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MGT OP 301: chapter 11
WSU MGT OP 301
55
Management
Undergraduate 3
11/03/2010

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Term
Human capital
Definition
the economic value of people with job-relevant abilities, knowledge, ideas, energies, and commitments
Term
human resource management
Definition
the process of attracting, developing, and maintaining a high-quality workforce
Term
three major responsibilities of resource management
Definition
mobilizes human capital to implement organizational strategies
Term
discrimination
Definition
ocurs when someone is denied a job or job assignment for reasons not job-relevant
Term
equal employment opportunity
Definition
the right to employment and advancement without regard to race, sex, religion, color, or national origin
Term
Affirmative action
Definition
an effort to give preference in employment to women and minority group members
Term
BONA FIDE occupational qualifications
Definition
employment criteria justified by capacity to perform a job
Term
sexual harassment
Definition
behavior of a sexual nature that affects a person's employment situation
Term
comparable worth
Definition
holds that a persons performing jobs of similar importance should be paid at comparable levels
Term
pregnancy discrimination
Definition
penalizes a women in a job or as a job applicant for being pregnant
Term
independent contractors
Definition
hired as needed and are not part of the organization's permanent workforce
Term
workplace privacy
Definition
the right to privacy while at work
Term
Human resource planning
Definition
analyzes staffing needs and identifies actions to fill those needs
Term
job analysis
Definition
studies exactly what is done in a job, and why
Term
job description
Definition
details the duties and responsibilities of a job holder
Term
job specifications
Definition
the qualifications required of a job holder
Term
recruitment
Definition
set of activities designed to attract a qualified pool of job applicants
Term
external recruitment
Definition
seeks job applicants from outside the organization
Term
internal recruitment
Definition
seeks job applicants from inside the organization
Term
traditional recruitment
Definition
focuses on selling the job and organization to applicants
Term
realistic job previews
Definition
provide job candidates with all pertinent information about a job and organization
Term
selection
Definition
choosing individuals to hire from a pool of qulified job applicants
Term
Selection process
Definition
formal application
interview or site visit
testing
reference checks
physical exam
analysis and decision
Term
reliability
Definition
means that a selection device gives consistent results over repeated measures
Term
validity
Definition
scores on a selection device have demonstrated links with future job performance
Term
assessment center
Definition
examines how job candidates handle simulated work situations
Term
work sampling
Definition
applicants are evaluated while performing actual work tasks
Term
Orientation
Definition
familiarizes new employees with jobs, co-workers, and organizational policies and services
Term
socialization
Definition
process of learning and adapting to the organizational culture
Term
socialization
Definition
process of learning and adapting to the organizational culture
Term
training
Definition
provides learning opportunities to acquire and improve job-related skills
Term
job rotation
Definition
people switch tasks to learn multiple jobs
Term
coaching
Definition
occurs as an experienced person offers performance advice to a less-experienced person
Term
mentoring
Definition
assigns early career employees as proteges to more senior ones
Term
modeling
Definition
uses personal behavior to demonstrate performance expected of others
Term
management development
Definition
training to improve knowledge and skills in the management process
Term
performance management
Definition
sets standards, assesses results, and plans for performance improvements
Term
performance appraisal
Definition
the process of formally evaluating performance and providing feedback to a job holder
Term
graphic rating scale
Definition
uses a checklist of traits or characteristics to evaluate performance
Term
behaviorally anchored rating scale
Definition
uses specific descriptions of actual behaviors to rate various levels of performance
Term
critical incident technique
Definition
keeps a log of someone's effective and ineffective job behaviors
Term
multi-person comparison
Definition
compares one person's performance with that of others
Term
360 feedback
Definition
includes superiors, subordinates, peers, and even customers in the appraisal process
Term
work-life balance
Definition
involves balancing career demands with personal and family needs
Term
base compensation
Definition
a salary or hourly wage paid to an individual
Term
merit pay
Definition
awards pay increases in proportion to performance contributions
Term
bonus pay
Definition
plans provide one-time payments bases on performance accomplishments
Term
Profit sharing
Definition
distributes to employees a proportion of net profits earned by the organization
Term
Gain sharing
Definition
plans allow employees to share in cost savings or productivity gains realized by their efforts
Term
employee stock ownership plans
Definition
help employees purchase stock in their employing companies
Term
stock options
Definition
give the right to purchase shares at a fixed price in the future
Term
fringe benefits
Definition
non-monetary forms of compensation such as health insurance and retirement plans
Term
flexible benefits
Definition
programs allow employees to choose from a range of benefit options
Term
family-friendly benefits
Definition
help employees achieve better work-life balance
Term
employee assistance programs
Definition
help employees cope with personal stresses and problems
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