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Marketing Chapter 9
Test Questions
27
Computer Science
12th Grade
01/31/2011

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Term
marketing stragtegy
Definition
the way marketing activities are planned and coordinated to achieve an organization’s goals
Term
brand
Definition
A ______ is a unique name, symbol, or design that identifies a product, service, or company
Term
image
Definition
The ______ is a unique, memorable quality of a brand.
Term
guarantee
Definition
A _________ is a general promise or assurance of quality.
Term
warranty
Definition
A _________ is a specific written statement of the seller’s responsibilities related to the guarantee.
Term
product life cycle
Definition
A ________________ identifies the stages a product goes through from the time it enters the market until it is no longer sold.
Term
impulse goods
Definition
Items purchased on the spur of the moment without advance planning are ________________.
Term
staple goods
Definition
Products that are regular, routine purchases are _____________.
Term
emergency goods
Definition
Products or services that are purchased as a result of an urgent need are ________________.
Term
attribute-based good
Definition
When a variety of differences exist and the consumer considers a number of factors to determine the best value, the product is an ________________.
Term
price-based goods
Definition
Products that consumers believe are similar but have significant price differences are _________________.
Term
specialty goods
Definition
Products that have a strong brand loyalty are known as ______________.
Term
Unsought goods
Definition
_____________ are those products that consumers do not want to buy.
Term
marketing plan
Definition
A _____________ is a clear written description of the marketing strategies of a business and the way the business will operate to accomplish each strategy.
Term
market analysis
Definition
A _______________ identifies a business’s strengths and weaknesses and the opportunities and threats it faces.
Term
mission
Definition
The _________ or purpose of the company identifies the nature of the business or the reasons the business exists.
Term
positioning statement
Definition
A ______________ is a specific description of the unique qualities of the marketing mix that make it different from the competition and satisfying to the target market.
Term
Segment Factors
Definition
  • Wants and Needs
  • Demographics
  • Psychographics and Lifestyle
  • Buying Behavior
  • Attitudes
Term
Distribution
Definition
This marketing mix element facilitates the physical exchange of products and services between businesses and their customers.
Term
Price
Definition
This marketing mix element is defined as the amount a buyer pays as well as the methods of increasing the value of the product to the customers.
Term
Promotion
Definition
Businesses use this element of the marketing mix to provide information and assistance.
Term
Introduction Stage
Definition
This is the first stage of the product life cycle. The product is very basic, not widely distributed, highly priced, and will compete with more established products.
Term
Growth Stage
Definition
During this stage the product will attract more customers and competitors. Sales will begin to grow rapidly. The brand name will be very important. The product must be distributed widely and promoted.
Term
Maturity Stage
Definition
During this stage, sales peak and profits begin to decline. Competition is more intense and more money will be spent on promotion. Many companies will struggle.
Term
Decline Stage
Definition
During this stage consumers will decide that the product is no longer satisfying or they discover a better product. Sales decline rapidly. There is little opportunity for product improvement. The price element will become difficult to manage. Only loyal customers will continue to buy.
Term
Convenience Goods
Definition
Staple, impulse, and emergency goods are considered _________________ .
Term
Shopping Goods
Definition
Attribute-based goods and price-based goods are considered shopping goods.
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