Term
| What are the seven steps in the Human Resource Management Model? |
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Definition
1. HR Planning
2. Recruitment and Selection
3. Orientation, Training and Development
4. Performance Assessment
5. Compensation and Benefits
6. Employee Services
7. Emplyee/ Labor Relations |
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Term
| What are three goals of HR? |
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Definition
Staffing
Capability and Adaptability
Maintenance |
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Term
| What is a Job Description? |
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Definition
| Written statements about the most a jobholder does, how the job is done, and why it is done. (Job descriptions are used in all functions of HR Management; recruitment and selection, training, performance appraisal, and compensation) |
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Term
| What is a job specification? |
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Definition
| statements of the minimum acceptable qualifications (KSAO's: Knowledge, Skills, Abilities and Other Characteristics) needed to perform a given job. |
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Term
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Definition
Knowledge - paper and pencil test measurement
Skills - mental - from experience
physical - e.g. typing or keyboarding
Abilities - mental - Intelligence
physical - strength
Other - height, personality characterisitics
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Term
| Why do managers use KSAO's? |
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Definition
| Managers has specific measurements for hiring, rewarding and promoting |
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Term
| What are some valid types of selection tests? |
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Definition
Ability tests - physical, cognitive, psychomotor and sensory-perceptive
Job Skills Tests and Simulations - Work samples and assessment centers
Drug Tests and Physical Exams
Integrity or Honesty Tests
Educational History
Performance Appraisals (for promotions)
Background/ Reference Checks (33% exaggerate) |
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Term
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Definition
| Best predictor of future performance is past performance |
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Term
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Definition
Generally low validity, despite the commonality of their use
Can be improved by making them "structured" and behaviorally oriented |
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Term
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Definition
| Knowledge, personality, and cognitive ability |
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Term
| When it comes to lying, stress does not equal what? |
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Definition
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Term
| What are some myths about lying? |
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Definition
little eye contact
stuttering
hand/feet/leg motions
crossing arms
emothional, religious phrases |
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Term
| What are Clues to find out if someone is lying? |
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Definition
Constant - establish a baseline
Change - not baseline behavior
Clusters - several behaviors at once
Consistency - Too similar wording
Preconceptions - open mind interview
Contamination - interviewer demand
Cross-checking - too objective
ALL are patterns |
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Term
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Definition
| 7% accuracy in predicting performance - structured interview |
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Term
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Definition
37% accuracy in predicting performance
quasi-scientific resume evaluation with rubric
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Term
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Definition
44% accuracy in predicting performance
pen and paper knowledge and/or abilities test
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Term
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Definition
44% accuracy in predicting performance
lengthy, off site skills/abilities/personality exercises |
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Term
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Definition
54% accuracy in predicting performance
candidates role play in mock scenarios with evaluators |
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Term
| Which interview styel is considerd best? |
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Definition
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Term
Wahoo's Fish Taco Video
Interval recruting/ selection why ? |
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Definition
Improves employee motivation
Reduces employer time and cost |
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Term
Wahoo's Fish Taco
Training how? |
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Definition
Training manual for every operation
On the job training
Customer oriented focus of training |
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Term
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Definition
| Planned effort to facilitate learning of job-related knowledge, skills abilities and other characteristics (KSAO's) |
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Term
| What are the objectives of training? |
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Definition
- Prepare employees for job performance
- Enhance person-organization fit (socialization)
- Help in adapting to a changing world
- Develop employee potential |
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Term
| What is the 5 step training process? |
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Definition
1. Identify training needs
2. Design training program
3. Implement training
4. Ensure transfer of training
5. Evaluate Outcomes |
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Term
| 360 Degree Performance Appraisal |
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Definition
Performance measurement that combines information from the employees':
- Managers
- Peers
- Subordinates
- Self
- Customers |
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Term
| What are some types of performance measurement Rating Errors? |
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Definition
- Distributional errors - The rater tends to use only one part of a rating scale
- Leniency -the reviewer rates everyone near the top
- Strictness - The rater favors lower ratings
- Central tendency - the rater puts everyone near the middle of the scale |
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Term
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Definition
| Improves employe performance evaluation process |
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Term
| Name the different forms of pay |
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Definition
- Base Pay: Salary or Hourly Wage
- Incentive Pay (or Variable Pay)
- Benefits |
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Term
| What are some pay adjustments that could be found within base pay? |
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Definition
- Merit Pay
- Skill based or knowledge based pay
-Cost of Living Adjustments (COLA's) |
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Term
| What are examples of Incentive and Variable Pay? |
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Definition
- Piecework
-Commission
- Profit Sharing
- Gainsharing
- Employee stock ownership plans |
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Term
| What are the goals of management? |
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Definition
- increase the organization's profits
- emphasize restraining costs and improving output
- prefer to keep their organization's operations flexible
(limit increases in wage and retain control over work time and schedule for labor relations) |
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Term
| What are the goals of Labor Unions? |
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Definition
- Obtaining pay and working conditions that satisfy their members and of giving members a voice in desicions that affect them
- Influence the way pay and promotions are determined
- Survival and security of a union depend on its ability to ensure a regular flow of new members and member dues to support their services
(unions have power in numbers) |
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