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MKTG333 Test 1
Key Terms
98
Marketing
Undergraduate 4
02/06/2016

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Term
Annual Spend
Definition
the amount of money an organization spends with its suppliers annually
Term
Lean Purchasing/Supply Management
Definition
refers primarily to a manufacturing context and the implementation of just-in-time (JIT) tools and techniques to ensure every step in the supply process adds value, that inventories are kept at a minimum level, and that distances and delays between process steps are kept as short as possible
Term
Logistics Management
Definition
that part of supply chain management that plans, implements, and controls the efficient, effective forward and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet customers' requirements
Term
Operational Role of Supply
Definition
the transactional, day-to-day operations traditionally associated with purchasing; characterized as trouble avoidance
Term
Profit-Leverage Effect
Definition
of supply savings is measured by the increase in profit obtained by a decrease in purchase spend
Term
Purchasing, Supply Management, and Procurement
Definition
are used interchangeably to refer to the integration of related functions to provide effective and efficient materials and services to the organization
Term
Return on Assets (ROA)
Definition
a profitability ratio used to measure how hard the assets of an organization are working--net income/total assets
Term
Strategic Role of Supply
Definition
focuses on new and bettie solutions to organizational and supply challenges; characterized as opportunistic
Term
Strategic Sourcing
Definition
focuses on long-term supplier relationships and commodity plans with the objectives of identifying opportunities in areas such as cost reductions, new technology advancements and supply market trends
Term
Supply Chain Management
Definition
The design and management of seamless, value-added processes across organizational boundaries to meet the real needs of the end customer. The development and integration of people and technological resources are critical to successful supply chain integration
Term
Value Chain
Definition
tracing the various moves and transformations of a product or service and identifying the costs added at each successive stage. Also called supply network or supply web
Term
Assurance-of-Supply Strategies
Definition
Designed to ensure that future supply needs are met with emphasis on quality and quantity
Term
Competitive-Edge Strategies
Definition
Designed to exploit market opportunities and organizational strengths to give the buying organization a significant competitive edge
Term
Cost-Reduction Strategies
Definition
Designed to reduce the laid-down cost of what is acquired, or the total cost of acquisition and use—life-cycle cost
Term
Environmental-Change Strategies
Definition
Designed to anticipate and recognize shifts in the total environment (economic, organizational, people, legal, governmental regulations and controls, and systems availability) to turn them to the long-term advantage of the buying organization
Term
Levels of Strategic Planning
Definition
(1) Corporate -- What business are we in? How will we allocate our resources among these businesses?
(2) Business Unit – How will each particular business unit contribute to corporate strategy?
(3) Function -- How will each functional area contribute to the business strategy and how will internal resources be allocated?
Term
Process Quality Control Programs
Definition
Use statistical control charts to monitor various production processes to isolate developing problems and make needed adjustments (corrections) before bad product is produced
Term
Quality Certification Programs
Definition
The supplier agrees to perform the agreed-upon quality tests and supply the test data, with the shipment, to the buying firm. If the seller does the requisite outgoing quality checks and can be depended on to do them correctly, the buying firm then can eliminate its incoming inspection procedures and attendant costs. This approach almost always is a key element in any just-in-time purchasing system
Term
Risk-Management Strategies
Definition
(1) operational: the risk of interruption of the flow of goods or services,
(2) financial: the risk that the price of the goods or services acquired will change significantly, and
(3) reputational risk
Term
Strategy
Definition
an action plan designed to achieve specific long-term goals and objectives
Term
Supply Chain Support Strategies
Definition
Designed to maximize the likelihood that the considerable knowledge and capabilities of supply chain members are available to the buying organization
Term
Zero Defect (ZD) Plans
Definition
"Do it right the first time" is far more cost-effective than making corrections after the fact
Term
Center-Led Supply Organization
Definition
a type of hybrid structure in which strategic direction is centralized and execution is decentralized
Term
Centralized
Definition
the authority and responsibility for most supply-related functions are assigned to a central organization
Term
Chief Purchasing/Supply Officer (CPO/CSO)
Definition
the "most senior" or "top level" executive in a firm's corporate (executive level) office or major division, such as a strategic business unit (SBU), who has formal authority and responsibility to manage purchasing, buying or sourcing functions for the procurement of goods and services from external suppliers
Term
Commodity Management Teams
Definition
formed when expenditures are high and the commodity is complex and important to success; generally permanent teams
Term
Cross-Functional Supply Teams
Definition
consist of personnel from multiple functions focused on a supply-related task
Term
Decentralized Supply Structure
Definition
authority and responsibility for supply-related functions are dispersed throughout the organization
Term
Direct Spend
Definition
any goods that go into the end product
Term
Hybrid Supply Organization
Definition
authority and responsibility are shared between a central supply organization and business units, divisions, or operating plants
Term
Indirect Spend
Definition
goods and services that are needed to run the organization, such as professional services, utilities, travel, employee benefits, and office supplies
Term
Nontraditional Purchases
Definition
spend categories that have typically been managed outside of the supply management process, including capital equipment, utilities, insurance, computers and software, travel, real estate, and construction services
Term
Purchasing Consortia
Definition
a form of collaborative purchasing used by both public and private sector organizations to deliver a wider range of services at a lower total cost
Term
Seven Rights (7Rs) of Purchasing
Definition
obtain the right materials (meeting quality requirements), in the right quantity, for delivery at the right time and right place, from the right source (a supplier who is reliable and will meet its commitments in a timely fashion), with the right service (both before and after the sale), and at the right price in the short and long term
Term
Supplier Councils
Definition
usually consist of 10 to 15 senior executives from the company's preferred supplier base, along with six to eight of the buying firm's top management
Term
Supply Councils
Definition
generally comprised of senior supply staff and are established to facilitate coordination among the business units, divisions, or plants
Term
Application Software
Definition
programs that manipulate data for a specific purpose, such as analyzing supplier performance statistics and formatting a performance scorecard
Term
Bill of Material (BOM)
Definition
includes all materials and parts, including allowance for scrap, to make one end unit, for example one two-slice toaster
Term
Blank Check Purchase Order
Definition
a signed, blank check is sent to the supplier along with the PO, the supplier ships the full order, completes the check, and deposits it
Term
Blanket Purchase Order
Definition
covers a variety of items such as maintenance, repair and operating (MRO) supplies and production line requirements, and reduces costs by reducing the number of purchase orders issued
Term
Effectiveness
Definition
doing the right things
Term
Efficiency
Definition
the number of tasks performed in a set amount of time
Term
Electronic/E/Online Catalog
Definition
a digitized version of a supplier's catalog which allows buyers to use a Web browser to view detailed buying and specifying information about the supplier's products and/or services
Term
Electronic Data Interchange (EDI)
Definition
allows computer-to-computer exchange of business documents between two organizations using agreed standards to structure the message data
Term
Electronic Marketplace
Definition
a virtual shopping mall; business‑to‑business e‑marketplaces are network services on which member companies buy and sell their goods and exchange information
Term
Electronic Procurement System
Definition
An e-procurement system is an applications software package that allows the requisitioning, authorizing, ordering, receiving, invoicing, and paying for goods and services over the Internet
Term
Enterprise Resource Planning (ERP) Systems
Definition
provide a corporate platform for information technology and include a suite of applications such as financials, channel revenue management, human capital management and project management. Examples: SAP and Oracle
Term
Expediting
Definition
the application of pressure on a supplier to meet the original delivery promise, to deliver ahead of schedule, or to speed up delivery of a delayed order
Term
Extranet
Definition
a private Intranet that is extended to authorized users outside the company, such as suppliers
Term
Follow-Up
Definition
routine order tracking to ensure the supplier can meet delivery promises
Term
Functional-Orientation
Definition
considers the process steps for which the individual's department is responsible
Term
Horizontal Strategy Alignment
Definition
when strategy between and among functional areas (e.g., supply, marketing, finance, etc.) is in sync
Term
Intranet
Definition
a private, secure internal Web for authorized users only set up to share information and communicate with company employees
Term
Invoice
Definition
a claim against the buying organization
Term
Just-In-Time (JIT)
Definition
system where production parts go from the receiving dock to production requiring consistent quality, and small, frequent deliveries
Term
Maintenance, Repair, and Operating (MRO) Supplies
Definition
A variety of items, all of comparatively low value, needed immediately when any kind of a plant or equipment failure occurs
Term
Master Service Agreement (MSA)
Definition
the supplier(s) provides predetermined services over a specified period of time with total costs not to exceed an amount previously agreed upon
Term
Maverick Buying
Definition
When non-supply staff make unauthorized buying decisions, also known as rogue buying or off-contract buying
Term
On-Demand Software/Software as a Service (SaaS)
Definition
Applications software, content, and services are delivered as flexible Web-based solutions. A single software application is hosted on a remote server and, for a fee, accessed by multiple users
Term
On-Premise Software
Definition
Applications software that is installed and run on computers on the premises of the person or organization using the software
Term
Open-End Purchase Order
Definition
allows for additional items and/or extension of time
Term
Operating System Software
Definition
the interface that connects your computer and its components
Term
Pareto Analysis
Definition
When applied to annual spend, roughly 70 to 80 percent of transactions account for only 10 to 15 percent of spend
Term
Process
Definition
A set of activities that has a beginning and an end, occurs in a specific sequence, and has inputs and outputs
Term
Process Compliance
Definition
The rate at which process users adhere to the dictates of the process
Term
Process-Orientation
Definition
considers the flow of information, materials, services, and capital throughout the process no matter how many functions or departments touch it
Term
Procurement (P) Card
Definition
a credit card provided to internal customers to purchase directly from established suppliers for low-dollar-value, high volume goods and services
Term
Purchase Order (PO)
Definition
Buyer-generated document that authorizes a purchase transaction
Term
Radio Frequency Identification (RFID) Tags
Definition
contain a chip and antenna that emit a signal, using energy from a radio frequency reader, which contains information about the container or its individual contents
Term
Request for Information (RFI)
Definition
issued to gather information about potential suppliers' products and services. An RFI is NOT a solicitation for business or an offer to do business
Term
Request for Proposal (RFP)
Definition
used for more complex requirements where price is only one of several key decision factors, and bidders are invited to use their expertise to develop and propose one or more solutions
Term
Request for Quotation (RFQ)
Definition
a price comparison tools that is issued when there is a clear and unambiguous description of the need, for example a grade of material, a stock-keeping unit (SKU), or other commonly accepted terminology
Term
Request/Invitation for Bid (RFB/IFB)
Definition
used in a competitive bid process with or without the opportunity to negotiate after bid receipt
Term
Requisition
Definition
the document used to communicate needs internally between users/specifiers and supply management according to established accounting controls
Term
Reverse Auctions
Definition
an online, real time, dynamic, declining price auction for goods or services between one buying organization and a group of pre-qualified suppliers
Term
RFx
Definition
request for x, where x may be Information (RFI), quotation (RFQ), or bid (RFB)
Term
Scope of Work
Definition
for each function or level of service is fully defined and agreed upon before the period of performance starts
Term
Standard Requisition
Definition
common document used to request supply of goods or services
Term
Stores/Inventory Requisition
Definition
a material requisition from inventory or the transfer of surplus stock from another department or division
Term
Systems Contracting
Definition
Systems contracts rely on periodic billing procedures; allow non-supply personnel to issue order releases; employ special catalogs; and require suppliers to maintain minimum inventory levels
Term
Traveling Requisition
Definition
used in a manual purchasing process used for recurring requirements and standard parts to reduce operating expenses
Term
Vendor/Supplier-Managed Inventory (VMI/SMI)
Definition
inventory management system in which the supplier manages the inventory at the buyer's location(s); typical for MRO items
Term
Vertical Strategy Alignment
Definition
when supply strategy at the functional or business unit level is in sync with organizational strategy and supply decisions contribute to the achievement of organizational goals
Term
Buy Decision
Definition
for any brand new product or service, the decision to acquire from an outside supplier.
Term
Insourcing
Definition
reversing a previous buy decision. An organization chooses to bring in-house an activity, product or service previously purchased outside
Term
Make Decision
Definition
for any brand new product or service, the decision to manufacture or provide with inhouse resources
Term
Outsourcing
Definition
reversing a previous make decision; an activity, product or service previously done in-house will next be purchased
Term
Subcontract
Definition
Common in military and construction procurement, when a prime contractor bids out part of the work to other contractors
Term
ABC/Pareto Analysis
Definition
an analytical tool for identifying major spend areas; about ten percent of the number of separate needs account for 70 to 80% of the dollar value of the total corporate spend.)
Term
Capital
Definition
Any requirement that accountants classify as capital, and, therefore, an investment, becomes a capital item. Equipment, IT, real estate, and construction are included in this category
Term
Commercial Equivalents
Definition
Translating organizational requirements into a product or service that potential suppliers can understand
Term
Description by Brand or Trade Name
Definition
indicates a reliance on the integrity and the reputation of the supplier
Term
Or Equal
Definition
When used in an RFx, the buyer is shifting responsibility for establishing equality or superiority to the bidder without the buyer developing detailed specifications
Term
Raw Materials
Definition
Any material in its natural or original state before processing or manufacture; for example iron ore, coke, agricultural products
Term
Resale/Resellers
Definition
retailers, wholesalers, distributors, agents, brokers and traders
Term
Semi-Processed Materials
Definition
Any material that has been partially processed; for example, cotton is a raw material that can be woven into cloth (semi-processed) and then made into garments (a finished product)
Term
SImplification
Definition
a reduction in the number of sizes and designs in an attempt to determine the most important ones to concentrate production or use on wherever possible
Term
Standardization
Definition
means agreement on definite sizes, design, quality, and the like
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