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MKT 3013 - Chapter 18
Personal Selling and Sales Promotion
40
Marketing
Undergraduate 3
10/04/2012

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Term
approach
Definition
The manner in which a salesperson contacts a potential customer
Term
buy-back allowance
Definition
A sum of money given to a reseller for each unit bought after an initial promotion deal is over
Term
buying allowance
Definition
A temporary price reduction to resellers for purchasing specified quantities of a product
Term
cents-off offers
Definition
Promotions that allow buyers to pay less than the regular price to encourage purchase
Term
closing
Definition
The stage in the personal selling process when the salesperson asks the prospect to buy the product
Term
combination compensation plan
Definition
Paying salespeople a fixed salary plus a commission based on sales volume
Term
consumer contests
Definition
Sales promotion methods in which individuals compete for prizes based on their analytical or creative skills
Term
consumer games
Definition
Sales promotion methods in which individuals compete for prizes based primarily on chance
Term
consumer sales promotion methods
Definition
Sales promotion techniques that encourage consumers to patronize specific stores or try particular products
Term
consumer sweepstakes
Definition
A sales promotion in which entrants submit their names for inclusion in a drawing for prizes
Term
cooperative advertising
Definition
An arrangement in which a manufacturer agrees to pay a certain amount of a retailer’s media costs for advertising the manufacturer’s products
Term
coupons
Definition
Written price reductions used to encourage consumers to buy a specific product
Term
dealer listings
Definition
Advertisements that promote a product and identify the names of participating retailers that sell the product
Term
dealer loader
Definition
A gift, often part of a display, given to a retailer that purchases a specified quantity of merchandise
Term
demonstrations
Definition
Sales promotion methods a manufacturer uses temporarily to encourage trial use and purchase of a product or to show how a product works
Term
free merchandise
Definition
A manufacturer’s reward given to resellers that purchase a stated quantity of products
Term
free samples
Definition
Samples of a product given out to encourage trial and purchase
Term
merchandise allowance
Definition
A manufacturer’s agreement to pay resellers certain amounts of money for providing special promotional efforts, such as setting up and maintaining a display
Term
missionary salespeople
Definition
Support salespeople, usually employed by a manufacturer, who assist the producer’s customers in selling to their own customers
Term
money refunds
Definition
Sales promotion techniques that offer consumers a specified amount of money when they mail in a proof of purchase, usually for multiple product purchases
Term
order getters
Definition
Salespeople who sell to new customers and increase sales to current customers
Term
order takers
Definition
Salespeople who primarily seek repeat sales
Term
personal selling
Definition
Paid personal communication that attempts to inform customers and persuade them to buy products in an exchange situation
Term
point-of-purchase (POP) materials
Definition
Signs, window displays, display racks, and similar devices used to attract customers
Term
premium money (push money)
Definition
Extra compensation to salespeople for pushing a line of goods
Term
premiums
Definition
Items offered free or at a minimal cost as a bonus for purchasing a product
Term
prospecting
Definition
Developing a database of potential customers
Term
rebates
Definition
Sales promotion techniques in which a consumer receives a specified amount of money for making a single product purchase
Term
recruiting
Definition
Developing a list of qualified applicants for sales positions
Term
relationship selling
Definition
The building of mutually beneficial long-term associations with a customer through regular communications over prolonged periods of time
Term
sales contest
Definition
A sales promotion method used to motivate distributors, retailers, and sales personnel through recognition of outstanding achievements
Term
sales promotion
Definition
An activity and/or material intended to induce resellers or salespeople to sell a product or consumers to buy it
Term
scan-back allowance
Definition
A manufacturer’s reward to retailers based on the number of pieces scanned
Term
straight commission compensation plan
Definition
Paying salespeople according to the amount of their sales in a given time period
Term
straight salary compensation plan
Definition
Paying salespeople a specific amount per time period, regardless of selling effort
Term
support personnel
Definition
Sales staff members who facilitate selling but usually are not involved solely with making sales
Term
team selling
Definition
The use of a team of experts from all functional areas of a firm, led by a salesperson, to conduct the personal selling process
Term
technical salespeople
Definition
Support salespeople who give technical assistance to a firm’s current customers
Term
trade sales promotion methods
Definition
Methods intended to persuade wholesalers and retailers to carry a producer’s products and market them aggressively
Term
trade salespeople
Definition
Salespeople involved mainly in helping a producer’s customers promote a product
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