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mgmt 301 exam 2
chapter 8 definitions
19
Management
Undergraduate 1
02/25/2013

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Term
structure
Definition
anything composed of parts arranged together in some way
Term
organizing
Definition
arranged people and resources to work toward a goal
Term
formal structure
Definition
the official structure of the organization
Term
informal structure
Definition
the se of unofficial relationships among an organizations members
Term
3 elements of organizing/structure
Definition
1. divide up work
2. arrange resources
3. coordinate activities
Term
organizational chart elements
Definition
Division of work
Chain of Command
Span of control
Communication flow
Major units
Staf vs Line
Levels of mgmt
Term
staff vs line reporting
Definition
staff support activities
line performs core activities
Term
Social network analysis
Definition
identifies the informal structures and their embedded social relationships that are active in and organization
Term
5 types of structure
Definition
1. Functional
2. Divisional
3. Matrix
4. Team
5. Network
Term
Functional structure
Definition
groups together people with similar skills who perform similar tasks
Term
Divisional Structure
Definition
groups together people and jobs working on a single product or service
Term
Matrix Structure
Definition
combines functional and divisional approaches to emphasize project or program teams
-1st a functional structure
-2nd a project/program structure
Term
Team structure
Definition
uses permanent and temporary cross-functional teams to improve lateral relations
Term
Network Structure
Definition
uses IT to ling with networks of outside suppliers and service contractors
Term
functional cons
Definition
-lack of coordination/communication across silos
-protecting your terf
Term
3 Divisional ways
Definition
geography, product, customer
Term
product structure (divisional)
Definition
groups together people and jobs working on a single product or service
Term
geographical structure (divisional)
Definition
brings together people and jobs performed in the same location
Term
customer structure (divisional)
Definition
groups together people and jobs that serve the same customer clients
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