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Marketing Management Ch 13
Basic Marketing Chapter 13 Vocab
42
Marketing
Undergraduate 3
04/09/2012

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Term
Retailing
Definition
covers all of the activities involved in the sale of products to final consumers
Term
general stores
Definition
used to be the main retailers in the US; carried anything they could sell in reasonable volume
Term
single-line or limited-line stores
Definition
conventional retailers that specialize in certain lines of related products rather than a wide assortment.
Term
specialty shop
Definition
a type of conventional limited-line store, usually small and has distinct "personality" e.g. executive clothing, sporting goods
Term
Department stores
Definition
larger stores that are organized into many seperate departments and offer many product lines
Term
mass-merchandising concept
Definition
concept saying that retailers should offer low prices to get faster turnover and greater sales volumes - by appealing to larger markets
Term
supermarkets
Definition
large stores specializing in groceries with self service and wide assortments.
Term
discount houses
Definition
retailers that focus on discount prices, offering "hard goods" at substantial price cuts to customers who would go to the discounter's low-rent store, pay cash, and take care of any service or repair problems themselves
Term
mass-merchandisers
Definition
large self-service stores with many departments that emphasize "soft goods"
Term
supercenters (hypermarkets)
Definition
very large stores that try to carry not only food and drug items but all goods and services that the consumer purchases routinely.
Term
Convenience (food) stores
Definition
a convenience-oriented variation of the conventional limited-line food stores.
Term
Automatic vending
Definition
selling and delivering products through vending machines
Term
door-to-door selling
Definition
a salesperson going directly to the consumer's home
Term
wheel of retailing theory
Definition
new types of retailers enter the market as low-status, low-margin, low-price operators and then, if successful, evolve into more conventional retailers offering more services with higher operating costs and higher prices.
Term
scrambled merchandising
Definition
carrying any product lines they think they can sell profitably
Term
corporate chain
Definition
a firm that owns and manages more than one store- often it's many
Term
Cooperative chains
Definition
retailer-sponsored groups-formed by independent retailers-that run their own buying organizations and conduct joint promotion efforts.
Term
Voluntary chains
Definition
wholesaler-sponsored groups that work with "independent" retailers
Term
franchise operation
Definition
in this kind of operation, the franchisor develops a good marketing strategy, and the retail franchise holders carry out the strategy in their own units.
Term
Wholesaling
Definition
concerned with the activities of those persons or establishments that sell to retailers and other merchants, or to industrial, institutional, and commercial users, but that do not sell in large amounts to final consumers.
Term
wholesalers
Definition
firms whose main function is providing wholesaling activities. Wholesalers sell to all different types of organizational customers.
Term
manufacturers' sales branches
Definition
warehouses that producers set up at seperate locations away from their factories-they're classified as wholesalers by the U.S. Census bureau and by government agencies in many other countries.
Term
Merchant wholesalers
Definition
those who take title to the products they sell. They often specialize by certain types of products or customers
Term
Service wholesalers
Definition
merchant wholesalers that provide all the wholesaling functions
Term
Three types of wholesaling functions
Definition
(1)general merchandise (2)single line (3)specialty
Term
General merchandise wholesalers
Definition
service wholesalers that carry a wide variety of nonperishable items, e.g. hardware, electrical supplies, furniture, drugs, cosmetics, and automobile equipment
Term
single-line (or general line) wholesalers
Definition
service wholesalers that carry a narrower line of merchandise than general merchandise wholesalers
Term
Specialty Wholesalers
Definition
service wholesalers that carry a very narrow range of products and offer more information and service than other service wholesalers.
Term
Limited function wholesalers
Definition
provide only some wholesaling functions
Term
Cash-and-carry wholesalers
Definition
operate like service wholesalers-except that the customer must pay cash.
Term
Drop-shippers
Definition
those who take title to the products they sell but they do not actually handle, stock, or deliver them.
Term
Truck wholesalers
Definition
specialize in delivering products that they stock in their own trucks
Term
Rack jobbers
Definition
specialize in hard-to-handle assortments of products that a retailer doesn't want to manage-and rack jobbers usually display the products on their own wire racks
Term
Catalog wholesalers
Definition
sell out of catalogs that may be distributed widely to smaller industrial customers or retailers that might not be called on by other wholesalers
Term
Agent wholesalers
Definition
wholesalers who do not own the products they sell
Term
manufacturers' agent
Definition
sells similar products for several noncompeting producers-for a commission on what is actually sold
Term
Export or import agents
Definition
basically manufacturers' agents who specialize in international trade
Term
brokers
Definition
bring buyers and sellers together. Brokers usually have a temporary relationship with the buyer and seller while a particular deal is negotiated
Term
Export and import brokers
Definition
operate like other brokers, but they specialize in bringing together buyers and sellers from different countries
Term
Selling agents
Definition
take over the whole marketing job of producers-not just the selling function
Term
combination export manager
Definition
a blend of manufacturers' agent and selling agent-handling the entire export function for several producers of similar but noncompeting lines.
Term
Auction companies
Definition
provide a place where buyers and sellers can come together and bid to complete a transaction..
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