An example of a vertical system is a(n) ____.

A) inventory application
B) medical practice application
C) payroll application
D) database for a video chain

B, D

medical practice application,

database for a video chain

                                                      An example of a horizontal system is a(n) ____.

A) inventory application

C) payroll application

                                             A business process describes a specific set of ____.

                                                                      Product-oriented firms produced ____.

                                                                       Database administration involves ____.

                                                                      A SWOT analysis contributes to the

                                                                          strategic planning process

                                                                         by identifying ____ resources.

                                                    A common reason for systems requests is ____.

_                                       ___ is/are an external factor(s) that affect(s)

                                    IT systems projects.

                                                     ____ is/are an internal factor(s) that

                                                     affect(s) IT systems projects.

__

                                              By questioning users about additional capabilities

                                        they would like to have, instead of focusing on 

                               difficulties, a systems analyst ____.

b. gets a better understanding of operations

c. highlights ways to improve the user's job

d. builds better, more positive relationships with users

                                 A report published by the Standish Group concluded that only

                                          one third of software development projects were successful,

                                             in the sense that they met ____ targets.

                                          Project managers typically perform the tasks of ____.

                                                       Which of the following is an example of an event?

                                     ____ is a time estimate the project manager makes for a task

.

.

                                        Structured walk-throughs take place throughout the SDLC

                                                                      and are called ____ reviews,

                                                              depending on the phase in which they occur.

a. technical

c. design

b. code

d. testing

_                           ________________________ refers to the combination of hardware,

                                              software, and services that companies use to manage,

                                                            communicate, and share information.

Information technology (IT);
IT

_________________________ is a step-by-step process for developing high-quality information systems.

Systems analysis and design

                                     A(n) _________________________ combines

                            information technology, people,

                                 and data to support business requirements

information system

An IT department team includes _________________________ who plan, develop, and maintain information systems.

In the accompanying figure showing the components of an information system, _________________________ consist(s) of everything in the physical layer of the information system.

In the accompanying figure showing the components of an information system, _________________________ refer(s) to the programs that control the hardware and produce the desired information or results

In the accompanying figure showing the components of an information system, _________________________ is/are the raw material that an information system transforms into useful information

data

In the accompanying figure showing the components of an information system, _________________________ describe(s) the tasks and business functions that users, managers, and IT staff members perform to achieve specific results.

processes  

In the accompanying figure showing the components of an information system, the people, called _________________________, interact with an information system, both inside and outside the company.

users;
end users

The newest category of company is the _________________________ whose primary business depends on the Internet rather than a traditional business channel.

Traditional companies sometimes are called _________________________ companies because they conduct business primarily from physical locations.

Internet-based commerce is called _________________________ and includes two main sectors: B2C (business-to-consumer) and B2B (business-to-business).

e-commerce;
electronic commerce;
I-commerce;
Internet commerce

_________________________ technology uses high-frequency radio waves to track physical object.

RFID;
Radio frequency identification;
RFID (Radio frequency identification);
Radio frequency identification (RFID)

A truck fleet dispatcher might run a series of _________________________ scenarios to determine the impact of increased shipments or bad weather.

what-if

_________________________ programs run on a company intranet and enable users to share data, collaborate on projects, and work in teams.

Groupware

The systems implementation phase of the SDLC includes an assessment, called a(n) _________________________, to determine whether the system operates properly and if costs and benefits are within expectation

A(n) _________________________ uses various symbols and shapes to represent data flow, processing, and storage

data flow diagram;
DFD;
data flow diagram (DFD);
DFD (data flow diagram

_________________________ design and construct Web pages, monitor traffic, manage hardware and software, and link Web-based applications to a company’s information systems.

Web support specialists

Many hardware and software companies offer _________________________ for IT professionals, which verifies that an individual demonstrated a certain level of knowledge and skill on a standardized test.

The term _________________________ refers to the reasons, or justification, for a systems development proposal.

business case

A(n) _________________________ describes a company for its stakeholders and briefly states the company’s overall purpose, products, services, and values.

Mission Statement

The outcome of the day-to-day business operations, supported by IT and other corporate resources, is a set of business results that affect company _________________________.

After composing a mission statement, a company identifies a set of _________________________ that will accomplish the mission.

goals

To achieve its goals, a company develops a list of shorter-term _________________________, which translate into day-to-day business operations

_________________________ are vital objectives that must be achieved for an enterprise to fulfill its mission

Critical success factors

The starting point for a systems development project is called a(n) _________________________, which is a formal way of asking for IT support

Some common security controls include passwords, various levels of user access, and _________________________, or coding of data to keep it safe from unauthorized users

Hardware-based security controls include _________________________ that can identify a person by a retina scan or by mapping a facial pattern.

biometric devices

In the accompanying figure showing factors that affect IT systems projects, a company’s _________________________ sets the overall direction for the firm and has an important impact.

In the accompanying figure showing factors that affect IT systems projects, many systems project requests come from the _________________________, which often makes recommendations based on its knowledge of business operations and technology trends.

IT department;

information technology department

In the accompanying figure showing factors that affect IT systems projects, changing _________________________ is a major force affecting business and society in general.

In the accompanying figure showing factors that affect IT systems projects, the growth of electronic data interchange (EDI) has made relationships with _________________________ critically important

suppliers

Many companies call the group of key managers and users responsible for evaluating systems requests a(n

A systems request must pass several tests, called a(n) _________________________,

to see whether it is worthwhile to proceed further.

feasibility study

_________________________ are benefits that can be measured in dollars, resulting from a decrease in expenses, an increase in revenues, or both

Tangible benefits

_________________________ are advantages that are difficult to measure in dollars but are important to a company.

Intangible benefits

A feasibility study includes tests for _________________________, which means that a project can be implemented in an acceptable time frame.

schedule feasibility

At some point in the systems development process, a(n) _________________________ is presented, which is a summary of the project request and a specific recommendation.

case for action

A(n) _________________________ is included in the report to management if you need to attach supporting information (e.g., the interviews you conducted, the documentation you reviewed).

The ____________________ handles administrative responsibilities for a project development team and negotiates with users who might have conflicting requirements or want changes that would require additional time or expense

project coordinator

To schedule a project, a project manager can use a(n) ____________________ like the one in the accompanying figure, which is a horizontal bar chart that represents a series of tasks.

Gantt chart

To simplify a Gantt chart for a large project, a project manager can combine related activities into ____________________ that represent several activities.

Over time, the distinctions between the Program Evaluation Review Technique (PERT) and the Critical Path Method (CPM) have disappeared, and today the scheduling technique is called ____________________, as represented in the accompanying figure

PERT/CPM;
PERT;
CPM

The chart in the accompanying figure represents a bottom-up technique, because it analyzes a large, complex project as a series of individual ____________________.

tasks

In the project planning process, a(n) ____________________ is any work that has a beginning and an end and requires the use of company resources.

      task; activity 

A(n) ____________________ is a recognizable reference point that can be used to monitor progress and manage a project.

event;
milestone

Instead of training a project as one large task, you break the project down into a series of smaller tasks, called a(n) ____________________.

A(n) ____________________ represents the amount of work that one person can complete in one day

When estimating the duration of a task, the project manager makes three time estimates for the task and then assigns a(n) ____________________, which is an importance value, to each estimate

weight

____________________ can involve dependent tasks, multiple successor tasks, and multiple predecessor tasks.

Task patterns

The ____________________ is the time that a task is scheduled to begin.

start day/date

A project is based on a pattern of ____________________.

The ____________________ is the time that a task is scheduled to be completed

finish day/date

A(n) ____________________ is a review of a project team member’s work by other members of the team

structured walk-through

____________________ is software that can assist in project planning, estimating, scheduling, monitoring, and reporting

Project management software

In Microsoft Project, a(n) ____________________ is similar to a PERT chart.

Projects with general scope definitions are risky, because they tend to expand gradually, without specific authorization, in a process called ____________________.

project creep

According to the concept called ____________________, adding manpower to a late software project only makes it later.

A(n) ____________________ is a series of tasks with no slack time.

critical path