Term
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Definition
| entitlement, not at the expense of others |
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Term
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Definition
| giving up entitlement in order to satisfy others |
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Term
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Definition
| entitlement at the expense of others |
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Term
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Definition
| Includes both verbal and nonverbals that permits a speaker to get the point across clearly taking into consideration both points of view |
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Term
| Non-assertive communication |
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Definition
| comes from a speaker who devalues self completely. The other persons thoughts are more important than her own |
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Term
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Definition
| bold and dominating verbal and nonverbals pressiong a point of view that takes precedence over others points of view |
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Term
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Definition
the formula for verbal assertiveness D- Describe the situation E- Express feelings S- specify change C- Consequences of the outcome |
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Term
| The steps of conflict resolution |
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Definition
1. Confrontation 2. Establish common ground 3. emphasize the importance of change 4. Emphasize willingness to cooperate 5. Ephasize with your opponents perspective 6. evaluate your own and opponents motivation to address conflict 7. come to a mutally satisfying agreement |
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Term
| Conflict Resolution Techinques |
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Definition
1. Active Listening 2. Identify your position 3. Identify the principles underlying the position 4. Explore alternative solutions |
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Term
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Definition
| A means by which community members grasp a vision, chart a direction, and take initiative to make social change |
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Term
| Conflict Management Guidelines |
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Definition
1. Seek clues to conflict 2. Define conflict as a group not an individual issue 3. listen to all points of view 4. emply active listening skills 5. clarify ideas and positions when unclearn 6. Avoid win-lose situations 7. work for cooperation, not competition 8.address both emotional and objective aspects 9. Always look for common ground 10. Focus on interest not position |
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Term
| Processes of Generalist Practice |
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Definition
1. client empowerment 2. working effectively within an organization structure w/ supervision 3. assumes wide range of professional roles 4. application of critical thinking skills to planned change |
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Term
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Definition
| Critical thinking is the careful and deliberate determination of whether to accept, reject, or suspend judgment about a claim |
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Term
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Definition
| a system's tendency to move from a more simplified to a more complex existence |
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Term
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Definition
| the tendency of a system to progress toward disorganization, depletion and death |
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Term
| The purposes of Social Work |
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Definition
1. Help People solve their problems and cope with their situations 2. work with systems such as social agencies, organizations, communities, and govermental agencies to improve access to resources 3. to link people with systems to improve access to resources |
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Term
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Definition
| refers to the individual level |
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Term
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Definition
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Term
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Definition
| refers tp ;arger groups of people, focuses on social political and economic policies |
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