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MKTG 480 Ch.9
Stewart (Fall '11) Exam 2, Chapter 9
21
Marketing
Undergraduate 4
10/16/2011

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Cards

Term
Is the segment of sufficient size?
Is the segment readily identifiable and can it be measured?
Is the segment clearly differentiated on one or more important dimensions?
Can the segment be reached in order to deliver the value of the product?
Definition
Criteria for Effective Segmentation (4 questions asked)
Term
By region
By density of population
By size of population
By growth in population
By climate
Definition
5 Examples of Geographic Segmentation
Term
market segmentation
Definition
Dividing a market into meaningful smaller markets or submarkets based on common characteristics.
Term
target marketing
Definition
Evaluating market segments and making a decision about which among them shows the most promise for development.
Term
positioning
Definition
The communication of sources of value to customers so they can easily make the connection between their needs and wants and what the product has to offer.
Term
differentiation
Definition
Communicating and delivering value m different ways to different customer groups.
Term
geographic segmentation
Definition
Dividing consumer groups based on physical location.
Term
demographic segmentation
Definition
Dividing consumer groups based on a variety of readily measurable descriptive factors about the group.
Term
family life cycle
Definition
The changes in life stage that transform an individual’s buying habits.
Term
psychographic segmentation
Definition
Dividing consumer groups based on variables such as personality and AlOs: activities, interests, and opinions.
Term
VALS (Values and Lifestyles)
Definition
A psychographic instrument developed by SRI Consulting that divides U.S. adults into groups based on their primary motivation and resources.
Term
behavioral segmentation
Definition
Dividing consumer groups based on similarities in benefits sought or product usage patterns.
Term
primary target markets
Definition
Market segments that clearly have the best chance of meeting ROI goals and the other attractiveness factors.
Term
secondary target markets
Definition
Market segments that have reasonable potential but for one reason or another are not best suited for development immediately.
Term
tertiary target markets
Definition
Market segments that may develop emerging attractiveness for investment in the future but that do not appear attractive at present.
Term
undifferentiated target marketing (mass market)
Definition
The broadest approach to target marketing that involves offering a product or service that can be perceived as valuable to a very generalized group of consumers.
Term
differentiated target marketing
Definition
The target marketing approach that involves developing different value offering for different targeted segments.
Term
concentrated target marketing (focus or niche strategy)
Definition
The target marketing approach that involves targeting a large portion of a small market.
Term
customized (one-to-one) marketing
Definition
A marketing strategy that involves directing energy and resources into establishing a learning relationship with each customer to increase the firm’s customer knowledge.
Term
perceptual maps
Definition
A visual tool used in positioning that allows for comparing attributes to gauge consumer perceptions of each competitor’s delivery against those attributes.
Term
repositioning
Definition
Using the marketing mix approach to change present consumer perceptions of a firm’s product or service.
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