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Marketing Management Ch 19
Basic Marketing Chapter 19 Vocab
8
Marketing
Undergraduate 3
04/25/2012

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Term
control
Definition
the feedback process that helps the marketing manager learn (1) how ongoing plans and implementation are working and (2) how to plan for the future.
Term
sales analysis
Definition
a detailed breakdown of a company's sales record
Term
performance analysis
Definition
analysis that looks for exceptions or variations from planned performance
Term
performance index
Definition
a number like a batting average that shows the relation of one value to another
Term
iceberg principle
Definition
much good information is hidden in summary data
Term
full cost approach
Definition
all costs are allocated to products, customers, or other categories
Term
contribution margin approach
Definition
all costs are not allocated in all situations
Term
marketing audit
Definition
a systematic, critical, and unbiased review and appraisal of the basic objectives and policies of the marketing function and of the organization, methods, procedures, and people employed to implement the policies.
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