Shared Flashcard Set

Details

OB- Chapter 13
N/A
28
Management
Undergraduate 4
02/25/2013

Additional Management Flashcards

 


 

Cards

Term
Functional Conflict
Definition
A healthy, constructive disagreement between two or more people.
Term
Dysfunctional Conflict
Definition
An unhealthy, destructive disagreement between two or more people.
Term
Jurisdictional Ambiguity
Definition
The presence of unclear lines of responsibility within an organization.
Term
Internationalization Conflict
Definition
Conflict that occurs between two or more organizations.
Term
Intergroup Conflict
Definition
conflict that occurs between groups or teams in an organization.
Term
Intragroup Conflict
Definition
Conflict that occurs within groups or teams.
Term
Intrapersonal Conflict
Definition
Conflict that occurs within an individual.
Term
Interrole Conflict
Definition
A person's experience of conflict among the multiple roles in his or her life.
Term
Interarole Conflict
Definition
Conflict that occurs within a single role, such as when a person receives conflicting messages from role senders about how to perform a certain role.
Term
Person-role conflict
Definition
Conflict that occurs when an individual in a particular role is expected to perform behaviors that clash with his or her personal values.
Term
Interpersonal Conflict
Definition
Conflict that occurs between two or more individuals.
Term
Fixation
Definition
An aggressive mechanism in which an individual keeps up a dysfunctional behavior that obviously will not solve the conflict.
Term
Displacement
Definition
An aggressive mechanism in which an individual directs his or her anger toward someone who is not the source of conflict.
Term
Negativism
Definition
An aggressive mechanism in which a person responds with pessimism to any attempt at solving a problem.
Term
Compensation
Definition
A compromise mechanism in which an individual attempts to make up for a negative situation by devoting himself or herself to another pursuit with increased vigor.
Term
Identification
Definition
A compromise mechanism whereby an individual patterns his or her behavior after another's.
Term
Rationalization
Definition
A compromise mechanism characterized by trying to justify one's behavior by constructing bogus reasons for it.
Term
Flight/withdrawal
Definition
A withdrawal mechanism that entails physically escaping (flight) or psychologically escaping (withdrawal) a conflict.
Term
Conversion
Definition
A withdrawal mechanism in which emotional conflicts are expressed in physical symptoms.
Term
Fantasy
Definition
A withdrawal mechanism that provides an escape from a conflict through daydreaming.
Term
Nonaction
Definition
Doing nothing in hopes that a conflict will disappear.
Term
Secrecy
Definition
Attempting to hide a conflict or an issue that has the potential to create conflict.
Term
Administrative Orbiting
Definition
Delaying action on a conflict by buying time.
Term
Due Process Nonaction
Definition
A procedure set up to address conflicts that is so costly, time consuming, or personally risky that no one will use it.
Term
Character Assassination
Definition
An attempt to label or discredit an opponent.
Term
Superordinate Goal
Definition
An organizational goal that is more important to both parties in a conflict than their individual or group goals.
Term
Distributive Bargaining
Definition
A negotiation approach in which the goals of the parties are in conflict, and each party seeks to maximize its resources.
Term
Intergrative Negotiation
Definition
A negotiation approach in which the parties' goals are not seen as mutually exclusive, but the focus is on both sides ach
Supporting users have an ad free experience!