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OB - organizational commitment
test 1
28
Accounting
Graduate
03/28/2009

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Term
cost to hire a replacement employee
Definition
hourly worker=.5 times salary + benefits
salaried worker=1.5 times + benefits
executive= 5 times + benefits
Term
Organizational Commitment
Definition
the desire on the part of an employee to remain a member of the organization
Term
Withdrawal behavior
Definition
a set of actions that employees perform to avoid the work situation
Term
Relationship:
Low Withdrawal Behavior High
Definition
High Org. Commitment Low
Term
3 Types of Commitment
Definition
1. Affective
2. Continuance
3. Normative
Term
Affective Commitment
Definition
a desire to remain a member of an organization due to an EMOTIONAL attachment. you WANT to
Term
Continuance Commitment
Definition
a desire to remain a member of an organization because of an awareness of the COSTS with leaving. you NEED to
Term
Normative Commitment
Definition
a desire to remain a member of an organization due to a FEELING OF OBLIGATION. you OUGHT to
Term
Focus of Commitment
Definition
the various people, places, and things that can inspire a desire to remain a member of an organization
Term
The Erosion Model
Definition
suggests that employees with fewer bonds will be most likely to quit the organization
Term
Social Influence Model
Definition
suggests that employees who have direct linkages with "leavers" will themselves becomes more likely to leave
Term
Embeddedness
Definition
a term to summarize a person's link to the organization and the community. It strengthens CONTINUANCE commitment by providing more reasons to stay
Term
2 ways to build a sense of obligation-based commitment (normative)
Definition
1. create a feeling that the employee is in the organization's debt.
2. becoming a particularly charitable organization.
Term
4 reactions to negative work events
Definition
1. Exit
2. Voice
3. Loyalty
4. Neglect
Term
Exit
Definition
an ACTIVE, DESTRUCTIVE response.
the individual ends or restricts organizational membership
Term
Voice
Definition
an ACTIVE, CONSTRUCTIVE response
individuals improve the situation
Term
Loyalty
Definition
a PASSIVE, CONSTRUCTIVE response
maintains public support for the situation while the individual privately hopes for improvement. "grin and bear it"
Term
Neglect
Definition
a PASSIVE, DESTRUCTIVE response
when interest and effort in the job declines. mentally "check out"
Term
Stars
Definition
possess HIGH commitment and HIGH performance and are held up as role models. respond with VOICE
Term
Citizens
Definition
possess HIGH commitment and LOW task performance but perform many voluntary "extra role" activities. respond with LOYALTY
Term
Lone Wolves
Definition
possess LOW commitment but HIGH performance and are motivated to achieve work goals for themselves, not the company. Respond with EXIT
Term
Apathetics
Definition
possess LOW commitment and LOW performance and merely exert the minimum effort. respond with NEGLECT
Term
Psychological withdrawal
Definition
consists of actions that provide a mental escape from the work environment
i.e daydreaming, socializing, looking busy, moonlighting, cyberloafing
Term
Moonlighting
Definition
use of work time and resources to complete something other than their job duties
Term
Physical Withdrawal
Definition
actions that provide a physical escape, whether short of long term, from the work environment. i.e. tardiness, long breaks, missing meetings, absenteeism, quitting
Term
Independent Forms Model of withdrawal
Definition
argues that various withdrawal behaviors are UNCORRELATED with one another, occur for different reasons, and fulfill different needs.
Term
Compensatory Forms Model of withdrawal
Definition
argues that the various withdrawal behaviors NEGATIVELY correlate with one another- that doing one means you're less likely to do another.
Term
Progression Model of withdrawal
Definition
argues that the various withdrawal behaviors are POSITIVELY correlated- doing one behavior will lead to more serious withdrawal behaviors.
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