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MKT 300
Test 1.1
31
Marketing
Undergraduate 3
09/15/2010

Additional Marketing Flashcards

 


 

Cards

Term

 

 

Production

Definition
actually making goods or performing services
Term
customer satisfaction
Definition
extent to which a firm fulfills a customers needs, desires, and expectations
Term
marketing encourages _ and _
Definition
research and innovation
Term
innovation
Definition
the development and spread of new ideas, goods, and services
Term
Micro marketing
Definition
view as a set of activities performed by orginizations
Term
macro marketing
Definition

view of being a social process

efectively matches supply and demand and accomplishes the objectvies or society.

 

HOW THE WHOLE MARKETING SYSTEM WORKS

EX: how marketing affects society and vice versa

Term
Marketing
Definition
the performance of activities that seek to accomplish an organizations objectives by anticipating customer or client needs and directing a flow of need-satisfying goods and servies from producer to costomer or client.
Term
does marketing apply to profit or non profit, or both?
Definition
both
Term
Where should marketing begin?
Definition
with protential customer needs, not with production process
Term
Pure substance economy
Definition
when each family unit produces everything it consumes, there is no need to exchange goods and services and no marketing is involved.
Term
economies of scale
Definition
a company produces larger numers of a particular product, the cost of each unit of the product goes down.
Term
universal funtions of marketing
Definition

buying, selling

transporting, storing, standardization and grading, financing, risk taking, and market info.

Term

intermediary

 

Collaborators

Definition

someone who specializes in trade rather than production

 

firms that facilitate or provide one or more of the marketing functions other than buying or selling.

Term
e-commerce
Definition
refers to exchanges between individuals or organizations
Term
economic system
Definition
the way an economy organizes to use scarce resources to produce goods and services
Term
what are the types of economic systems?
Definition

command economies

market directed economies

Term
command economy
Definition
governmental officials decide what and how much is to be produced and distributed to whom, when, and why.
Term
market-directed economy
Definition

the individual decisions of the many producersand consumers make the macro-level decisions for the whole economy.

 

Where...

Price is a measure of value

greatest freedom of choice

Term
simple trade era
Definition

time when families traded or sold their surplus output to local distributors.

 

still is the focus of marketing in many of the less-developed areas of the world

Term
Production era
Definition
when a company forcuses on prodcution of a few specific products.
Term
sales era
Definition
a time when a company emphasizes selling because of increased competition.
Term
marketing department era
Definition
a time when all marketing activites are brought under the control of one department to improve short-run policy plannng and to try to integrate the firms activities.
Term
marketing company era
Definition

marketing people develp long-range plans

 

Where most are today

Term
What are the five marketing eras?
Definition

simple trade

production

sales

marketing department

marketing company

Term
marketing concept
Definition
and orginization aims all its efforts to satisfying its customers at a profit.
Term
production orientation
Definition

making whatever products are easy to produce and then trying to sell them

 

managers that show little interest in the marketing concept do this! 

Term
marketing orientation
Definition
trying to carru out the marketing concept, tries to offer customers what they NEED
Term
what is involved in the marketing concept?
Definition

1) customer satisfaction

2) a total comany effort

3) profit-not just sales-as an objective

Term
customer value
Definition
difference between cost and benifit
Term
micro-macro dilemma
Definition
what is good for some firms may not be good for society as a whole
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