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NASM Ch. 17 & 18
na
4
Accounting
Pre-School
01/20/2009
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Term
root cause analysis
 Definition
a method of asking questions on a step by step basis to discover the initial cause of a fault
Term
rapport
 Definition
aspect of a relationship characterized by similarity, agreement, or congruity
Term
empathy
 Definition
action of awareness, understanding, and sensitivity of the thoughts, emotions, and experience of another without personally having gone through the same.
Term
assessment
 Definition
a process of determining the importance, size, or value of something.
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