Term
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Definition
| any process that directs the activities of individuals toward the achievement of organizational goals |
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Term
| What are the steps to the control process? |
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Definition
-SMST-
1: Setting performance standards
2: Measuring performance
3: Comparing performance against the standards and determining deviations
4: Taking action to correct problems and reinforce successes |
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Term
| What are the three types of control? |
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Definition
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Term
| Describe Bureaucratic Control: |
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Definition
| Uses rules, regulations and authority to guide performance |
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Term
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Definition
| Uses pricing mechanisms and economic information to regulate activites within organizations |
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Term
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Definition
| Uses norms, values, share goals and trust among group members |
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Term
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Definition
| Power is the ability to influence others |
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Term
| What are the different types of power? |
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Definition
CLERR:
Coercive
Legitimate
Expert
Referent
Reward |
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Term
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Definition
| Uses punishment as motivation |
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Term
| What is legitimate power? |
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Definition
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Term
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Definition
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Term
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Definition
| Power by using reward for motivation |
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Term
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Definition
| Power given from respecting and liking |
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Term
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Definition
Born Leaders
High standards of excellence and energy
Motivated
Confidence |
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Term
| Five styles of leadership: |
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Definition
(Concern for Production, Concern for People)
Impoverished (Low, Low)
Country Club (Low, High)
Middle of the road (Middle, Middle)
Authority-Compliance (High, Low)
Team Management (High, High) |
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Term
| What factors influence performance? |
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Definition
Motivation
Ability
Situational Factors (leadership, resources, peers) |
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Term
| What is the difference between task and contextual performance? |
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Definition
Task: quantity/quality standards
Contextual: creating a work environment that enables others to perform at a higher level |
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Term
| Explain the Job Characteristic/Enrichment Model: |
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Definition
| Core Job Charaacteristics --> Critical Psychological State --> Outcomes |
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Term
| Explain the Expectancy Theory: |
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Definition
| Assumes people will do what is most rewarding for them; must fit within the context of the situation |
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Term
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Definition
Extrinsic model, managers work with employees to set specific objective performance standards
Goals motivate employee by: directing their attention, regulating effort, increasing persistence, encouraging development = TASK PERFORMANCE |
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