Term
| Inverted Pyramid: Top Managers |
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Definition
| Coordinate the team leaders' efforts in serving the operating workers. Coaches rather than order givers. |
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Term
| Inverted Pyramid: Team Leaders |
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Definition
| Help the operating workers do their jobs and solve problems. |
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Term
| Inverted Pyramid: Operating Workers |
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Definition
| Support the clients, the individual is a value-added worker. |
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Term
| Inverted Pyramid: Clients |
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Definition
| Ultimate beneficiaries of the organization. |
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Term
| Garvins Quality Dimensions: |
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Definition
-Performance
-Features
-Reliability
-Conformance
-Durability
-Serviceability
-Aesthetics
-Perceived Quality |
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Term
| Purpose of Garvins Quality Dimensions: |
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Definition
| Provide a rubric for the broad idea of 'quality' |
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Term
| Senge's Principles (Learning Organization) |
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Definition
*Personal Mastery: a commitment to learning
Mental Models: mindset of challenging what people say and not judging as a group.
*Shared Vision Building: common purpose among all.
*Team Learning: not your goal, OUR goal. Everyone connected.
System Thinking:? |
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Term
| Creating a Learning Organization: |
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Definition
Leadership: designing a supportive workforce.
Horizontal Structure: Can contact anyone within an organization.
Employee Empowerment: leaders disperse ideas and power. Collaboration.
Strong/Shared Culture: everyone is on the same team. |
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Term
| Friedmans' Globalization: |
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Definition
1.0: Collapse of Berlin wall and Microsoft Windows OS release.
2.0: Netscape - broadened the audience of the internet.
3.0: Workflow Software - Ability of machines to talk to other machines. |
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Term
| Hoftede's Cultural Dimensions: |
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Definition
"assumptions about human interactions, how we deal/interact with others"
individualism vs. collectivism - focus on self and family or the larger group.
uncertainty avoidance - response to change, uncertainties.
power distance - response (acceptance of) authority, power (differences)
masculinity vs. femininity - values concerning success, achievement, materialism or relationships, caring and quality of life. |
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Term
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Definition
-Primary concern for self and family
-Greater ease in unstructured and unpredictable situations
-Easy interactions of people from different backgrounds
-Emphasis on assertiveness, achievement, competitiveness, material success |
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Term
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Definition
-Primary concern for interests of the larger group
-Uncomfortable with unstructured and unpredictable situation
-Limited interactions between low-status and high-status individuals
-Emphasis on security, feelings, caring, quality of life |
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Term
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Definition
| Goal Setting->Planning->Assembling Resources->Organizing->Implementing-> Controlling |
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Term
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Definition
| Develop a science for each element of the assembly line and teach it to employees |
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Term
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Definition
| Have basic familiarity with all functional areas. |
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Term
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Definition
| Make sure my subordinates understand what I am asking. |
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Term
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Definition
1)Economic Growth
2)Environmental Protections
3)Social Progress |
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