Term
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Definition
Getting work done through others
Efficiency
Effectiveness |
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Definition
Planning
Organizing
Leading
Controlling |
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Term
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Definition
| determining organizational goals and a means for achieving them |
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Term
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Definition
| Deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom. |
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Term
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Definition
| inspiring and motivating workers to work hard to achieve organizational goals |
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Term
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Definition
| monitoring progress toward goal achievement and taking corrective action when needed |
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Term
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Definition
Top
Middle
First-Line
Team Leaders |
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Term
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Definition
Ex: CEO, COO, CFO, CIO
Responsibilities:
change
commitment
culture
environment |
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Term
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Definition
Ex: Plant manager, regional manager
Responsibilities:
resources
objectives
coordination
subunit performance
strategy implementation |
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Term
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Definition
Ex: Office Manager
Responsibilities:
teaching and training
scheduling
facilitation
*Does NOT supervise other managers* |
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Term
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Definition
Responsibilities:
facilitation
external and internal relationships |
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Term
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Definition
Interpersonal Roles
Informational Roles
Decisional Roles |
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Term
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Definition
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Term
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Definition
| when they perform ceremonial duties |
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Term
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Definition
| when they motivate and encourage workers to accomplish organizational objectives |
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Term
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Definition
| when they deal with people outside their units |
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Term
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Definition
Monitor
Disseminator
Spokesperson |
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Term
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Definition
| when they scan their environment for information |
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Term
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Definition
| when they share information with others in their departments or companies |
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Term
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Definition
| When they share information with others outside their departments or companies |
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Term
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Definition
Entrepreneur
Disturbance Handler
Resource Allocator
Negotiator |
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Term
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Definition
| when they adapt themselves, their subordinates, and their units to change |
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Term
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Definition
| when they respond to severe problems that demand immediate action |
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Term
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Definition
| when they decide who gets what resources and in what amounts |
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Term
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Definition
| when they negotiate schedules, projects, goals, outcomes, resources, and employee raises |
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Term
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Definition
| Manager that makes it all the way to the top |
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Term
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Definition
| manager that gets knocked off on the way to the top |
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Term
| Competitive Advantage Through People |
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Definition
Employee Security
Selective Hiring
Self-managed teams and decentralization
High wages contingent on organizational performance
Training and Skill Development
Reduction of Status Differences
Sharing Information |
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Term
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Definition
Father of Scientific Management
Soldiering
Rate Buster |
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Term
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Definition
| when workers deliberately slow their pace or restrict their work output |
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Term
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Definition
| thoroughly studying and testing different work methods to identify the best, most efficient way to complete a job |
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Term
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Definition
| a group member whose work pace is significantly faster than the normal pace in his or her group |
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Term
| 4 Principles of Scientific Management |
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Definition
Develop a science for each element of man's work.
Scientifically select, train, teach, and develop the workman.
Cooperate with workmen to make sure work is done with principles.
Equally divide responsibility between management and labor. |
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Term
| Frank and Lillian Gilbreth |
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Definition
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Term
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Definition
| breaking each task or job into its separate motions and then eliminating those that are unnecessary or repetitive. |
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Term
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Definition
| timing how long it takes good workers to complete each part of their job |
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Term
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Definition
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Term
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Definition
| A graphical chart that shows which tasks must be completed at which times in order to complete a project or task |
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Term
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Definition
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Term
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Definition
Control on the basis of knowledge, expertise, or experience.
Literally means to rule from the desk or office. |
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Term
| Elements of Bureaucratic Organizations |
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Definition
Qualification-Based Hiring
Merit-Based Hiring
Chain of Command
Division of Labor
Impartial Application of Rules and Procedures
Recorded in Writing
Mangers Separate from Owners |
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Term
| Qualification-based Hiring |
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Definition
| Employees are hired on the basis of their technical training or educational background |
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Term
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Definition
| promotion is based on experience or achievement. Managers, not organizational owners, decide who is promoted |
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Term
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Definition
| Each job occurs within a hierarchy, in which each position reports and is accountable to a higher position. A grievance procedure and a right to appeal protect people in lower positions. |
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Term
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Definition
| Tasks, responsibilities, and authority are clearly divided and defined |
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Term
| Impartial Application of Rules and Procedures |
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Definition
| Rules and procedures apply to all members of the organization and will be applied in an impartial manner, regardless of one's position or status. |
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Term
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Definition
| All administrative decisions, acts, rules, or procedures will be recorded in writing |
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Term
| Managers Separate from Owners |
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Definition
| The owners of an organization should not manage or supervise the organization |
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Term
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Definition
| Administrative Management |
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Term
| Administrative Management |
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Definition
5 Functions of Managers:
Planning
Organizing
Coordinating
Commanding
Controlling |
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Term
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Definition
| Division of work, authority and responsibility, discipline, unity of command, unity of direction, subordination of individual interests, remuneration, centralization, scalar chain, order, equity, stability of tenure or personnel, initiative, and spirit de corps |
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Term
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Definition
Human Relations Management
Constructive Conflict
Mother of Scientific Management
Developed ideas regarding constructive conflict coordination |
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Term
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Definition
Domination(win/lose)
Compromise (win/win)
Integration |
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Term
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Definition
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Term
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Definition
Western Electric Co. (increased)
Bank Wiring Room (decreased)
Studies show that regardless of physical conditions or design of the work, workers feelings and attitudes affected their work.
*Social relationship, not attention that is given* |
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Term
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Definition
Cooperation and Acceptance of Authority
Organization
Zone of Indifference |
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Term
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Definition
employees will be indifferent to managerial orders if they...
are understood
are consistent with the purpose of the organization
are compatible with the person's personal interest
cant actually be carried out by those people |
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Term
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Definition
Daily production of goods and service
Uses quantitative approach to increase productivity, improve quality, and manage or reduce costly inventories |
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Term
| History or Operations Management |
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Definition
Eli Whitney- Guns
Gaspard Mange- Geometry
Ransom Olds- Fire |
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Term
| Tools of Operations Management |
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Definition
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Term
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Definition
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Term
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Definition
| a set of interrelated elements or parts that function as a whole |
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Term
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Definition
| smaller systems that operate within the content of a larger system |
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Term
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Definition
when two or more subsystems working together can produce more than they can working apart
1+1=3 |
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Term
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Definition
| systems that can sustain themselves only by interacting with their environments, on which they depend for their survival |
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Term
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Definition
| systems that can sustain themselves without interacting with their environments |
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Term
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Definition
Most effective theory
depends on kinds of problems or situation
holds that there are no universal management theories and that the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place. |
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Term
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Definition
| the economic, technological, sociocultural, and political trends that indirectly affect all organizations |
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Term
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Definition
| the consumers, competitors, suppliers, industry regulations, and advocacy groups that are unique to an industry and directly affect how a company does business. |
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Term
| Components of General Environment |
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Definition
| Competition and customers |
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Term
| Components of Specific Environment |
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Definition
| Advocacy groups, industry regulation, and suppliers |
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Term
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Definition
Slow rate of change
Ex: bread |
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Term
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Definition
fast rate of change
Ex: video games |
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Term
| Punctuated Equilibrium Theory |
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Definition
| Companies go through long periods of stability and short periods of dynamic |
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Term
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Definition
Abundance or shortage
supply vs. demand |
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Term
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Definition
Depends on Levels of:
Environmental change
Environmental complexity
Environmental scarcity |
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Term
| Making Sense of Changing Environments |
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Definition
Environmental Scanning
Interpreting Environmental Factors
Acting on Threats and Opportunities |
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Term
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Definition
| searching the environment for important events or issues that might affect an organization |
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Term
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Definition
| the events and trends inside an organization that affect management, employees, and organizational culture |
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Term
| Organizational Culture Elements |
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Definition
Artifacts-symbols/signs or a company's culture
Beliefs-the individual's perceptions of reality
Values-stable, evaluative beliefs
Assumptions-shard mental models |
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Term
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Definition
| the values, beliefs, and attitudes shared by organizational members |
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Term
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Definition
Good and bad
Right and wrong |
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Term
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Definition
| unethical behavior that violates organizational norms about right and wrong |
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Term
| Types of Workplace Deviance |
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Definition
Production: skip out early/soldiering
Property: stealing/sabotaging equipment
Political: favoritism/gossip/blame
Personal Aggression: sexual harassment
*chart* |
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Term
| U.S. Sentencing Commission Guidelines |
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Definition
| Companies can be prosecuted even if management is unaware |
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Term
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Definition
| base fine X culpability score = total fine |
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Term
| Steps in Compliance Program |
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Definition
1. Establish standards and procedures
2. Assign upper-level managers to be in charge
3. Delegate decision-making authority to ethical employees
4. Encourage employees to report violations
5. Train employees on standards and procedures
6. Enforce standards consistently and fairly
7. Improve program after violations |
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Term
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Definition
| degree of concern people have about an ethical issue |
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Term
| Ethical Intensity Factors |
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Definition
Magnitude of consequences: total harm/benefit
Social consequences: agreement whether it's bad/good
Probability of effect: chance that harm will occur
Temporal immediacy: time between act and consequences
Proximity of effect: distance from decision maker to people affected
Concentration of effect: how much it affects an average person |
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Term
| Kohlberg's Stages of Moral Development |
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Definition
Preconventional (Me):
Punishment and obedience
Instrumental exchange
Conventional (Society):
Good boy nice girl
Law and order
Postconventional (What you believe is right):
Social contract
Universal principle
*only 20% reach post conventional stage* |
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Term
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Definition
Long-term Self Interest
Personal Virtue
religious Injunction
Government Requirements
Utilitarian Benefits
Individual Rights
Distributive Justice |
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Term
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Definition
| ethical principle that holds that you should never take any action that is not in your or your organization's long-term self-interest. |
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Term
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Definition
| should never do anything that is not honest, open, and truthful and that you would not be glad to see reported in the newspapers or on TV |
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Term
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Definition
| holds that you should never take any action that is not kind and that does not build a sense of community |
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Term
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Definition
| holds that you should never take any action that violates the law, for the law represents the minimal moral standard |
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Term
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Definition
| holds that you should never take any action that does not result in greater good for society |
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Term
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Definition
| holds that you should never take any action that infringes on others' agreed-upon rights |
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Term
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Definition
| holds that you should never take any action that harms the least fortunate among us: the poor, the uneducated, the unemployed |
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Term
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Definition
| A business's obligation to pursue policies, make decisions, and take actions that benefit society |
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Term
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Definition
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Term
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Definition
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Term
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Definition
Governments
Suppliers
Customers
Employees
Shareholders
Local Communities |
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Term
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Definition
Special Interest Groups
Media
Trade Associations |
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Term
| Organization's Social Responsibilities |
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Definition
Economic: making money
Legal: abide by law
Ethical: be ethical
Discretionary: extra things (charity) |
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Term
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Definition
| refers to a company's strategy to respond to a stakeholder's economic, legal, ethical, or discretionary expectations concerning social responsibility |
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Term
| Social Responsiveness Strategies |
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Definition
Reactive Strategy
Defensive Strategy
Accommodative Strategy
Proactive Strategy |
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Term
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Definition
| a company does less than society expects |
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Term
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Definition
| a company admits responsibility for a problem but does the least required to meet social expectations |
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Term
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Definition
| a company accepts responsibility for a problem and does all that society expects to solve that problem |
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Term
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Definition
| a company anticipates a problem before it occurs and does more than society expects to take responsibility for and address the problem |
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