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Marketing Chapter 7
Target Marketing Strategies and Customer Relationship Management
27
Marketing
Undergraduate 3
10/27/2009

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Term
80/20
Definition
Marketing heuristic that claims 20% of purchasers account for 80% of product sales
Term
Baby Boomers
Definition
The segment of people born between 1946-1976
Term
Behavioral Segmentation
Definition
A technique that divides consumers into segments on the basis of how they act towards, feel about, or use a good service
Term
Brand Personality
Definition
A distinctive image that captures a good's or service's character and benefits
Term
Concentration Targeting Strategy
Definition
Focusing on a firms efforts on offering one or more products to a single segment
Term
Custom Marketing Strategy
Definition
An approach that tailors specific products and the messages about them to different individual customers
Term
Demographics
Definition
Statistics that measure observatory aspects of a population including size, age, gender, ethnic group, income, education, occupation, and family structure
Term
Differentiated Targeting Strategy
Definition
Developing one or more products for each of the several distinct customer groups and making sure thesee offerings are kept seperate in the marketplace
Term
Generational Marketing
Definition

Marketing to members of a generation, who tend to share the same outlook and priorities

EX: baby boomers, Gen X, Gen Y

Term
Geocoding
Definition
Customizing advertising (web, print ads, radio, TV) so that people who live or log on in different places will be exposed to advertising for local businesses.
Term
Geodemography
Definition
segmentation technique that combines geography w/ demographics. You map demographic consumer segements to neighborhoods and regions
Term

Lifetime Value of Cusomer

 

Definition
An estimation of the potential profit that one consumer may provide over their lifetime
Term
Market Fragmentation
Definition
The creation of many consumer groups (segments) due to diversity of distinct needs and wants in modern society
Term
Mass Customization
Definition
An approach that modifies the basic good or service to meet the needs of an individual
Term
Perceptual Map
Definition
A vivid way to consume a picture of where product brands are "located" in consumers minds
Term
Positioning
Definition
Developing a marketing strategy aimed at influencing how a particular market segment (pursuading consumers) percieves goods or services in comparison to the competition
Term
Psychographics
Definition
The use of psychology, sociological, and anthropological factors to construct market segments. Segments are formed based on attitudes, interests, and opinions.
Term
repositioning
Definition
Updating a products position (promotional materials) to respond to new marketplace changes
Term
Segment Profile
Definition
A discription of the "typical" customer in a segment
Term
Segmentation
Definition
The process of dividing a larger market into smaller pieces based on one or more meanigful shared characteristics
Term
Segmentation Variables
Definition
demensions that divide the total market into fairly homogenous groups, each with different needs and preferences
Term
Share of Customer
Definition
The % of individual customers purchase of a product that is a single brand
Term
Target Market
Definition
The market segments on which an organization focuses its marketing plan and towards which it directs its marketing efforts
Term
Target Market Strategy
Definition
dividing the total market into different segments on the basis of consumer characteristics, selecting one or more segments, and developing products to meet the needs of those specific segments  
Term
Targeting
Definition
A strategy in which marketers evaluate the attractiveness of each potential segment and decide in which of these groups they will invest resources to try to turn them into customers
Term
Undifferentiated targeting strategy
Definition
Appealing to a broad spectrum of people
Term
Usage of Occasion
Definition
An indicator used in one type of marketing segmentation based on when consumers use a product most
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