Term
| How long has MSDSonline been in business? |
|
Definition
|
|
Term
| How many customers does MSDOnline have? |
|
Definition
|
|
Term
|
Definition
| Occupations Safety and Health Adminstration |
|
|
Term
| What federal agency does OSHA belong to? |
|
Definition
|
|
Term
| What is the hazard communication standard that mandates MSDS management? |
|
Definition
|
|
Term
| When would an employee need access to an MSDS? |
|
Definition
| Before handling, shipping or storing the product |
|
|
Term
| What are the requirements of an electronic MSDS management system? |
|
Definition
Employees must be able to print an MSDS
Have an msds for every hazardous chemical
MSDSs must be readily accessible
Employees must be trained on how to get the MSDS
Back up must be in place |
|
|
Term
|
Definition
| Workplace Hazardous Material Information System |
|
|
Term
| What does JCAHO stand for? |
|
Definition
| Joint Commission Accreditations Healthcare Organization |
|
|
Term
| What industry does JCAHO oversee? |
|
Definition
|
|
Term
|
Definition
| Group Purchasing Organization |
|
|
Term
| What GPOs do we work with? |
|
Definition
| Amerinet, Consorta, Premier, Novation |
|
|
Term
| What does NFPA stand for? |
|
Definition
| National Fire Protection Association |
|
|
Term
| What is the purpose of a CAS#? |
|
Definition
| Unique Identifier System of pure chemicals |
|
|
Term
| What does HMIS stand for? |
|
Definition
| Hazardous Materials Information System |
|
|
Term
| What does CAS# stand for? |
|
Definition
| Chemical Abstract Service Number |
|
|
Term
| What does SARA stand for? |
|
Definition
| Superfund Amendments and Reauthorization Act |
|
|
Term
|
Definition
The EPA has a list of several thousand SARA reportable chemicals. Any company that meets or exceed the allowed thresholds of these chemicals must report them to the EPA; and in some cases to the state and local governments like fire departments on an annual basis.
|
|
|
Term
| Why are the SARA reporting regulations in place? |
|
Definition
| To inform the public, companies and government agencies of toxic and hazardous chemicals/materials. Also: to make sure companies know what chemicals they are handling, encourage them to get rid of their nasty chemicals using safer and environmentally friendly substitutes and to inform the federal, state, and local governments what nasty chemicals they are using. |
|
|
Term
| How can we help with SARA reporting? |
|
Definition
| Our customers must index all of their MSDSs CAS#s ($1 per MSDS). After this is completed they can then run a report which will compare the CAS#s of the SARA reportable chemicals against the SARA list. |
|
|
Term
|
Definition
|
|
Term
|
Definition
| Informs the public and government about the routine release of toxic chemicals into the environment. |
|
|
Term
| Do all workplaces have to follow OSHA HAZCOM regs? |
|
Definition
| Yes, all workplaces that store or handle hazardous chemicals have to comply with either the Federal OSHA standards or their own State OSHA standards which must be at least as tough as the Federal Standards. |
|
|
Term
| How often and when does a company have to do SARA reporting? |
|
Definition
|
|
Term
|
Definition
| California has a state requirement for reporting carcinogenic and extremely hazardous chemicals to the State of California EPA. This requirement is somewhat similar to the Federal SARA reporting requirements. |
|
|
Term
| What is a DOT hazard class? |
|
Definition
| A transportation system put in place by the U.S. department of Transportation. There are over 15 pre-populated Hazard Classes in the MSDSonline system. |
|
|
Term
| What does Tier II inventory Data refer to? What does this information support? |
|
Definition
| Found in Manage your MSDSs module at the Storage Location Level. This support most but not all of the data that is required for regulatory reports commonly required by our users. Allows a user to do inverntory tracking for the chemicals they have on site. include Storage Data, Container Size, Annual average Usage etc. |
|
|
Term
|
Definition
|
|
Term
| How many documents does MSDSonline have in its database? |
|
Definition
|
|
Term
| How many manufacturers do we represent in our database? |
|
Definition
|
|
Term
| How many visitors come to our site each month? |
|
Definition
|
|
Term
| How many docs do we add each week? |
|
Definition
|
|
Term
| Why does the employer need to build an eBinder? |
|
Definition
| It is important to have a site-specific collection of MSDSs so that MSDSs are readily available. |
|
|
Term
| Explain the AutoUpdate process. |
|
Definition
| If we identify a document in our master database that is more current that the document you have in your eBinder, we'll push this document to you. |
|
|
Term
| What six fields does MSDSonline automatically index? |
|
Definition
| Product Name, Manufacturer, Revision date, CAS#, Supplier name, Supplier code. |
|
|
Term
| Name three additional fields that can be indexed on the Adminstrative Homepage. |
|
Definition
|
|
Term
| What is a DOD document? Why do we have them in our database? |
|
Definition
| Department of Defense/ 1. Better than nothing 2. Military issued documents in standard format which we made available to our military clients. |
|
|
Term
| Can I index my company's internal product code? |
|
Definition
| Yes, there is a custom field for this. |
|
|
Term
| Why are manufacturer original documents better than re-authored ones? |
|
Definition
| Because it places all liability on the manufacturer and none on the party that reauthors the MSDS. |
|
|
Term
| What function does the MSDSonline Desktop application serve? |
|
Definition
|
|
Term
| What is MSDSonline's update procedure for reviewing the database? |
|
Definition
| At least every three years MSDSonline with have combed through the entire database. |
|
|
Term
| How does MSDSonline get updated documents? |
|
Definition
| Manufacturers submit updates. Our Compliance Service team contacts the manufacturers. Through requests and uploads. |
|
|
Term
| Do you guarantee you will get a requested MSDS for me? |
|
Definition
| MSDSonline will do everything within its power, but we will not re-author a document. |
|
|
Term
| How many requests do I get with a GM Account? How much more is it for additional requests? |
|
Definition
| 25, $200 per bundle of 50 requests. |
|
|
Term
| How many uploads do I get with a GM Account? |
|
Definition
| 100, $200 for bundles of 100 |
|
|
Term
| What are the options for archiving a document? |
|
Definition
| Either the customer can manually archive or have MSDSonline automatically archive the document. |
|
|
Term
| Does the MSDSonline database contain any scanned MSDSs? |
|
Definition
| Yes, MSDSonline prefers clean electronic copies but will provide the scan if it's the only option available. |
|
|
Term
| What is the main back-up for the GM? |
|
Definition
|
|
Term
| If I want to backup my database on a cd, how much does that cost? |
|
Definition
|
|
Term
| If I want to backup my database onto a computer how much does that cost? |
|
Definition
|
|
Term
|
Definition
| The blue icon with the 'I' in the middle. Typically indicates that more information for a selected MSDS is available when user clicks on the icon. |
|
|
Term
| What is the Approval manager? |
|
Definition
| A feature in the GM/HQ allowing the admin to apply business rules around MSDSs in the eBinder. Specifically the Admin can apply a sate to each MSDS indication whether that product is approved for use within the company or not. |
|
|
Term
| What are the three states within the approval manager? |
|
Definition
| Approved, Pending, and Not Approved |
|
|
Term
| What is a custom delivered print job? |
|
Definition
| The user can send a print job order form to MSDSonline for a quote on a print job. |
|
|
Term
|
Definition
| the admin can choose to copy information from an older MSDS to an AUTO update when it's added to the eBinder. |
|
|
Term
| What is a Document ID Number? |
|
Definition
| Number assigned to an MSDS by MSDSonline for internal reasons. |
|
|
Term
| What are the three sub-levels under locations? |
|
Definition
| Divisions, Facilities, Storage Locations |
|
|
Term
| What is the purpose of the history tab in the GM account? |
|
Definition
| History displays various events associated with a selected MSDS. There are four primary History event types: Added, Edited, Opened/Viewed, Printed. |
|
|
Term
| What does the term 'module' refer to? |
|
Definition
| Term to describe the various elements with GM and HQ that contain features, links, or content is small boxes, mostly displayed in the left-hand navigation pane. Modules are also displayed at the administrative homepage. THe admin can determine which modules are visible to its users. |
|
|
Term
|
Definition
| MSDSonline's electronic deloyment tool. |
|
|
Term
| Where does the HQ Account reside? |
|
Definition
| Most companies choose to have a link or icon reside on their intranet. The link takes the employee to the search page which is either hosted on MSdsonline's servers or the Client's server. |
|
|
Term
| Can employees print MSDSs from the HQAccount? |
|
Definition
|
|
Term
| What is the purpose of the summary sheet? |
|
Definition
| Highlights information from the MSDS. |
|
|
Term
| What six fields does MSDSonline automatically index that will show up on these summary sheets? |
|
Definition
| Product name, Manufacturer name, CAS#, Revision date, Supplier name, Supplier code. |
|
|
Term
| Can I turn off the summary sheet? Can I just turn off certain links within the summary sheet? |
|
Definition
| Yes, the summary sheet is completely customizable. |
|
|
Term
| Can my employees print an inventory list of the MSDSs from the HQ Account? |
|
Definition
|
|
Term
| Does the information automatically appear on the label? What info appears? |
|
Definition
| The four fields MSDSonline automatically indexes will appear, along with any additional information indexed by the administrator. |
|
|
Term
| How many different size labels do we offer? |
|
Definition
|
|
Term
| Can I customize the label? |
|
Definition
|
|
Term
| What is the safety center for? |
|
Definition
| The safety center focuses on more than just MSDSs. this space allows the user to post additional safety related information. |
|
|
Term
| What areas make up the safety center? |
|
Definition
| Safety calendar, References, Resources, Safety Blog. |
|
|
Term
| Can I turn the safety center link off? |
|
Definition
|
|
Term
| What languages are available? |
|
Definition
|
|
Term
| Can we provide our HQ Account with any other languages? |
|
Definition
| Yes for an additional fee. |
|
|
Term
| Can employees add and upload MSDSs to the eBinder? |
|
Definition
| The administrator will oversee this process and determine the depth that employee can use the account. |
|
|
Term
| How many reqests do I get with the HQ? |
|
Definition
|
|
Term
| HOw long does it take to implement the HQ? |
|
Definition
| 2 to 3 days but can be done within hours if need be. |
|
|
Term
| How much does pricing go up if only signing a one-year deal? |
|
Definition
|
|
Term
| If the customer chooses to host the system, how much does this cost? |
|
Definition
|
|
Term
| Can the employee search MSDSonline's database and add a document to their eBinder? |
|
Definition
| Yes, with permission and/or approval from the Administrator. |
|
|
Term
| How many back up disks can I create? |
|
Definition
| As many as you would like. |
|
|
Term
| Are the disks in searchable format? |
|
Definition
|
|
Term
| Who can burn back-up disks? |
|
Definition
| The main admin or site admins with the main admin's approval. |
|
|
Term
|
Definition
| Allows the user to upload multiple files at one time. MSDSonline also indexes the standard four fields. |
|
|
Term
| What is a File Attachment? |
|
Definition
| Allows users to upload relevant information to associate a specific PDF with a particular MSDS. |
|
|
Term
| What is the MSDSonline Employee Add ID Box? |
|
Definition
| Pop up box displayed after a user conducts a search of the MSDSonline database. The administrator is the notified of who wants to add what document and why. |
|
|
Term
| What is the User Invite feature? |
|
Definition
| Allows the administrator to deliver a pre-written but editable email invite to users which helps with the distributions and communication of the HQ link. |
|
|
Term
NOW OUR SOW PRODUCTS....
First Fax-Back |
|
Definition
|
|
Term
| What is the purpose of the Fax-Back service? |
|
Definition
| Serves as a back-up to the online service. Another way to deploy MSDSs. |
|
|
Term
| When is the Fax-back service available? |
|
Definition
|
|
Term
| Does MSDSonline sell the fax-back w.o an HQ Account? |
|
Definition
|
|
Term
| Does MSDSonline deal with Chemical spills? |
|
Definition
| Yes, MSDSonline has doctors and toxicologist on site to deal with Emergency Response. |
|
|
Term
| Does MSDSonline deal with Transportation Spills? |
|
Definition
| Negative.....And onto Compliance Services |
|
|
Term
| What is compliance service? |
|
Definition
| Consists of MSDSonline building the customer's eBinder. |
|
|
Term
| What 4 options does MSDSonline offer for building a customer's database? |
|
Definition
| eBinder Valet $5/MSDS, Scanning and Indexing($2/MSDS), Data Conversion (PDF, Sperk)$750 one-time, Verification Services $3) |
|
|
Term
| What are update/verification services? |
|
Definition
| MSDSonline will go through any portion of our customer's ebinder during their 3-year term to assure their docs are up-to-date |
|
|
Term
| What type of additional indexing can MSDSonline do? |
|
Definition
| PpE, NFPA, Location, Internal Product Code, Additional fields are $1 per line item .50$ per ingredient. |
|
|
Term
| Can MSDSonline get MSDSs in other languages? |
|
Definition
| Yes, if the manufacturer provides the MSDS in the language. |
|
|
Term
| On to Online Training........... |
|
Definition
|
|
Term
| How many courses does Basic and LMS training offer? |
|
Definition
|
|
Term
| How many topics does STK offer? |
|
Definition
|
|
Term
| When can the employees take a basic or LMS course? |
|
Definition
| At the employee's leisure |
|
|
Term
| Can the customer customize an LMS course? |
|
Definition
| Yes, for an additional fee. |
|
|
Term
|
Definition
| One-stop-shop for safety. It is an administrative tool, a one person license that deals with safety and compliance. (PPT presentations, regulatory analysis) |
|
|
Term
|
Definition
|
|
Term
| What is Incident Management? |
|
Definition
| An easy to use, web based system designed to help to centralize the precess of recording, tracking and reporting workplace injuries, illnesses and incidents in order to streamline compliance with OSHA 29CFR 1904 requirements. |
|
|
Term
| What is the Code of Federal Regulations regarding incident management? |
|
Definition
|
|
Term
| What type of company is Incident Management best for? |
|
Definition
| Mid to large size companies/locations |
|
|
Term
| Who hosts MSDSonline website? |
|
Definition
| Qwest Communications International, Chicago IL |
|
|
Term
| What is the uptime of our website |
|
Definition
|
|
Term
| What format are the MSDSs in? |
|
Definition
|
|
Term
| What backup does MSDSonline have in place for its Server? |
|
Definition
| We employ multiple servers running in Windows 2000 operating environment to control its front end domain routing as well as multiple servers to host the MSDSonline data repository and web site. MSDSonline utilizes a load balancer to further guarantee maximum uptime and performance from its website. |
|
|
Term
| What type of security does MSDSonline have in place? |
|
Definition
| Security is maintained via multiple levels or password and permission based access. The site is monitored 24/7 via technology which checks current status of all servers, including monitoring for connections, CPU, disk space, event log, processes check, and services check. We are notified immediately if there are any interruptions. Full and incremental tape backups occur every 24 hours. Disaster Recovery plans exists between MSDSonline and its hosting partner. |
|
|
Term
| What are the basic requirements for the HQ Account? |
|
Definition
| Internet Explorer, Adobe, VGA Resolution 1024x768 |
|
|
Term
| How many MSDSs can fit on a CD? |
|
Definition
|
|
Term
| What two types of databases does MSDS support? |
|
Definition
|
|
Term
| What type of Web Browser will MSDSonline system work? |
|
Definition
| IE 6.0 or higher, Firefox 2.0 or higher, Netscape 8.1, Opera 9.02 and higher, Safari Max 2.0.2 and Linux |
|
|
