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| Most important quality for CEOs |
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| The transmission of information and meaning from one part to another |
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| When everyone knows the rules, you would use a... |
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| To select symbols with which to compose a message |
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| The tangible formulation of an idea to be sent to a receiver |
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| The carrier of a communication |
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| To translate the symbols used in a message for the purpose of interpreting its meaning |
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| A response by the receiver to the sender's communication. |
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| Advantages to face to face communication |
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| Personal, two way, fast feedback |
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| Disadvantages to face to face communication |
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| No permanent record, spontaneous, difficult to disseminate |
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| Highest channel richness = |
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| Lowest channel richness = |
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| Advantages to Reports/Bulletins |
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| Permanent record, premeditated, easy to disseminate |
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| Disadvantages to reports/bulletins |
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| Impersonal, one-way, slow feedback |
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| The skill of receiving messages to accurately grasp facts and feelings to interpret the genuine meaning. |
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| For slower, less accurate and simple tasks ____ is more effective. (Centralized or Decentralized) |
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| For faster and accurate, simple tasks, _____ is more effective (Centralized/Decentralized) |
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| For slow, inaccurate, complex tasks ______ is more effective. (Centralized/Decentralized) |
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| For fast, accurate, and complex tasks _____ is more effective (Centralized/Decentralized) |
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| Trying to achieve harmony, so not speaking up is an example of |
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| Complying with prevailing role expectations and norms |
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| CMS with high assertiveness and high cooperativeness |
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| CMS with high assertiveness and low cooperativeness |
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| CMS with medium assertiveness and medium cooperativeness |
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| CMS with low assertiveness and high cooperativeness |
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| CMS with low assertiveness and low cooperativeness |
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| High goal congruence + High Cohesiveness = (+ or - Productivity) |
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| Low goal congruence + High Cohesiveness = (+ or - Productivity) |
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| Conflict situation behavior that is maximally assertive and minimally cooperative is |
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| Conflict Situation behavior that is referred to as "lose-win" |
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| One form of KR which occurs with each instance of task performance |
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| In the communication model, the source of the message must also be the... |
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| The channel that would be best for non-routine, emotional, or novel messages is |
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| The major disadvantage of team decision making is that... |
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| The least acceptable form or KR is |
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| Dysfunctional personal behavior when working w/ a team would include |
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| Competing with team members |
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| Highest group productivity would occur when a... |
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| Highly cohesive group has high performance norms |
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| Feedback you give yourself |
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| Feedback outside of the person |
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| Primary feedback that occurs after each instance |
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| Primary feedback that occurs after all instances are over |
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| Secondary feedback that occurs after each instance |
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| Secondary feedback that occurs after all instances are over |
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| Feedback of target can change agent |
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| Channel Richness...Physical Presence = |
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| Channel Richness...two-way channel = |
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| Channel Richness...one-way channel = |
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| Channel Richness...anonymous = |
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| Why do we have to be on this team? |
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| Main advantage of a team... |
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| Main disadvantage of a team... |
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| Characteristic of an effective team |
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| Key rule to brainstorming |
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| Postpone criticism and evaluation |
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| The degree to which you fight for your position |
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| The degree to which you listen to the other position |
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Good - when it is dangerous
Bad - Doesn't solve the problem |
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Good - Nature of game is competitive
Bad - Doesn't solve the problem |
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Good - More important to other person, know youre wrong
Bad - When you know you're right |
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