I.               Balanced Scorecard

a.     Financial perspective

b.     Internal Perspective

c.      Customer perspective

d.     Innovation and learning perspective

I.               Leading and Lagging Measures

                                               i.     predict what will happen

I.               Linking measures to strategy

                                              v.     Start at the top and flow down to all levels of employees

I.               Six Key Leadership competencies

f.      Motivator: Influences others to take action in a desirable manner.

I.               Personal Leadership Characteristics

g.     Well-being: The ability to stay healthy in both work and play, demonstrating the importance of being ready to implement leadership competencies when needed.