Term
| What is a programmed decision? |
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Definition
| Decisions that are routine, have been made before and have set guidelines |
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Term
| What is a non-programmed decision? |
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Definition
| Unique, non-structured decisions that require a custom-made solution, more difficult to carry-out, |
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Term
| What is the decision making process? |
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Definition
Identify the problem
Generate alternatives
Evaluate alternatives
Make the choice
Implement the decision
Evaluate the decision |
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Term
| Problems with group decision making: |
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Definition
DOMINATION: one person dominates the conversation
SATISFICING: settling
GROUPTHINK: focusing on not having conflict rather than choosing best decision
GOAL DISPLACEMENT: lose sight of what was important, new goal arises |
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Term
| Define strategic planning: |
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Definition
| a set of procedures for making decisions about long-term goals and strategies |
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Term
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Definition
Situational Analysis
Alternative goals/plans
Goal/plan evaluation
Goal/plan selection
Implementation
Monitor/Control |
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Term
| What is competitive advantage? |
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Definition
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