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NCO Correspondence: Vol. 3. Communication Skills
NCO Academy
108
Communication
Professional
02/24/2012

Additional Communication Flashcards

 


 

Cards

Term
How are the concepts of communication preparation universal?
Definition
The basic philosophy and guidance for effective writing and speaking are the same.  Both involve getting started with the communication, subject research, support selection and organizing.
Term
What is effective communication?
Definition
Any communication that results in the receiver interpreting your message as you intended.
Term
For what three reasons do we generally try to communicate with each other?
Definition

We communicate to:

 

1.  Direct

   

    2.  Influence

 

                   3.  Inform our audience

Term
Describe the two audience concept as it applies to communication.
Definition

Every communication has a sending and a receiving audience. 

 

The sending audience is the group we represent.

 

The receiving audience is the group with whom we are communicating.

Term
Name four resources for researching your subject.
Definition

1.  Library

 

  2.  Internet

          

             3.  Reference books

     

     4.  Individuals

Term
List five categories of reference tools.
Definition

1. Almanacs

 

   2. Dictionaries

 

       3.  Encyclopedias

 

     4.  Thesauruses

 

    5.  E-resources

Term
Name the five types of support and give a brief description of each.
Definition

1.  Definitions explain of clarify unfamiliar items.

 

   2.  Examples provide an illustration of what we are trying t o communicate. 

 

    3.  Comparisons provide a reference to a similar and usually better known item. 

 

    4.  Testimony expresses the item through the words and thoughts of others. 

 

  5.  Statistics show relationships and/or summerize collections of facts or data.

Term
In what manner did Socrates describe a speech? How does this correlate to a speech's structure?
Definition
Socrates analogized the parts of a speech to the body of an animal having a head (Introduction), body and tail (Conclusion).
Term
Name five types of support and give a brief description of each. 
Definition

Types of patterns include:

 

1.  Topical

 

                   2.  Time or chronological

 

3.  Reason

 

               4.  Problem - Solution

 

                     5.  Spatial or geographical

Term
Describe mind-mapping.
Definition
Mind mapping is a brainstorming activity in which you allow your unorganized thoughts to flow onto paper, connecting like items / thoughts as you progress.
Term
What outlining formats are mentioned in lesson 404. Organizing your communication?
Definition

This lesson covers four outline types. 

 

1.  Scratch

 

2.  Formal

 

  3.  Informal

 

        4.  Talking paper

Term
What do the terms "faulty analogy", "asserted conclusion", "loaded question", and "non sequitur" have in common?
Definition
They are all examples of FLAWS, or FALICIES in LOGIC
Term
How are transitional devices valuable tools when arranging the elements of your message?
Definition
Transistional devices, when woven skillfully into your message, can assist your audience in following your train of thought.
Term
What are the accepted standars for the format of the printed presentation?
Definition

Ensure you:

 

1.  Double space text.

 

2.  Ensure all main points are adequately supported; paper lengths will vary depending on topic and/or requirements.

 

3.  If computer-generated, us a 12- point, Times New Roman font; maintain one inch margins all around; align text to left margin; do not center or justify text.

 

4.  If handwritten, print or write legibly; use standard 8.5" by 11" college-ruled notebook paper; remove any frayed, spiral, or perforated edges; ensure capital letters are distinguishable from the lower case letters. 

Term
What are the three areas to focus on when writing a paper?
Definition

              1.  Technical accuracy and coverage

 

2.  Arrangement and flow

 

      3.  Readability and mechanics

Term
Why is the "extemporaneous" approach to speaking appealing?
Definition

It is the least hostile and most intimate form of communications with the audience. 

 

You are able to speak "off the cuff"

 

Able to use speaking aids such as index cards, outlines, etc.

Term
What are the three areas to focus on when preparing a speech?
Definition

Technical accuracy and coverage

 

Arrangement of flow

 

Presentation

 

Delivery

Term
Define effective communication.
Definition
Any communication that results in the receiver interpreting your message as you intended. 
Term
Explain the process of preparing effective communication.
Definition

Decide what you are going to write about, and tailor the subject to fit the specific occassion or audience.

 

1.  Selecting and narrowing your subject

 

2.  Determining the reason

 

3.  Analyzing your audience

 

Time management

 

 

 

Term
Describe types of support that enhances your purpose and objective.
Definition

Definitions

 

Examples

 

Comparisons

 

Testimony

 

Statistics

Term
Describe the structure of a speech or written presentation.
Definition

Introduction

 

Body

 

Conclusion

Term
Identify patterns of presentation used to organize communication.
Definition

Topical

 

Time or chronological

 

Reason

 

Problem-Solution

 

Pro-con

 

Spatial or geographical

 

Cause and effect

Term
Define fallacies to avoid when structuring communication
Definition

Asserted conclusion

 

Faulty analogy

 

Emotional appeal

 

Faulty dilemma

 

Hasty generalization

 

Loaded question

 

Non Expert opinion

 

Non sequitur

 

Post hoc

 

Primacy of print

 

Stacked evidence

 

Term
Specify positive tools available to improve communication organization.
Definition

Using transitions

 

Patterns of presentation

 

Mind mapping

 

Outlining

 

Logic

 

Flow

Term
Identify the guidlines for evaluating written and oral communication. 
Definition

Arrangement and Flow

 

Technical accuracy and coverage

 

Readability and mechanics

 

(ORAL only) Presentation and delivery

 

Term
What three components are evaluated in the introduction of a written or spoken presentation?
Definition

Purpose

 

Motivation

 

Overview

Term
What section is used ot evaluate puncuation, grammar and spelling?
Definition
Readability and mechanics
Term
In which part of a speech or written presentation would you evaluate the use and integration of transitions?
Definition
Orgainization
Term
Identify communication responsibilities of organizational personnel. 
Definition

Your ability to gain consistent and willing effort for the tasks to be done depends on your ability.

 

Subordinates have an equal responsibility to convey their ideas and attitudes to you so that you will have the information necessary to make decisions and judge their effectiveness.

Term
What is communication in the Air Force?
Definition

It is the exchange and comprehension of verbal and nonverbal meaning between superiors and subordinates, or co-workers to enhance accomplishment of the mission.  Since communications is the vehicle by which any organization progresses, the responsibilities of commanders and supervisors, their staffs and their subordinates are to:

 

Keep communication channels open

 

Maintain an environment conducive to communication

 

Communicate effectively

Term
Identify and define the organizational barrier to communicating efficiently. 
Definition
The result of personnel not understanding their responsibilities and the lines of authority within a given organizational structure.
Term
Identify and define the language barriers to communicating efficiently. 
Definition
The result of our inability to use the right word(s) to communicate with our receiver
Term
Identify and define the managerial barriers to communicating efficiently.
Definition
The result of managers not listening and not having an understanding attitude toward information and suggestions that reach them
Term
Identify and define the psychological barriers to communicating efficiently.
Definition
The result of certain psychological needs not being met.  Those needs are a feeling of security, opportunity for advancement, desire to be treated fairly and a realization that one's work is useful and important.
Term
What are possible barriers in the work center?
Definition

Language

 

Misuse of abstractions

 

Lack of common core of experience

 

Managerial

 

Psychological

Term
What are three responsibilities of commanders and supervisors--their staffs and subordinates--when it comes to organizational communications?
Definition

Keep communication channels open

 

Maintain an environment conducive to communication

 

Communicate effectively

Term
In what way can organization personnel verify weather they are engaging critically and constructively in the exchange of ideas?
Definition
By completing a short, self-diagnostic exercise that reveals personal but applicable barriers to communicating.
Term
Name and define four barriers that can hinder effective communications
Definition

Organizational:   result of personnel not understanding their responsibilities and the lines of authority within a given organizational structure. 

 

Language: result from our inability to use the proper words to communicate with our receiver.

 

Managerial: Stem from managers not listening and not taking an understanding attitude toward information and suggestions that reach them. 

 

Psychological: psychological needs are not being met.  These needs are a feeling of security, opportunity for advancement, a desire to be treated fairly, and a realization that one's work is both useful and important.

Term
What are the steps for overcoming communication barriers?
Definition

There are two steps:

 

1.  Establish an organizational policy that defines lines of responsibility and authority, establishes communication channels, provides a climate for for effective communication and keeps key people informed.

 

2.  Increase skills in written and oral expression.             

Term
How do communications flow within an organization?
Definition

Communications flow in three directions:

 

Upward

 

Downward

 

Lateral

Term
Often, what is the result of communications having to pass through many organizational levels?
Definition
It often causes a delay in communications and creates chances for distortion of the original message.
Term
The misuse of abstractions and a lack of common core experience are main contributors to which communications barrier?
Definition
Language barriers
Term
What is the difference between a concrete and an abstract noun?
Definition

Concrete noun: refers to objects that humans can directly experience.

 

Abstract noun: tends to be vague and open to interpretation, and often leads to confusion.

Term
What is a clique?  Describe one advantage and one disadvantage of a clique within an organization.
Definition

Clique: direct result of our social instinct to band together in groups. 

 

Can bind people together by enhancing unit morale

 

However,

 

Cliques may take on a life of its ownand become independent of organization objectives.

Term
Describe the process of prewriting.
Definition
Technique used by writers to plan text involving the initial stage of the writing process.
Term
Describe the process of drafting.
Definition
Drafting is the process used by writers for putting ideas in writing to revise and edit.
Term
Describe the process of editing
Definition
Process of reworking sentences for clarity, sense, and conformity to conventional rules of spelling, punctuation, mechanics, grammar, and sentence structure.
Term
Describe the process of revising
Definition
Writers revise by rereading and rethinking a piece of writing to see where they need to add, delete, move, replace, reshape, and even completely recast ideas.
Term
Describe how to achieve sentence unity
Definition
A sentence has unity when the parts of the sentence match in number, verb, possession, etc.  Basic grammar rules apply.
Term
Identify and describe correct sentence structure.
Definition

Review different parts of a sentence and see how they work together.  Keep in mind, a sentence expresses a complete thought and consists of two parts:

 

Subject-person, place or thing that performs the action or that has the state of being indicated by the verb.

 

Predicate-consists of all words stating or asking something about the subject. 

Term
Explain the use of sentence coherence
Definition
Allows the reader to understand who did what and how. 
Term
What are four common obstacles to sentence coherence
Definition

Faulty order of sentence parts and misplaced modifiers

 

Faulty parallelism

 

Faulty relationship of ideas

 

Pronoun reference

Term
Describe the concept of paragraph unity
Definition

1.  Topic sentence

 

2.  Supporting sentences

 

3.  Closing or transitional sentence

Term
Explain the concept of paragraph coherence
Definition
When all parts are arranged so that their relationship is clear to the reader.
Term
Identify and describe correct sentence structure.
Definition

The reader will understand the meaning the first time.  Require two parts:

 

Subject

 

Predicate

Term
How does a clause apply to sentence structure?
Definition

A clause is a group of words with a subject and a predicate that can function either as a complete sentence or as part of of a sentence. 

 

Two classifications:

 

Independent clauses: express complete thoughts and can function either as a separate sentence or as an integral part of a sentence. 

 

Dependent clauses (subordinate clauses): Do not make sense if on their own.  May function as an adverb, adjective, or noun.

 

Term
What are the four sentence types?
Definition

Simple: Express on complete thought

 

Compound: Union of two or more simple sentences containing two or more main/independed clauses, usually, linked by a conjunction of semicolon.

 

Complex: Simple sentence with a depended clause attached to it.

 

Compound-Complex: Combination of the compound and complex sentences.

 

 

 

 

Term
Identify the correct use of sentence mechanics.
Definition

Sentence mechanics are practices that tell writers how to punctuate and capitalize properly.

 

THe mechanics of writing are signs and signals used to guide readers through the writer's ideas.

Term
Explain the use of sentence coherence.
Definition
A sentence has coherence if, after reading it, the reader understands who did what and how.
Term

What are the three basic components of paragraph unity?  

 

 

Definition

1. Topic sentence: Key to a good paragraph-should express the main idea of the paragraph and prepare the reader for supporting information.

 

2.  Supporting sentences: provide the details, facts, figures and examples that you need to "sell" your controlling idea.

 

3.  Closing or transitional sentences: Should restate the topic sentence and summarize the support material in the paragraph.  Will also transition into the next paragraph or introduce the next main point.

 

Term
Explain the concept of paragraph coherence.
Definition

When the writer has arranged all of its parts so that their relationship is clear to the reader. 

 

Include:

 

Patterns

 

Transitions

 

Relationship

 

Conjunctions

 

Point of view

 

Tense (past/present/future)

 

Voice

 

Number

 

Term
Describe methods of showing relationships
Definition
Show how one idea is distinctly related to another (relating things)
Term
Explain types of point of view.
Definition

Represents the circumstances that exist between the writer and the reader.

 

(1st/2nd/3rd person)

Term
Describe how voice influences writing.
Definition

Voice is a verb that shows whether the subject acts or is acted upon. 

 

Active voice: express an action performed by a subject

 

Passive voice:  (connected to some form of "to be") express an action performed upon the subject or expresses that the subject receives or is the result of the action.

Term
Describe how number influences writing.
Definition

A number is the form of a noun, pronoun, verb or demonstratvice adjective (this or those) that indicates one or more than one.

 

Keep all ideas in a paragraph singular OR plural.

Term
Describe the drafting process of writing.
Definition
Working version of a piece of writing.  Involves putting ideas in writing for revision. 
Term
What are a few rules / guidelines to remember when writing a draft?
Definition

1.  Set aside enough time to get the job done.

 

2.  Work in an area where you will be as free from interruption as possible.

 

3.  Try to keep your train of thought; interruptions will make your concentration difficult.

 

4.  Be as fluid as possible, especially on the first draft.

 

5.  Use the editing phase to pick up any mistakes or throw out the unwanted stuff.  Resist self criticism, especially during the first draft.

 

6.  Don't worry too much about style, grammar, punctuation, and spelling.  Editing will fix these problems. 

 

 

 

 

Term
Describe the editing phase of writing.
Definition

Be your own critic by:  

 

Read for content

 

Use reasoning and logic

 

Read for arrangement and flow

 

Read and check readability and mechanics

 

Edit ruthlessly

Term
What are the four steps in the writing process?
Definition

     1. Pre-writing

 

  2. Drafting

 

 3. Editing

 

   4. Revising

Term
What five steps are involved in the pre-writting phase?
Definition

1. Selecting your purpose and objective

 

2.  Analyzing your audience

 

3.  Researching your subject

 

4.  Selecting a pattern

 

5.  Outlining

Term
When writting your draft, what areas should you focus on?
Definition

          1. Introduction

 

2. Body

 

        3. Conclusion

 

        4. Transitions

 

    5. Support

Term
During the editing phase, what specifically are you looking for?
Definition

Look for basic grammatical errors and correct format

 

Check for complete paragraphs and sentences

 

Compare it to your outline to ensure you have included all of the main points and subpoints you intended to cover.

Term
Describe the writing phase.
Definition
Revising is a finishing step to improve the communication based on the editing phase and the feedback from the reviewers.  You revise or rewrite your draft to make it into a more formal presentation.
Term
What is sentence unity?
Definition
All parts of the sentence matching in number, verb, possession, etc.
Term
Briefly define four types of sentences you should use throughout your written communication. 
Definition

1.  Simple sentence: expresses on complete thought

 

2.  Compound sentence: a union of two or more simple sentences.

 

3.  Complex sentence: a simple sentence with a dependent clause attached to it.

 

4.  Compound-complex sentence: a combination of a compound and a complex sentence.

Term
Name the standard sentence mechanics you should be aware of when writing.
Definition

Punctuation

 

Capitalization

 

Abbreviation

Term
Briefly describe each of the common obstacles to sentence coherence.
Definition

1.  Faulty order of sentence parts and misplaced modifiers--sentence parts are not in the correct order.

 

2.  Faulty parallelisms--similar ideas or parts are not expressed in a parallel way.

 

3.  Faulty relationship of ideas--reader cannot tell the relationship of sentence parts due to dangling modifiers or omissions.

Term
What are the three basic components of a paragraph?
Definition

1. Topic sentence

 

   2. Support sentence

 

  3. Closing sentence

Term
What is the basic concept of a paragraph coherence?
Definition
All the paragraph parts should be arranged so that their relationship is clear to the reader.
Term
What are some examples of transitional devices you can use to show a contrasting relationship?
Definition

But

 

Still

 

However

 

Nevertheless

 

Yet

Term
Considering the point of view for your communication, describe how writing in the second person can be done?
Definition
The second person is the person spoken to; using the second person allows the writer to maintain some personal relationship with the reader.
Term
Describe three common forms of tense you will use in your communication.
Definition

1. Past--express actions or make a statement about something that happened in the past.

 

2.  Present--expresses action or makes a statement about something happening in the present time.

 

3. Future--expresses action or make a statement about something happening at a future time.

Term
What does the voice of your writing indicate?
Definition
Voice shows if the subject acts or is acted upon.
Term
How do you use number to maintain paragraph coherence?
Definition
If the controlling idea is singular, you keep all the references to it singular.
Term
What is the basic idea behind writing a draft?
Definition
The primary objective is to get your ideas down on paper in some form so you can edit or revise.
Term
Each time your work is edited, what should the editor be reading for?
Definition

Content

 

Arrangement and flow

 

Readbility and mechanics

Term
What is the definition of a bullet statement?
Definition
A concise, written statement of a single idea or a single accomplishment and the impact.
Term
What form of communication does the construction of a bullet statement resemble?  Why the comparison of the two forms?
Definition
The wording of a telegram.  Since each word of the telegram costs the same, word economizing is integral to save money while ensuring message meaning; the same concept is applicable to developing bullet statements.
Term
Name the types of bullet statements.
Definition

1.  Single idea

 

2.  Single accomplishment

Term

Explain the following formula:

 

SAB=SAC+2

Definition

A single accomplishment bullet(SAB) consists of the following attributes:

 

Specific

 

Accurate

 

Concise

 

single accomplishment/achievement

 

Impact

 

Term
What are the attributes of an effective bullet statement?
Definition
It should be specific, accurate and concise.
Term
What are the three most common uses for bullet statements in the Air Force?
Definition

EPR

 

Award/decoration nomination

 

Talking paper

 

 

Term
How many types of accomplishment bullet statements are there?
Definition

There are THREE:

 

Action verb bullet

 

Modified verb bullet

 

Specific achievement bullet

Term
What is an SIB?
Definition
Single bullet idea
Term
Where would you most likely use an SIB (single idea bullet)?
Definition

Talking paper

 

Point paper

 

Bullet background paper

Term
Where would you most likely use a SAB (single accomplishment bullet)?
Definition

EPRs

 

Awards/Decoration nomination package

Term
What is the definition of a rhetorical question?
Definition
A question requiring no answer; its answer is usually obvious
Term
When starting a presentation, what are some attention-getting devices you might consider?
Definition

Rhetorical questions

 

Direct questions

 

Quotations

 

Illustrations

 

Startling statement

 

Unusual or dramatic devices

 

References to the importance of the theme

Term
What is the purpose of the overview step in the process of speaking?
Definition
The overview step provides the audience with a road map of the information that is to follow.
Term
What should be accomplished during the summary?
Definition
The summary should restate the main points, the relationship between points, and the specific objective of the presentation.
Term
What are the phases of the speaking process?
Definition

Pre-writing

 

Drafting

 

Editing

 

Presenting

Term
What devices are used to ensure the continuity of thought?
Definition
Transitions and interim summaries are used to ensure the continuity of thought.
Term
How many types of physical behaviors are there?
Definition

Three types:

 

1.  Eye contact

 

2.  Body movment

 

3.  Gestures

Term
According to Dr. Kline, what are the properties of voice?
Definition

Quality

 

Intelligibility

 

Variety

Term
Upon what factors does the intelligibility of a presentation depend?
Definition

Articulation

 

Pronunciation

 

Vocal pauses

 

Overuse of stock expressions

 

Substandard volume

Term
What fundamentals of speech add variety to a presentation.
Definition

Rate

 

Volume

 

Force

 

Pitch

 

Emphasis

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