Term
| 3 parts of human resource mgmt |
|
Definition
1. Attract a quality workforce
2. Develop a quality workforce
3. Maintain a quality workforce |
|
|
Term
|
Definition
| checklist or scorecard for rating an employee on criteria such as work, quality, attendance, and punctuality |
|
|
Term
| Behaviorally anchored rating scale |
|
Definition
| - uses specific descriptions of actual behaviors to rate various levels of performance |
|
|
Term
| Critical incident technique |
|
Definition
| keeps a log of someone’s effective and ineffective job behaviors |
|
|
Term
|
Definition
|
|
Term
|
Definition
| decision, desire, and determination, discipline |
|
|
Term
| Pat Murphy Success Formula |
|
Definition
|
|
Term
|
Definition
| ability to influence decisions and ability to get things done the way one wants them to be done |
|
|
Term
| Point of Shawshank Redemption |
|
Definition
| Andy had power bc he had knowledge, guard had authority |
|
|
Term
|
Definition
| Reward, Coercive Power, Legitimate, Referent, Expert, Uncertainty Reduction, Resource information control, sustainability, centrality (RCL REU RSC) |
|
|
Term
| Dixie Cup and Strings Example |
|
Definition
|
|
Term
|
Definition
| transferring and understanding of meaning "to make common" important concept whether we achieve goals or not |
|
|
Term
| Pig Rankings WSJ article example |
|
Definition
| effective communication and sender + receiver while trying to cancel out noise |
|
|
Term
| What was the name of the organization? |
|
Definition
|
|
Term
| What was the purpose of the organization? |
|
Definition
|
|
Term
|
Definition
|
|
Term
| Where was org founded and when? |
|
Definition
|
|
Term
| Five Levels of Listening and Pig example |
|
Definition
| ignoring, pretending, selective listening attentive listening, active listening |
|
|
Term
| Example of Father of the Bride |
|
Definition
effective levels of listening
Source of noise- physical contact distraction
language fiancé used |
|
|
Term
|
Definition
| 2 or more people who interact with each other to accomplish certain goals or meet certain needs |
|
|
Term
|
Definition
| group whose members work intensely with one another to achieve a specific common goal or objective |
|
|
Term
| Difference between group and team? |
|
Definition
Future-->team
Friday night plans-->gropu |
|
|
Term
|
Definition
enhanced performance--pitchfork singing group
improved creativity
enhanced diversity |
|
|
Term
| Video of Email and Tolerance Understanding |
|
Definition
|
|
Term
|
Definition
pressur to perform to group mean level
team think-->balance the me with the we |
|
|
Term
|
Definition
|
|
Term
|
Definition
| need one more hit, give and take team dynamic, glance me and we, brewer's still won even though bernie didn't get 700th hit |
|
|
Term
|
Definition
|
|
Term
| David Letterman Video Clip |
|
Definition
| ineffective mgmt-->drive through window |
|
|
Term
|
Definition
| willingness to exert high levels of effort to reach goals |
|
|
Term
|
Definition
1. Desire to Perform
2. Effort
3. Performance |
|
|
Term
| Desire to Perform Formula |
|
Definition
| V + I = valence plus instrumentality |
|
|
Term
|
Definition
| anticipate value that one anticipates receiving from a certain outcome |
|
|
Term
|
Definition
| steps one believes they must do in order to obtain a certain outcome |
|
|
Term
|
Definition
|
|
Term
|
Definition
| shift from instrumentality so you can believe that you can execute next steps |
|
|
Term
|
Definition
|
|
Term
|
Definition
| Spending nervy on a task relevant to goal achievement |
|
|
Term
|
Definition
cerepolsy salesman High Effort + Low Physical Ability + High Focus
Overcome ability with other components |
|
|
Term
|
Definition
| different cultures come together singing stand by me, effort influences teamwork, how concepts of mgmt influence each other |
|
|
Term
|
Definition
| process and act of introducing something new and turning it into a useful product, service, or method of operation--> ability to innovate will help you achieve goals |
|
|
Term
| David Letterman and Hello Deli |
|
Definition
| entertainment and innovation |
|
|
Term
| Innovation Pearls of Wisdom 10 |
|
Definition
1. Blue is you 5.Laugh
2. Groggy is good 6. imagine you are far away
3. It's ok to daydream 7. be general
4. think like a kid 8. work outside the box
9. explore and see the world 10. big city is cool |
|
|
Term
|
Definition
| golden circle outside in what, how, why |
|
|
Term
|
Definition
| hierarchy of needs--examine human needs and their potential influence on motivation thought low and high order needs |
|
|
Term
|
Definition
| existence, relatedness, and growth needs--> rejects deficit and progression principles |
|
|
Term
|
Definition
| needs to understand human motivation are need for achievement, need for power, and need for affiliation |
|
|
Term
| Herzberg's two factor theory |
|
Definition
| identifies satisfier factors in job content as influences on job satisfaction and hygiene factors in job context are viewed as influences on job dissatisfaction |
|
|
Term
| Focus of core characteristics model of job design |
|
Definition
| skill variety, task identity, task significance, autonomy, and feedback |
|
|
Term
|
Definition
| social comparisons take place when rewards are distributed in the workplace, sense of perceived inequity is considered a motivation |
|
|
Term
| Vroom's expectancy theory |
|
Definition
| Motivation= Expectancy x Instrumentality x Valence |
|
|
Term
|
Definition
| sates that behavior followed by pleasant consequences is likely to be repeated; behavior followed by unpleasant consequences is not |
|
|
Term
|
Definition
| the control of behavior by manipulating its consequences |
|
|
Term
|
Definition
| creation of the whole greater than the some of its individual parts |
|
|
Term
|
Definition
| tendency of some people to avoid responsibility by free riding in groups |
|
|
Term
| Structure of Selfing managing team |
|
Definition
| top of pyramid downward= top manager, middle manager, and team leader |
|
|
Term
| 5 stages of team development |
|
Definition
1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning |
|
|
Term
|
Definition
| is an action taken by a team member that supports the emotional life of the group |
|
|
Term
|
Definition
| is when any and all members contribute helpful task and maintenance activities to them |
|
|
Term
| Decentralized Communication Network |
|
Definition
| allows all members to communicate directly with one another |
|
|
Term
|
Definition
| capacity to attract support and help from others in order to get things done |
|
|
Term
|
Definition
| occurs at minimum cost to the sender |
|
|
Term
|
Definition
| capacity of a communication channel to effectively carry information |
|
|
Term
|
Definition
| the intentional distortion of information to make it more favorable to the recipient |
|
|
Term
|
Definition
| study of the way we use space |
|
|
Term
| Communication Transparency |
|
Definition
| involves being honest and openly sharing accurate and complete information |
|
|
Term
|
Definition
| mangers provide employees with essential financial information about their employees |
|
|
