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MGMT Chapter 11
N/A
13
Management
Undergraduate 3
10/17/2011

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Cards

Term
Functions of Communication
Definition
Control, Motivation, Emotional Expression, and Information
Term
Communication Process
Definition
Steps between a source and a receiver that result in the transfer and understanding of meaning
Term
Formal Channel
Definition
Established by an org. to transmit messages related to the professional activities of members
Term
Informal Channel
Definition
Created spontaneously and emerges as responses to individual choices
Term
Noise
Definition
Communication barriers that distort the clarity of the message
Term
Feedback
Definition
The final step in communication loop/ a check on how successful the message was relayed
Term
Live vs. Written Channels
Definition
People pay better attention to live channels but understand written better
Term
Downward Communication
Definition
Superiors to subordinates
Term
Upward Communication
Definition
Subordinates to superiors
Term
Lateral Communication
Definition
Communication amongst the same level
Term
Interpersonal Communication
Definition
Oral, Written, and Nonverbal
Term
3 Rs for Giving
Definition
Raise the issue, Remain open, Request action
Term
3 As for Receiving
Definition
Acknowledge, Ask questions, Agree to action of possible
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