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MIS 2000 Chapter 8 Vocab
Chapter 8 Vocab
18
Management
Undergraduate 4
11/14/2013

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Cards

Term
Auction
Definition
Match buyers and sellers by using an IS version of a standard auction
Term
Business-to-business (B2B)
Definition
Sales from one business to another
Term
Business-to-consumer (B2C)
Definition
Sales from a business to its consumers
Term
Business-to-government (B2G)
Definition
Sell to governmental organizations
Term
Clearinghouse
Definition
Provide goods and services at a stated price and arrange for the delivery of the goods, but they never take title
Term
Customer relationship management (CRM)
Definition
Integrating customer-facing processes and managing all the interactions with customers
Term
Disintermediation
Definition
The elimination of middle layers of distributors and suppliers
Term
E-commerce
Definition
A multifirm process of buying and selling goods and services using Internet technologies
Term
Electronic exchange
Definition
Another type of clearinghouse. Matches buyers and sells, similar to that of a stock exchange.
Term
Interorganizational IS
Definition
IS used by more than one firm
Term
Merchant company
Definition
Company that owns the goods they sell
Term
Nonmerchant company
Definition
Company that arrange for the purchase and sale of goods without ever owning or taking title of those goods
Term
Posting
Definition
Means the legal ownership of the material has changed
Term
Price elasticity
Definition
Measures the amount that demand rises or falls with changed in price
Term
Sale
Definition
An exchange of goods and services for money
Term
Salesforce.com
Definition
The preeminent cloud-based CRM vendor
Term
Social CRM
Definition
An information system that helps a company collect customer data from social media and share it among its customer-facing processes
Term
Web storefront
Definition
IS that support the Sales process of B2C companies
Supporting users have an ad free experience!