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The process of defining a marketing problem and opportunity |
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Systematically collecting & analyzing information |
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Recommending actions to improve an organization's marketing activities |
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The process of comparing one company's performance on specific dimensions with the performance of other organizations. |
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Criteria or standards used in evaluating proposed solutions to the problem |
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Naming a specific brand or product FIRST when asked without prompting
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e.g. Name the second burger food chain that comes to mind.
What is this an example of? |
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e.g. Have you ever heard of these restaurants?
a. Whataburger
b. Charlie J's
c. Wendy's |
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Step #1 of 5-step Research Approach |
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Develop the Research Plan |
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Step #2 of 5-step Research Approach
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Restrictions placed on possible solutions.
Time and Money |
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Step #3 of 5-step Research Approach
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Collect Relevant Information by Specifying |
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Facts and Figures pertinent to the problem |
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Facts and figures already recorded before the project. (articles, periodicals...) |
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Newly collected facts and figures for the project. (Experiments...) |
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Observational and Questionnare |
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Internal Data and External Data |
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The selection of a part of the whole taken as representative of the whole batch or group. |
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Probability
Nonprobability |
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Using precise rules to select the sample such that each element of the population has a specific known chance of being selected. |
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Using arbitrary judgements to select the sample.
Its quicker and cheaper |
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Exctracting patterns from data |
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Qualitative research in which a group of people are asked their perceptions, opinions and attitudes toward a new product idea. |
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The process of making use of data, combined with statistical assumptions to draw statistical conclusions.
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A group that has a need or desire for a product and has the
ability
willingess &
authority
to purchase the product |
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1. defining the target market
2. creating and maintaining a marketing mix of the 4-P's (price, product, place, promotion) |
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Aggregating propective buyers into groups that
1. have common needs and wants
2. will respond similarily to mktg actions. |
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The relatively homogeneous groups of prospective buyers that result from the segmentation process.
...can become a target market |
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Concept that suggests 80% of sales comes from 20% of its customers. |
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For mkt segmentations to work... |
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- segments need to be evaluated in terms of sales and profits
- The potential profit justifies a separate mktg mix.
- The segment must be reachable with a specific mktg mix.
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One product & Multiple segments |
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Segmentation Strategy
(single product to 2+ markets) |
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Multiple products and Multiple market segments |
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Segmentation Strategy
(Dodge- Neon, Minivan, Viper...) |
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Segmentation Strategy
(e.g. IPod) |
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Segments of one aka mass customization |
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The place a good or service occupies in consumer's minds on important attributes relative to competitive products. |
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Competing directly with competitors on similar product attributes in the same target market.
*most competitive* |
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Differentiation Positioning |
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seeking a less-competitive, smaller market niche in which to locate a brand.
(e.g. McDonald's McLean burger) |
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What does Positioning require??? |
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1. Understanding what is important in the product class
2. knowing what consumers think of competitive products
3. knowing what the consumer would like in the "ideal" product. |
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the maximum total sales of a product by all firms to a segment during a specific time period |
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the total sales of a product that a firm expects to sell during a specified time period under certain conditions and its own marketing efforts. |
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- Judgement of Decision Maker
- Survey of Knowledgeable Groups
- Statisticals Methods
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Steps 1 and 2 to Identify Market needs |
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Group potential buyers into segments
(Demographic, Geographic, psychographic, behavioral)
Group products to be sold into categories |
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Develop a Market-product grid and estimate size of markets.
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[image]
Step 3 to identify market needs |
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Steps 4 and 5 to identify market needs |
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4. Select Targets Markets
5. Take Marketing actions to reach target markets |
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a good, service, or idea consisting of a bundle of tangible and intangible attributes that satisfies consumers and is received in exchange for money.
-Tangible attributes
-Intangible attributes |
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A group of products that are closely related because they satisfy a class of needs and is sold to the same target market. |
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a specific product as noted by a unique brand, size, or price. |
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products purchased by the ultimate customer |
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products that assist directly or indirectly in providing products for resale. (B2B goods) |
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an item consumed one or few uses such as food products and fuel. |
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a good that usually lasts over an extended number of uses (appliances, automobiles...) |
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Activies, benefits, or satisfactions offered for sale.
(health care, education...) |
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All the products a company offers |
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What is Width and Depth in a product mix??? |
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Width= # of product lines
Depth= # of product items in the product line |
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Consumer Products types??? |
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- Convenience Goods (frequently puchased)
- Shopping Goods(compared with alternatives by price, quality etc.)
- Specialty Goods (e.g. Rolex watches)
- Unsought Goods (unknown/unwanted products)
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What types of goods are...
-inexpensive
-low margin
-frequently bought
-a routinized decision
-easily substituted
-widely distributed
and
-have hight inventory turnover??? |
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What type of goods are...
-infrequently purchased
-require extended problem solving
-are less distributed than convenience goods
-have slower inventory turnover
-higher margin
-purchased versus "set criteria"
and
-Low brand loyalty??? |
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What types of goods are...
-unique products
-infrequently purchased
-brand loyal
-have limited distribution
and
-have high margins with low turnover??? |
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What types of goods are...
-situation caused
-unexpected "finds"
and
-unplanned purchases??? |
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Types of Business Products |
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1. Support Goods- items used to assist in producing other goods and services (installations, accessory equipments, supplies and services)
2. Production Goods- Item used in the manufacturing process that become part of the final product (raw materials...grain, lumber etc)
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the develpment of a product that is closely related to one or more products in an existing product line. |
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- Insignificant point of difference
- Too little market attractiveness
- Poor excecution of the 4-P's (product, prict, place, promotion)
- Bad timing
- Poor product quality
- Misinterpreting the data
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Sales of business and industrial goods frequently result (are derived) from the sale of consumer goods. |
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New product process and Strategy development |
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7-stage Process:
-New product strategy development
-Idea Generation
-Screening and Evaluation
-Business Analysis
-Development
-Market Testing
-Commercialization |
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Require no new learning by consumer.
Gain consumer awareness and wide distribution.
(e.g. New and improved Detergent) |
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Requires new learning and consumption patterns by consumers.
Educate consumers through product trial and personal selling.
(e.g. VCR, DVR, electric car) |
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A payment a manufacturer makes to place a new item on a retailer's shelf. |
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A penalty payment a manufacturer makes to compensate a retailer for sales its valuable shelf space failed to make. |
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Simulated Test Markets- technique that simulates a full-scale test market but in limited fashion. |
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A statement that before product development begins, identifies
1) a well-defined target market
2) specific customers' needs, wants and preferences and
3) what the product will be and do. |
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