 3 charges, when you should only be paying one charge like this. I just have to make sure that you qualify. It should say on the top corner of any recent statement. |
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| Why wasnt this done automatically? |
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| Oh, just because not everyone qualifies. It'll say on the top corner of your bill if you do. |
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| It'll say on the top corner of any recent bill. |
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| I did this with gas and got screwed. |
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| Oh what happened? You signed a contract that had a termination fee and then when you didnt like your rate, you couldnt get out of it? I hear that all the time. That happened a few years ago. There are actually laws and regulations set up to keep that from happening again. This time on ComEd, there's no contracts and the rate is gaurenteed, so the consumer is protected. |
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| Can I do this on my own? I just want to call ComEd. |
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| ComEd will tell you about the Customer Choice program, but you have to get signed up with a supplier to get the other two charges off your bill. That's why reps from the supplier got sent out. The way this gets fixed up is a simple phone call from me. I just have to check and see if you qualify first. |
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| My wife/husband takes care of all the bills. |
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That's not a problem, I can talk to you about it as well. (short story-> get bill)
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My wife/husband takes care of the bills.
(Long answer) |
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| All we are doing is taking these two charges off your bill, you should have taken care of it a while ago. Im supposed to get you fixed up while I am out here and before the rate goes higher for the summer rate increase. If your husband doesnt like it, he can always call ComEd to undo it. He'll definatly enjoy the savings though; some neighbors have been saving over $20 a month. Grab any recent statement; I'll see if you qualify. Should only take a min. |
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| I think I just want to do some research. |
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| You've had more than a year to do research which is why theyre sending reps out to help you guys. I can help you understand what is going on. All I have to do is take these two extra charges off your bill. You havent had to pay them since last Febuary. It'll say on any recent bill if you qualify. |
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| I just dont understand why you have to come to my door. |
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| As you can see, (looks at attire), I'm usually in the office. But since there are a lot of people in your area that havent been updated, they sent a rep out to help you. |
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| Am I locked into this? I dont want to sign anything. |
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| (chuckle) No, you dont have to sign anything. It's just a quick phone call to ComEd's verification center. They're going to call you right back to make sure you understand everything for your protection. |
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| ComEd is. That is why your rate went up. You're allowed to choose a supplier if you qualify. It'll say on the top corner of any bill if you qualify. |
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| Aren't there any other suppliers? |
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| Encoa has a very low rate with no monthly maitenece fees and we take the time out to come out and explain it to you. First I have to check and see if you qualify, itll say it on the top of any recent statement. |
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| Okay, what time will they be here? Who should I ask for? Tell them I'll be coming by then and to have a ComEd bill ready so I can fix it. They should be paying a lower rate. |
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| Not a lot of savings/only a penny savings? |
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| Sir, its a penny times everytime you use one of those 1000 kwh that you're using, plus those 2 extra charges are a lot, too. Your neighbors have been saving over $20 a month with more potential savings this upcoming summer. |
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| I dont know where a bill is. |
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- It doesnt have to be a current bill. It can be any statement.
- Are you able to login online? John was able to print his bill offline I can fix you up that way as well.
- When I call you in to fix it, they ask me for your name, number, address, an account number so they know which house they're fixing. I know you know your name and address, but do you have your account number written down somewhere? Write it on a post-it. You'll need it.
- Ok, what you will need to do is call ComEd customer service. Dial 000 for operator, tell them your name and address and theyll give you your account number. That way i can sign you up for Encoa. This will only take a min.
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