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Marketing Research
Chapter 12: Questionair Design
15
Marketing
Undergraduate 3
03/27/2013

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Term
questionaire
Definition
set of questions designed to generate data needed to accomplish objectives of research project
Term
editing
Definition
going through each questionnaire to ensure that skip patterns were followed and required questions filled out
Term
skip pattern
Definition
sequence in which questions are asked based on a respondents answers
Term
coding
Definition
grouping and assigning numeric codes to the various responses of a question
Term
survey objectives
Definition
decision making info sought through the questionnaire
Term
dichotomous questions
Definition
closed-ended questions

asks repondents to choose between 2 answers
Term
multiple choice questions
Definition
asked to choose among several different answers
Term
scaled-response questions
Definition
closed-ended; choices designed to capture intensity of respondents feeling
Term
clarity in wording
Definition
avoid ambiguous terminology, use language appropriate for target group. ask only one question at a time
Term
respondent biasing
Definition
leading questions that give away the research goal or sponsor identity
Term
screeners
Definition
questions used to identify appropriate respondents
Term
prompters
Definition
encouraging statements to rebuild respondent interest
Term
necessary questions
Definition
pertain directly to survey objectives
Term
pretest
Definition
trial run of questionnaire
Term
field management companies
Definition
firms that provide support services such as questionnaire formatting, screener writing, coordination of data collection
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